We were very disappointed when we went to this resort!!!! We are members and were treated for the second time that was very unacceptable. The receptionist Maggie really needs to learn to talk to the general public!!!!! now mind you our reservations clearly states: we much check in @ 9A no later than 5p otherwise we are on able to check-in which is very fair. We were traveling very far we didn't know what the traffic was going to be like or the weather was as it can change. We always start off early to allow for that. We arrived early which was fine as we arrived @ 8a. We waited until 9a. which was fine with us. There were staff coming in one little gal walked across our motorhome and said she will be open shortly we said oh ok thank you we are early no problem thank you. Now mind you this is 8:45a at this point. At 9:15a we walked in very rude and nasty we wanted to check in. Now mind you we have been here before Molly said, "check in is @ 10A I told her my reservation states right here is 9a she began to get really loud argue with us stating," Coast to Coast don't know what they are doing!" Then she tried to say there is new rules out! we stated oh no there isn't we asked when we made our reservations! they said nothing has changed! then she proceeded to tell us that she was going to pick our site for us! We said Why??? since when??? then she said Kurt wasn't there. We asked when will he be in? she said, He comes in @ 9:30/10a ok we will wait. Kurt was very nice last year very nice guy we explained we wanted to be by the water. Another employee that is very polite and friendly is chew I this resort would be a better place as Molly is the first contact at the resort she needs an attitude adjustment. She needs to be replaced!!!!! Kurts daughter would be an excellent person to take that slot she was another excellent person also. I also want to add the activities were cancelled for Friday so they made sure to come around to let all of us know which was very nice of the activity programer a head of time. The day of check out our water was cut of no notice! They knew ahead of time they were going to work on the water why didn't they let us know? She didn't have an answer for me. I told her we will be doing this review . read more