Jolll Bonsal is the owner of this shop in Newtown that I have been a customer of for years. I have just found out what a morally bankrupt and terrible business owner this guy is. I recently purchased a vaporizer unit from his shop in Newtown for $79.99. It stopped working after a few weeks of normal use. I contacted Grenco Science the (presumed) manufacturer for a warranty replacement. The factory had me send me some picture of the unit to verify eligibility for warranty replacement. Upon looking at the pictures the factory regretfully informed me that the unit was not eligible for warranty as it was a COUNTERFEIT, a defective bogus unit. I contacted Jolly Bonsal requesting a refund. He dragged his feet for over a month not responding to me. Finally he got back to me telling me that the unit went bad because I abused it (complete bullshit), and that he was not going to back up his product and offer me a refund, and furthermore encouraging me to take legal action! Well, that's just what I'm going to do.
Now what kind of morally bankrupt business owner sells his best clients counterfeit merchandise, blames the problems on them, takes no responsibility for selling a counterfeit and refuses to give a refund of $79.99? The JOLLY kind, That's who. FIND ANOTHER STORE TO BUY TOBACCO PRODUCTS FROM. read more