If you hate your parents this is the place to send them, unfortunately I love my dad and this place…read moreleft me with PTSD and I am currently undergoing therapy as a result of the way the staff treated me and my father. The emotional abuse and negligence the staff inflicted upon us was unconscionable and this was the most unprofessional medical environment I've ever encountered. This is a paraphrased version of the complaint I have sent to the relevant state department in charge of overseeing nursing homes. My dad spent three short days at South Haven in hospice care and the negligence and unprofessional conduct by the staff worsened the already traumatic experience of losing a father. I will try to document as much as possible. The bed they gave him was broken and he couldn't sit up. He kept on asking me to help him set up. I asked five times for a working bed because all he wanted to do was sit up. This went on for two days. He finally a working bed two hours before he died and by then he was so far gone that he couldn't appreciate it. He was transferred without any medication and spent the first day in pain and suffering without any relief the first day.  My Dad held a phD in Pharmacy and has worked at both major pharmaceutical companies and top research universities in the US. He kept on requesting the staff for specific meds to deal with his ailments, and I explained to them his medical background and what he was trying to communicate (he had difficulty communicating due to his stroke) and they ignored him and didn't document anything or report it back to the physician.  I could tell this upset him deeply as they weren't respecting his medical wishes or even giving him the time of day. My father stripped off his hospital robes because they were nasty and uncomfortable.  The nurses advised me that I get him more comfortable clothing, so I did.  They then ignored my requests to change him and left him in bed for three hours in a diaper convulsing in pain and misery unmedicated, and with no air conditioning to provide any relief. He was left like this for over three hours as I begged staff to dress him so he could have some dignity in his final moments.  They just kept telling me someone will be there in ten minutes for three hours. Other staff said that his wing was not their responsibility, as they were too busy gossiping and slacking off to help. The staff said they'd clip his toenails and then didn't. I should have documented those, they were disgusting.  They kept saying they would for days, but he died with filthy, overgrown toenails. At one point my Dad was obviously distressed and suffering and began shouting and calling for help.  I asked a nurse in the hallway to check on him and the nurse replied, and I quote verbatim, "I will f***ing check on him when it's f***ing time to check on him" and walked past me.  At this point I'm distraught and in tears and they could have cared less. The lack of empathy among the staff continued throughout the entire stay. My Dad's roommate was watching Fox News and True Crime documentaries that were causing him distress.  I played George Gershwin music to calm him down and his roommate called to complain and the staff had the gall to tell me to stop playing music.  So, my Dad is crying and hallucinating, I'm doing my best to soothe him in his last moments and in the background the television is saying sick depraved stuff like "and then they found her bloody underwear in the trunk" It was cold and inhumane of the staff to make that demand of me and I'm pretty sure it goes against the policies of the home to allow one roommate to watch TV while the other roommate dies in silence.​ Screw them, I put the music back on. It's just one of many examples of how they treated us. Another point my Dad started choking and when I asked the staff for assistance he said I was, once again quoting: "wasting his f**** time" while he was removing fluids from my dad's throat.  It then took over two hours for him to give my dad his hourly medication, which I feel was done in retaliation for "inconveniencing" him because I didn't want my dad to choke. They called us at 4am to come get my Dad's belongings when he died. They wouldn't let us wait until the morning otherwise they were going to throw out my $2000 laptop along with the rest of his belongings. What a miserable place. Only send your loved ones here if you hate them. if I wasn't there, my dad would have spent the last days of his life rotting in a diaper. Even if you go there, the staff will retaliate against your dying, suffering father for simply asking them to do their job. This nursing home made me fail as a son, because I flew across the world to make sure that I could say goodbye to my dad and make sure he could die in comfort. This place denied me of that and I will never forgive them for it.

My father was there for approximately 5 months before his passing. I have to say that this is the…read morebest facility in the area. I tried a fancy one nearby and pulled him because the staff were cold and seemed to be bothered by the smallest of questions which made me worry constantly. Here at South Have the staff were caring and attentive to his needs. My father was happy there. The staff called him Pop pop and he loved it. The staff have a very low turnover. They really care for their patients. It might not be a fancy place, but you know your loved one is being cared for in the best manner possible. It really makes a difference when you have to leave him after a visit to know that your loved one is in good hands!! I will always be grateful for the care given to my Dad!! Thank you all!! special shout out to Octavia and Daniel! You went out of your way to make my dad feel at home.

