if I could give ZERO STARS I WOULD!
This is one of the worst nail places I've ever been to in my life. My best friend and I were invited to a nail day by one of her in-home patients who is wheelchair/bedridden. Her wheelchair is notarized, but her legs are in a constant suspension state. My best friend lives directly across the road from TMT Nails & Spa and we figured we'd walk across the road so that she didn't have to have the hassle of getting in a van and she could literally ride in her wheelchair across the street.
We had an appointment for 3 ACRYLIC overlays and 3 pedicures. Immediately upon entering, we were asked if our friend in a wheelchair wanted a polish change, and we quickly stated that we had an appointment for pedis and tips w/acrylic overlays.
The woman, who I have circled in the photo, first says they can't accommodate her for a pedicure. Okay, that's no problem. But we're not offered another solution. Not a dry pedicure, not a warm pedicure, not even a spray and pedi. NOTHING!
Then she says that she can only receive polish. Okay, fine. She then proceeds to say no one in the shop OUT OF THE 8 techs in there can do acrylic. So I proceed to ask why they would make an appointment if nobody can do acrylic. We're then told it's not that they can't do acrylic, there's only one person who does them, whose name is Judy.
My friend has been serviced by Judy several times, and she says, "oh, your niece?" Upon recognition, the woman says, "yes, you know her. I try to accommodate everybody." Yet we haven't been offered a solution of accommodation.
Okay! I proceed to ask her who our friend in a wheelchair spoke to. She said there was no way of knowing, and "whoever" she spoke to must have been mistaken. Okay...
So then I ask, if there's no one to do acrylics, if nobody does acrylics, or if there's no one available. She then says everybody is booked for the day. Then wth would you book an appt for acrylics if nobody can do them?!
The story changed so many times, and as I continued to ask questions the woman turned her back to me and walked away.
So, if they don't service disabled persons OR BLACK PEOPLE they need to just say that, and I hate to bring race into it, but it seems like as soon as we became "difficult" we were turned away from service pretty much, because now nobody even does acrylics EVEN THOUGH, there was a younger girl beside her GETTING ACRYLIC COFFIN NAILS, and we weren't so much as asked if we wanted dip powder. NOT THAT WE DO! But still!
Then they try to stop our friend from leaving the shop because of her toes not being dry but at this point we're ready to EFFING GO! And the tech tries to tell our friend that she can't go outside and get us to get us to leave.
Not to mention, instead of directly asking our friend who yes, is in a wheel chair but is also mentally sound, what color "she" wants? I said, "she can choose for herself."
I say all of this to say I'LL NEVER RETURN TO THIS SHOP, I'LL NEVER GIVE THEM ANOTHER DOLLAR FROM MY COIN PURSE BABY! And I hope you don't either. read more