What is JIM ELLIS CHEVROLET ATLANTA HIDING!!!!!!!!!!!!!! I scheduled an appointment for my 2025…read moreTraverse b/c it was overheating & idling rough. Upon arrival 4-1-2026, I spoke with several different service staff members who both lied by stating they were my scheduled service advisor. Then, I was passed along to another staff person, then another staff person, who then told me that I would be issued a loaner vehicle after I provide my driver's license and a copy of my auto insurance declarations page and a credit card, issued a loaner. Day 2, no call from Lauren Cusson service advisor. Day 3, I call Lauren, who states your vehicle is ready for pick up, no diagnostic test was performed, but a video inspection of the vehicle revealed the upper coolant hose leaking coolant, they replaced the hose because they had a new hose already in stock, they test drove the vehicle and now is ready for pick up. Keynote: (The vehicle is still under manufacturer warranty). On 4-3-26, I return to retrieve my vehicle, I was provided with a multi-point inspection report indicating that my engine oil condition was "OK". However, I later discovered that my vehicle was in fact about 600 miles over do for an oil change at the time of inspection and coolant hose repair service. This discrepancy is both concerning and unacceptable. To better understand the situation, I contacted Service manager Thomas Webb and requested an explanation. I was informed that I should have been notified that the vehicle would need attention soon". This response does not adequately address the core issue; the inspection report itself was inaccurate and failed to reflect the true condition of my vehicle, no diagnostic test was performed but they claim the coolant hose was leaking coolant and they had the part in stock and changed it which was causing the vehicle overheating, the complaint for rough idling was never address and still exists. A multi - point inspection and proper diagnostic testing is intended to provide customers with reliable and transparent information to make an informed maintenance decision. Provide incorrect or misleading information undermines trust and raises serious concerns about both the competence and honesty of the service process and service repairs. Because of the dishonesty and the circumstances, I experienced at Jim Ellis I formally requested both verbally and in writing a complete, itemized history of all maintenance, repairs, and warranty claims performed on my Traverse. Jim Ellis Chevrolet Atlanta, has refused to provide me with these documents. Service manager Thomas Webb called my cell phone and left a voice mail message stating that service advisor Lauren emailed me the requested documents this is COMPLETELY FALSE. I called Thomas back an informed that Lauren Cusson had not emailed me the requested documents as stated in his voice mail. Thomas stated, ok when she comes back to her desk I will have her email you the documents, it's only a few, I think you only had service here a few times". I never received the documents. As stated before "WHAT IS JIM ELLIS HIDING"? Release the files, Jim Ellis Chevrolet Atlanta. Release the files.

I have purchased 4 cars in 5 years at Jim Ellis VW in Kennesaw - I am still waiting on my GAP…read morerefund check on the car i traded in over 90 days ago. I used the same dealership, same lender, same everything and still they will not release my GAP refund check. I can not in good faith refer friend and family to them any longer. I sent management emails explaining the situation and was told they would handle this immediately and still nothing. I have made 2 payments on the new car and still no GAP refund. I am disappointed after being a loyal customer that Jim Ellis can not keep the Jim Ellis Promise : Treat you like family Listen to your needs Respond adequately to your needs Exceed your expectations Do better Jim Ellis - You had a lifelong customer I hope you treat others better.. do better

I purchased a car at this dealership. The experience was awesome! I dealt with Shakeel, he was…read morenot only patient but informative. I had a really good experience and I recommend them to anyone looking to purcahse a luxury vehicle.

There are two things I detest shopping for: furniture and vehicles!…read more Working with Pat was one of the best services I have received the entire year and was definitely my best car buying experience! why?! because I did NOTHING! Pat did all the work of searching, checking out and comparing vehicles, dealership negotiations and then showed up at my house with the car. He is patient, knowledgeable and offers great customer service. Highly recommend using him for your next service. Final price all in, including taxes and registration was under budget AND below advertised price and the carfax value. So you can trust his negotiation.