Update Nov. 2021. Mom has lived for about 7 plus years in Redstone Village assisted living and…read moreGrandview Gardens memory care. I can't say enough kind words about this facility! A lot of your loved one's care has to do with you. Do you show up? Do you visit your loved one? I know not everyone can due to being remotely located. This facility loves my Mom and loves her well. They delight in getting her ready for a joyride (thanks Serea), and the staff are so engaged with mom they can't wait to tell my family and me what she's been up to (both good and bad). I have one of their fabulous nurses on text message and can get any information I need about Mom in an instant. They are so responsive and so loving. I highly recommend Grandview Gardens for your loved one's memory care needs and Redstone Village for assisted living. Some advice: be present if possible and be active in your loved one's care this goes a long way. Both Redstone Village proper and Grandview Gardens have kept mom happy and healthy for around 7 years! Thanks so much! This facility is clean and updated and full of activities but If your loved one doesn't want to participate, they willingly go the extra mile to ensure their needs are met, for example, making sandwiches for mom who slept through dinner and didn't eat. This is the type of facility you do not dread visiting. Please consider Redstone Village. It is an entire life span facility from freestanding homes where you have a beautiful view and can drive your car or golf cart to dining or exercise or swimming facilities to assisted living again with beautiful views, to memory care with ample activities, including day trips to local strawberry picking and restaurants to hospice. Redstone Village is the real deal and my family and I are so grateful Mom is enjoying her 88th year on the planet here. My family have visited other facilities in Madison county and mom lived in one for about a year. Redstone Village eclipses all of them in terms of compassionate care, consistent rule following and generally loving what they do. Almost no personnel turnover. For peace of mind do consider RV and GG.

My search for a retirement community began with the goal of finding a community with excellent…read moremedical facilities and a diverse population. I wanted a facility that offered both independent and assisted-living as well as a memory care unit to ensure that all my future needs would be adequately met. Redstone Village, nestled up on a hill surrounded by mature trees and beautiful gardens, has exceeded my expectations. The staff has been most helpful in guiding me throughout the process from my initial visit to moving in, which has made the entire move less stressful. I have found my neighbors to be very warm and welcoming. Daily opportunities from exercise to pleasant social events, good food and shopping close by makes for ideal senior living. SB

We visit this facility with our daughter who plays piano for the residents with her Samford academy…read moreof the arts group. The staff is so very caring and kind and have so much patience. They ensure the safety of the residents by carefully locking and monitoring the front entry. Alzheimer's is a tragic disease and takes special healthcare heroes to help manage these patients. I want to say thank you from one healthcare worker to another - thank you all for what you do to make sure these residents have a high quality of life.

From the owner: Briar Glen is a Sinceri Senior Living community where each day is filled with purpose, joy, and…read moreconnection. We offer personalized care, engaging activities, and a warm, supportive environment for seniors and their families.

Today was my mother's first full day at Village. I wrote a review last night. I hope to update it…read moredaily. Everyone is friendly. Meals are served on time. Meals are nutricous and tasty. The lady in the bed next to my mother says they take good care of her. She is more ambulatory than my mother, though. However, when I got there this morning around 11:30 AM, my mother was soaked with urine: soaked through the brief, the pad, and all the way through the sheet. The smell upon entering the nursing home wing is horrible. I wonder if they are short staffed or lazy? I will continue to update my experience. 2nd day-Staff nurse called before I got there saying that mom was calling for my dad. They tried to work with her, but she was being uncooperative. Her room was cleaner (although my feet still stick to the floor). ALL staff are still helpful and friendly. The lady that shares her room seems to be well cared for. The elderly gentleman down the hall looks as if he could use some personal cleaning. I'm beginning to realize the difficult job that these workers have.

From the owner: A Slice of America Awaitsread more

Are taking care of my mother very well. I have multiple sclerosis and have been sick for a month…read morenow and they have been so nice to have helped her during this time when I can't come around.

They altered my Mom's medical records, and did not do labs for 2 weeks. She ended up in ICU few…read moreweeks later passed.

If you are able, please don't take your loved ones here. A family member of mine has been a patient…read morehere, and the service they have received is plain awful. We walked into the room after grabbing a meal to see my loved one sprawled on the floor crying out for help. No one helped her. In our current room there are spare wheelchair parts and a copy paper box filled with "supplies".

I have been very pleased with Jacksonville Health and Rehab for my brother, John R. Murphy, Jr…read more They assisted me so much with getting Medicaid Funding after the VA benefits were terminated. This help was so much appreciated and shortened the process of him getting on Medicaid. When I go in person, all the inpatient people seem very positive and smiling. There is never a smell (as in some other facilities I have been in), patients I believe are well cared for, and Mr. Murphy is always clean and positive. Every other month, they have a health care meeting with me and members of his medical team. It has been a good experience for such a rough time in my life when I suddenly inherited complete care for my brother.

