Horrible therapists. Goes to a school and works w/ a student w/out guardians permission. Was told…read moreto stop. Refused to follow the guardians orders. Kale demente thought they knew more than the parents and doctors. Would refuse therapy before I took my child to them. Doesn't deserve a 1 but you have to put something

I had a knee injury...they took what I said to heart if I was in pain when I was exercising my knee…read morethey listened. The facilities where really clean the work out room is really awesome. The staff are really nice once you keep going you form a good relationship with the staff

I deeply regret choosing this place. Has turned into a nightmare dealing with the local office and…read morethe home office in Tennessee. Problems with my neck and doctor gave prescription for physical therapy. He didn't have a recommendation, so I chose this place because of its location. PT was fine but trying to get them to file my insurance claims has turned into a disaster. If I described everything that has go on, this review would turn into a novel. After 2 weeks of going, I asked were they filing. Answer-yes. After 3 weeks since I had not got any statements from insurance, asked again. Yes, they said, insurance companies can be slow. 4 weeks, same question, same response. After 5 weeks, I call my insurance. They had not received anything from them. She offers to call to get it resolved, leaves message, phone call not returned. This happens 3 more times that week. I'm calling also, getting transferred to claims, answer machine only, leave messages, no returned phone calls. Another week goes by, I called home office and tell them I want to speak to an actual human. I tell the woman the problem and she checks into it. Short story, I thought she was actually helping. Nope. More calls, now they are actually lying about what the problem is. Every phone call is different person telling a different reason why it hasn't been filed. I had to pay each visit, not cheap, because they said deductible not met yet. Now, I know why. This is still continuing because no one will help or give straight answer. Decatur location, the woman at front desk tried to blame my insurance saying they rejected claims which is a bald-faced lie. Then, she became combative, condescending, hateful and rude. Her name is Lacey, avoid this woman. Still waiting. Nothing being done. Another reason from them why they haven't filed my claims. 2 months later, more stalling.

Excellent facility and help from the therapists for a cervical issue. They are extremely gentle,…read morekind caring and very encouraging. I was always treated as if I was the most important client to my therapist. They took my insurance and I had no problem, not even a copay issue. I was diagnosed recently with a lumbar issue and immediately called to schedule therapy with my favorite therapist.

Started PT at Choice for shoulder issues, trying to avoid more damage. The therapists were all…read morefriendly, professional, and definitely knew their field. They gently pushed me to a bit more each time, while keeping an eye on my comfort and pain level. Within a few sessions, I was able to move my shoulder around better and wasn't waking up in pain anymore. By the time I "graduated" I was pain free and had a list of exercises to help maintain good health. Now almost a year later, I still have no pain in my shoulder. I credit the Choice therapists with that! I have to say that their Receptionist is also very sweet and was very accommodating to my timing for appointments. All-in-all, I couldn't have been in better hands than Choice Therapy!

I have a lower back injury, and I went to Choice Therapy Services, and the overall care and…read moreprofessionalism of Mr.Andrus was outstanding. He actually cares about how you are doing and if you are improving under his care or not, and what he can do to make your overall pain and mobility better. I would highly recommend Choice Therapy Services to anyone in need of therapy.