At the recommendation of a Catholic Sister at Sacred Heart Monastery I came very close to moving…read morethere. Now I am glad that I did not. It was a very depressing place to visit and the residents seemed extremely unhappy. The cost was alarmingly high. I am glad I decided against it. Someone was looking out for me when they steered me away.

My mother in law lived here for two years. The tablecloths in the dining room were not changed…read moredaily, or even weekly. Many times she would sit down to eat and the stains from spills were still there. They also store the garbage can where the elderly residents soiled undergarments are disposed of in the laundry room where she was supposed to do her own laundry. When she mentioned it was unsanitary to the housekeeper, she was told that she could "take it up with the owner because he told her she could keep it there." One time when they placed her plate of typically greasy, fried food in front of her and she said she had ordered something else, the dining staff told her, "Oh no you didn't." Just not a place where you want your precious loved ones living. Apparently, the owner doesn't care about the residents and the management has no empowerment to make changes.

Initially we felt very positive about Visiting Angels. The owner, Jeremy, came to our home and met…read morewith my daughter and me regarding providing care for my husband. John had been in hospitals for over four months with only two weeks at home. He went in for a day surgery and ended up with a hematoma , then developed a pressure wound on his heel that caused Osteomyletis and ended with a below the knee amputation. We need to have reliable care in order for my daughter to take me to my Dr. appointments and just have some relief for the 24 hour care he was needing. Unfortunately, the talk was was great but the follow through was not existent. We had one care giver come out for a visit, who was personable but not a good fit with my husband. Our second try never showed although we has a confirmation email from the office. We never received a call about the no show and when we called the office and asked to have Jeremy call, we never heard from anyone. Needless to say we needed reliability from this service and received none.

Needed care for my mother after she had a stroke and ended up in a rehab facility that was…read moreshort-staffed. I chose Visiting Angels over Senior Corp because Angels was so much better about staying in contact with me and answering messages. I live 430 miles away from my mother, and I needed help that was going to answer messages promptly. Visiting Angels was terrific at that. As it turned out, but the time we scheduled the aide, mom was feeling much stronger and did not want the service. Dean Longo at the Norfolk office was unbelievably understanding and just phenomenal to work with. Compassionate and professional. I have Visiting Angels in my back pocket and will call them again at the drop of a hat.