My family's story involving Jacksonville Health and Rehabilitation in Jacksonville AL…read more My relative required step-down care from VA Birmingham hospital, as they were not well enough to discharge home - the least restrictive care. VA B'ham approved 30-days of rehabilitation care - funding approved required the veteran to actively participate in daily occupational, speech, and physical therapies. My relative was gravely disabled; unable to meet these requirements. Therefore, after 30-days, the VA denied continued funding under this level of care converting the veteran to another type of funding called convalescence care. The VA agreed to pay for up to an additional 30-days under convalescence care while JHR determined if my relative qualified for Medicaid. On a Friday, JHR's benefits personnel notified VA B'ham the veteran was over resourced for Medicaid. Medicaid would be denied. Unbeknownst to the veteran's family, VA B'ham informed JHR convalescence care would be denied; no further payments would be paid by the VA. On that Sunday, I called JHR to speak with the nurse for an update. The nurse informed me JHR had discharged my relative home, as the RN was instructed by her supervisor to discharge the patient as Medicaid would be denied and the VA had denied funding. I was shocked and appalled by this insensitive action. I asked the nurse where was my relative. The nurse indicated my relative was stationed outside their home address in an ambulance that the driver was waiting for someone to come to the door. I sternly instructed the nurse to have my relative brought back to JHR as there was no one there to receive them, nor had the family been included in any level of discharge planning to ensure that proper medical equipment was in place, not to mention homecare, home nursing, and a homecare sitter to help with the necessary ADL's (activities of daily living). My relative was total care and required skilled nursing. JHR was well aware that my relative was total care when they attempted to discharge them home. The nurse followed my directive called the driver to bring my relative back to JHR. Thoughts racing through my mind, how unethical on so many levels. Upon my relative returning to JHR, the nurse conducted an assessment deemed my relative was incoherent, unable to orient in knowing their name, place, time, location etc. The RN called me right away concerned that my relative needed to go to the local ED (emergency department). I approved to have my relative transported to Springfellow ED. Upon being assessed by Springfellow ED, two ER nurses called informing me that my relative was so gravely ill that they needed my approval to coordinate medivac to VA-B'ham. I consented. Within 2hrs of being brought to Springfellow ED, my relative was on a medivac flight to ICU in VA-B'ham. From JHR having discharged my relative to their home to my relative being Medivac to ICU VA-B'ham was all within a span of 5hrs. This incident was je ne sais quoi (a quality that cannot be described) I was in total disbelief this happened. Such lack of care, lack of empathy, lack of treating residents of JHR with some level of humility, dignity, and respect. The following Monday, I placed a complaint with the state of Alabama nursing facility licensing board - located in Montgomery. After a few days of kangaroo investigation, my complaint was unsubstantiated. However, I was informed that my complaint will forever remain on file about JHR. there are times when care and wellbeing should not be driven by profit. Long-term care, senior care living, families unable to physically care for their loved ones is strained. Very minimal community options. Which places a monopoly for this type of care need. My unsolicited feedback be creative with funding sources. Apply for grants, funding from foundations and organizations etc. Consider additional paths to being paid. I understand JHR is not a charity. However, there are times when JHR will need to attribute beds as charity due to lack of funding for a resident until a safe discharge plan is in place.

Excellent place and staff to rehabilitate! The private rooms and ability to have a care person with…read moreyou most of the time was great

This a top notch rehabilitation center. The nurses are very caring and treat the patients with…read moreextra good care. The nurses and whole staff are very friendly as well. My step dad has been to this facility twice with great results. My best friend has been there three times and he has had great results. I recommend this rehabilitation to anyone they are top notch in every way.

I would strongly caution families before trusting Encompass Health Rehabilitation Hospital of…read moreHomewood with the care of a loved one who requires full assistance and supervision. My mother, is completely immobile and fully dependent on staff for her safety, hygiene, and daily care needs. During her stay, staff repeatedly failed to provide adequate hygiene care and failed to maintain basic patient safety precautions. Most alarming, my mother fell out of her bed while under the facility's supervision. At the time of the incident, the bed rails were down, the bed alarm was turned off, and the bed appeared improperly adjusted or overinflated. Despite her being a known high fall-risk patient, appropriate safety measures were not in place. This was not a minor oversight -- this was a serious failure in patient care and supervision involving a vulnerable patient who could not protect herself. Families place trust in rehabilitation facilities to provide safe, attentive, and dignified care. Unfortunately, our experience raised serious concerns about staffing attentiveness, patient monitoring, and overall accountability. We have formally requested an investigation into the circumstances surrounding her care and fall. I hope this review encourages the facility to improve its standards and helps other families make informed decisions when choosing care for their loved ones.

I spent 10 days last spring recovering from a broken femur. Some of the nurses were excellent and…read moremade me feel as comfortable as possible. Others were not only rude (they didn't even introduce themselves or greet me when they came into the room). At times, I felt like a burden and hesitated to ask for help. At one point I called because it was time for my pain medicine and they told me my nurse was at lunch. It took 45 minutes of suffering to finally get relief. Several times I needed help to get to the bathroom and had to wait. One nurse told me I should just wet the bed if I couldn't wait. The only really positive thing I could say was that the PT and OT were excellent. I finally begged the doctor to let me go home early since I was not able to sleep in the uncomfortable bed, constant talking in the hall and some of the food was awful. They did offer alternatives to the regular meal and gave my sandwiches or a burger that wasn't bad. Overall it was a miserable experience and I would never recommend it..