I have used Wheel Estate twice in the last 5 years to purchase two vehicles both of which were out…read moreof state. The process was seamless and I was in and out of the dealership in an hour! I wouldn't buy another car without them! Highly recommend

I was very skeptical about purchasing a vehicle (Tesla) from across the country without physically…read moreseeing the vehicle until I came across IQAutos. IQAutos posts very clear photos of their inventory for clear transparency of what you are buying, especially for their huge Tesla inventory. They know what photos to display in their listings so you don't have to ask too many questions (Car computer version/actual current range). They make it extremely simple and easy to purchase a vehicle compared to the normal dealerships that play haggling games with you trying to squeeze every possible dollar out of you. They have many years of experience and it definitely shows with how they adapted to today's average consumer. Shout out to Tony who was very responsive and knowledgeable of Tesla's throughout the entire transaction. If I ever purchase another Tesla, it will likely be from them. The entire experience was great! Highly recommend!

Matt and IQAutos were outstanding to work with. So honest and transparent, I really had to ask…read moremyself several times if I was being punk'd. Great selection, best prices you will find anywhere. Cars well taken care of. Highly responsive and A+ communication at all times. Totally seamless process!

This is a GREAT place to do business with. Very honest, kind, caring people who enjoy doing for…read moreothers and selling quality vehicles at a really good price. They represent the automotive industry to the highest standards. JUST WONDERFUL. My family is so happy with our purchase AND meeting two truly amazing people. (Rob and Allie!!) THANK YOU BOTH!!

I tried for three weeks to contact someone at this dealer and look at a Ford F-150. The drive for…read moreme was 50 miles each way, so chances are, I would've bought it. I had been watching it on Car Gurus for 3-4 weeks, pulled my own carfax, and was satisfied pending my "kicking the tires and opening the hood". The only contact I got was a text saying that the truck wasn't on the lot because the owner had been driving it all week. I had more contact from Car Gurus' email that these guys. I'll walk before I give this dealer a dime.

I purchased a 2002 rendezvous from this dealer and 3 days after purchasing this vehicle. Every…read moresensor you could think of appeared on the dashboard? I was told by the owner that his mechanic would take a look at the vehicle. I literally purchased this vehicle on october thirty first and november seventh.I was driving doing overeat orders the gears went completely out on the vehicle i had to release the emergency brake to keep from crashing into a parked vehicle. I then called the dealer and addressed the issue. And he told me that his mechanic will come where I was to take a look at the vehicle. But I had to give the mechanic $80 for him to come to find out what was going on. The funny thing is when the mechanic got there. He went straight under the hood and went directly to the issue, and you clearly could also see that there were a lot of things rigged up under the hood. The owner told me that he was not responsible for any Wear and tear on the vehicle because what was going on with the vehicle that it was nothing wrong with it when I purchased it basically accusing me of the issue.I was clearly told by the mechanic that it was a mechanical issue when I addressed all of the sensors that had appeared on the dashboard to the dealer, he stated that he would get my car to pass the emissions. But that's all that he is responsible for.And he would figure out how to get the emissions to be able to give me plates for the vehicle, when the time came, I would not recommend this company to anyone.This man clearly saw that I was a woman, and I was taken advantage of and I got ripped off over two thousand dollars on a vehicle that I can no longer drive

Tef delivers every time! Not only have I purchased from him, but I have referred several people to…read morehim as well. He is professional, knowledgeable, and will strive to meet your needs. The vehicles have all been exactly what we were looking for, and the cost was what he explained it would be. No lemons, gimmicks, or surprises. Great customer service and title in hand within a few days of purchase. I highly recommend purchasing with Tef.

OVERPRICED! $750 for a Thermostat on a 2007 Ford Focus. Watched a guy on YouTube change one out in…read more15 minutes. $30 part. Enjoy that ripoff, you won't see another penny from me!

I searched for an honest auto repair service. After reading reviews, I decided to give them a try…read more Very glad I did. I've used them for over 5 years, now, and have nothing but praise for this shop. These people are honest, trustworthy and professional. They offer a two year, 24,000 mile warranty on the parts they install. You can drive with confidence. They will also tell you of other problems they see. I recommend you try them out if your car is in need of quality service.

Great service! RB you are the man!!! Very friendly and proffesional,I highly recommend his Car…read moredealership to anyone that's looking for a quality affordable vehicle!Honest family oriented business. Thanks! Almario Family

We were sold a car that was structurally comprised due to rust two weeks ago…read more We were told it had rust, saw a video of the undercarriage that did not demonstrate that amount of rust. Learn from us, get a pre-sale inspection before you purchase s car from Pioneer Auto.