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    Todd Brownlee, DDS

    4.2 (6 reviews)
    Closed Closed

    Services - Todd Brownlee, DDS

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    Ideal Dental Midway Crossing

    Ideal Dental Midway Crossing

    3.2(54 reviews)
    1.5 kmNorth Dallas
    Walk-ins welcome
    Free consultations

    I took my mom to the Ideal Dental on Midway and Northwest Highway today, and it was one frustrating…read moreexperience after another. The lobby was extremely hot while we waited. They took my mom back for X-rays and told us they would come get me afterward, but they forgot until my mom reminded them. Then we found out their regular X-ray machine wasn't working, so they had to take the X-rays manually while she was sitting in the dental chair. After the dentist examined my mom, she told us my mom could keep her crown and that they would remove the temporary filling and place a permanent composite filling that same day. I specifically asked if they could do it that day, and the dentist said yes. She and her assistant left, and we waited...and waited. Eventually, a technician came in to discuss antibiotics and confirmed they were still going to do the composite filling. She said she would get the dentist. We waited even longer. Then another staff member walked by and told us we were free to leave. I explained that we had been told my mom would be getting her permanent filling that day, so we continued waiting. A short time later, the office manager came in and asked if we wanted to schedule an appointment for Monday because they could not do the filling that day. I explained that the dentist had specifically told us it would be done today. The office manager responded that the dentist doesn't manage the schedule--she does--and that there was no availability. My question was simple: if that was the case, why were we told to wait? What disappointed me the most wasn't that they couldn't fit us in--it was the complete lack of communication and accountability. At no point did the office manager apologize for the confusion, the miscommunication, or for keeping us waiting. Instead, she repeatedly talked over me and simply offered us an appointment for Monday. My mom decided we'd rather go somewhere else, and the response was basically, "You have every right to." Unfortunately, this isn't our first disappointing experience with Ideal Dental. We've received different information from different locations, and I was even sold a dental plan that I haven't been able to use, which has been a waste of money. This experience only reinforced why we choose a private dental practice: clear communication, accountability, and respect for our time. We'll be going back to the dentist we've trusted for years, and I would strongly recommend choosing a private practice over Ideal Dental. Based on everything we experienced, I cannot recommend Ideal Dental, especially the Midway and Northwest Highway location.

    Do not come to this place. I could make a huge list about things that went wrong, and things I…read morehated. Just go somewhere else for your own sake and for the sake of your wallet. please teach your trainee when the suction is shoved down someone's throat, it is very uncomfortable.

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    Ideal Dental Midway Crossing
    Ideal Dental Midway Crossing
    Ideal Dental Midway Crossing

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    Dallas Dentures & Implants

    Dallas Dentures & Implants

    4.4(10 reviews)
    0.7 km

    I am home after my first crown procedure…read more Janet does a thorough job. She does great work cleaning and her effervescent personality is incredible. She is not just a fabulous personality, she also knows what she is doing, she identified that my back molar had cracked. Dr. Banks came in and confirmed the crack and the need to install a crown. I freaked out. They told me I would need to come in soon to get the crown done to avoid losing my tooth. Brenda, the office manager immediately jumped to find a time to schedule the procedure, and connect with my insurance. Of course, I was a nervous wreck with this being my first major dental work, but Patsy was so kind. Like seriously, she even held my hand. I was able to use gas to help me remain calm; Dr Banks did a wonderful job of numbing the area. And the two of them worked quickly and efficiently - the whole thing was done in under an hour. I never want to go anywhere else. The whole team is just fantastic. Part of me does not want to tell Yelp because I want this place to myself. But I also want Dr. Banks to continue to have a successful business, because he and his team are AWESOME!

    Did not have such a good experience at this office. I was referred here by my boss at the time, so…read moreI decided to give them a try. I came here to get my wisdom teeth pulled. It turned out to be the most traumatic and painful experience ever. The dentist had to use his assistant for leverage when pulling one of my wisdom teeth. He even had her "help" him yank on one of my teeth. I had him on one side, and her on the other, both with tools in my mouth, and pulling separate ways on the same tooth. Then when that didn't work, he proceeded to saw my tooth in half, shooting bits of tooth fragment down my throat, and then digging the rest of the tooth out. Mind you, I was wide awake for the entire experience. Afterward, my mouth hurt sooo bad, and was bleeding profusely! I was sent home with a mouth FULL of gauze (to where I couldn't even speak), and the dentist's best wishes. There was also a large loose flap of skin hanging down from the inside of my jaw that was disgusting to the touch. I couldn't eat solid food for 3 weeks, then my mouth was extremely sensitive for at least 2 weeks after that. The customer service was GREAT, but I'll never step foot in their office again. I couldn't even open my jaw past a certain point without extreme pain and discomfort for weeks. Going to get a follow-up appointment to make sure my mouth isn't permanently damaged. :(

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    Dallas Dentures & Implants
    Dallas Dentures & Implants
    Dallas Dentures & Implants

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    Todd Brownlee, DDS - oralsurgeons - Updated August 2026

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