July 1, 2017
If I can give them a no star I would. I went to buy fireworks around 6ish. I check out at 7pm. The cashier DOUBLE CHARGE us on one item that is $59.99. I didn't notice until we got in the car and I checked the RECEIPT because I felt something about the total was not RIGHT. Then my boyfriend went back in and the cashier gave us one firework for the price he over charge us.
So while we were driving off I asked my boyfriend aren't we suppose to get another FREE with that firework he gave us? So we have to turn back and we bought all the fireworks back for them check. The cashier got mad and said he gave us $100 worth of free firework, but that was not TRUE. He act like we came back to complain for no reason.
Two managers came and settle the MISTAKE.
INITIALLY they're suppose to give us a refund for an extra charge on an item that we never got. They said no REFUND. Yes, I understand that if I bought it no REFUND, but we never bought it! We got charge DOUBLE! In the beginning the cashier was very nice and helpful, but after the mistakes he was being RUDE.
The TWO MANAGERS was even more RUDE and gave us very BAD CUSTOMER SERVICE! The managers wouldn't even let me finish TALKING! They kept cutting me off and spoke to me like I CAN'T understand the situation. You guys made the MISTAKE not me! FIRST TIME here and I'm NEVER going back! Thank for WASTING almost 1 hour of my time for FIXING your mistake!
UPDATE: On 4th of July!
The grand finale firework was "ALLEGIANCE!" It light up maybe one minutes then it stop! We went to check and it was a DUD! The middle wasn't part didn't go off! What a waste of $99.99! I'm debating on going back to talk to them, but I don't want to deal with the RUDE customer service and DISRESPECTFUL! BE AWARE! read more