I recently called in this branch of Toby Carvery, having heard quiet a lot about the company and their gluten free "menu", which includes specially gluten free made desserts, however I certainly wasn't filled with gluten free joy here, and instead the opposite, I felt like the staff didn't understand gluten free and I really didn't feel confident eating here.
I originally taken a look at the gluten free list, before coming in, and I hoped to grab a pie, so I ordered my drinks while I waited, having only came in because I was hungry and wanted something to eat.
The staff told me that they no longer offered it, and constantly were running between the kitchen, other customers and me, as they really didn't have the knowledge they should, and they basically told me about the list, which was totally outdated.
The staff went on to try and get me something to eat, however they went on to offer me gluten foods such as sausages, and when I asked "Wow, they're gluten free then?, she simply said She didn't know. Offering me foods when mentioning I'm gluten free and gluten makes me ill, which contained gluten, and she didn't know was disgraceful, and I basically had 2 servers, who simply didn't know what to offer me.
The staff also seemed to me to be very slow service, which meant waiting a reasonable about of time, for answers to basic questions, which were often the expected answers, or she just walked off or simply offered me the wrong things.
I decided to just settle for my coffee and go, hoping my vanilla latte would be quite nice, after it being recommended by my server, however it wasn't very nice, it was far too sweet and had a horrid flavour, like it was cheap coffee and overloaded with flavouring syrup in such a small glass (the glass wasn't very small but for what flavouring syrup they put in, it was)
Due to the complaints procedure with head office, not going very well, which Head office didn't seem to care about, and just passed me down to the store, who didn't offer a great selection, I feel I can't give more than 1 star, especially considering the menu being outdated and the staff offering me foods, that would have made me very ill before checking first.
If you have special dietary requirements, or even don't really want carvery, I'd strongly suggest avoiding here. read more