Every time I have a massage with Ashley, I think about how I can fit more of them into my life. I…read moresaw her for a massage twice pre-covid, then took a looonnnggg break due to covid and other personal issues. The office is located at the corner of Long Pond and English Roads, and shares space with other businesses. There is a small stairwell to climb to get to the office, and they are appointment only. Ashley is a caring practitioner, asking about any medical issues and what areas you'd like to focus on during your massage. I saw her this past weekend for a 90 minute lavender sugar scrub massage, which was as relaxing as it sounds. I actually drifted off during it. She worked out some extreme tension in my neck and shoulders, and though I was slightly sore the next day in those areas, I feel fantastic now! I am truly thankful for Balanced Massage Therapy on this #ThankYouThursday.

I've gotten 2 prenatal massages here and I can't wait to go back for another! She gets out of all…read moreof my tension and she has tips for other ailments that I'm experiencing. I will definitely keep coming back!

I heard of this place through groupon and im glad i did. It's close to my house and it's easy to…read morefind. Its nice and quiet, clean, and has beautiful treatment rooms. You can book online (love it), but they ask you to call to make an appointment if you've never been. They got back to me the same day and were able to get me in the next day! I had Aaron as my massage therapist. He was very knowledgeable and professional. He made me comfortable right off the bat. We chatted briefly before my session and went over any issues I was dealing with. Instead of giving me the same old boring massage, he actually listened to me and concentrated on my trouble areas. He had a heated table, which i love even in the summer because i am always cold and he had soothing music playing in ther background. I don't treat myself very often, but I will come back to this establishment. I also like the note the owner has on the Yelp page, you can tell they really care about what they do and truly want to help their clients feel better. Thank you Aaron and Hurts So Good!

Tried Hurts So Good for the first time. I enjoyed one hour and thirty minutes of full body and foot…read moremassage. The massage therapist was amazingly professional and made sure that everything went well. She was mindful and present during the massage. She took her time massaging what needed more work than other places on my body. In some other massage places, sometimes I feel the rush by the therapist, either because they were running late, or have too many customers on thier schedule, maybe? My therapist (Julia) made me feel that she enjoys and loves her job! I Would definitely go back again.

Kim is the best massage therapist in WNY. Seriously, I've been to quite a few and she is the only…read moreone I go back to! I have some back and neck issues from a car accident years ago and have been through all sorts of treatments. When my pain flares up it can be pretty bad to the point where it feels like nothing can help. I can tell from first meeting her that Kim really cares about helping people be healthier and feel better. She was very knowledgeable and knew what I was going through. She knew exactly where I was having pain and did an amazing job to alleviate it. I really couldn't believe how great I felt even weeks after. Back problems can be annoying and lead to pain in hips, shoulders, etc. and Kim really tailors each session to wherever there is pain. It's not just one routine and done, she really zeroes in on where you need it and helps you heal. She really does have healing hands and not only that, but some great advice! She's very friendly and easy to talk to about health concerns. It feels like finally someone really wants to actually help and not just feed you drugs or sell you snake oil!

Last minute cancellation because I am vaccinated. Very confusing and the explanation for the…read morecancellation didn't make sense to me, but I am not a licensed doctor. Although, my sister is and she said it made no sense as well.

I paid for a 90 minute massage. They ask for the tip while your naked and before they start the…read moremassage which was super uncomfortable. then the person tried to argue with me about the amount i chose to tip before my service. She also ended 15 minutes early and stated that the time it took for me to go to the bathroom, which was only 2 minutes and the time it took me to get undressed gets deducted from my massage time. On top of that the massage itself was not good. She spent about an hour massaging my arms and she was not paying attention to my body at all. She provided me absolutely no relief and about 5 minutes before she stopped she brought up the tip again.

Friendly staff. You get what you pay for but as a minimum wage employee i was more than satisfied…read morewith the relief i recieved. Highly recommended

The woman insults people there staff are misbehaving with customers, never go there also not…read moreproviding service on customs demand, and old age staff

The staff was professional respectful. She helped get the knots out of my shoulders and mid back. I…read morewill be going back again.

Absolutely wonderful massage. Samantha reviewed my history, concerns and wishes before we ever…read morestarted. She was very attentive to my comfort throughout, adjusting if I requested a change in pressure. She was able to work kinks out that I wasn't even aware of. Felt so relaxed afterwards.

Excellent deep tissue massage for tight muscle release. Samantha began my first session with a full…read morehistory and thorough physical assessment to determine course of treatment to best meet my needs

Wow! I'm still thinking about this massage I've had many and Michele is just phenomenal! She did a…read moreperfect job on my body. She has a very healing touch and great care! She is very skilled at what she does!! The energy with her and the space was GREAT! Highly recommend!!! Can't wait for my next appt!

I have to say that Michele was very nice communicating back and force and setting my appointment…read morewith her sister Stefanie. This said, I am very disappointed with my scrub and massage session with Stefanie. The session was much shorter than what was agreed upon, and I left with oil on so she didn't take time to make sure it's gone. To be honest, I could of had much better quality massage session from other places with half of what I paid. I didn't make a big deal and paid $140 for less than one hour and half (agreement was 2 hours), but I wasn't happy at all. My opinion, don't schedule sessions with Stefanie to avoid the disappointment I had. It was frustrating and not worth it.

I started going here a couple months ago to get my nails done by Yumali and she is AMAZING. I am…read moreforever getting compliments on my nails everywhere from customers at work to the people in the drive thru at Starbucks. She listens to what I want done and I leave happy every single time. Everyone is the salon all together is welcoming and friendly. She's honest and upfront as well, one time I had a couple gems fall off she got me right in and fixed them with no charge extra! Her prices are fair and I will never go anywhere else! -only thing I wish and did have was some sort of a referral program only because so many people ask where I go and I gladly tell them where her name and even point them to her instagram page.

Great black business great customer service great ambiance and location…read more Great prices and just overall great people Will forever be a customer Ty the massage guy hands are blessed Love him

This is my second time at this location in the last 12 months. I was fortunate to schedule the…read moresame massage therapist, Lina. Lina did a wonderful job. The place is very relaxing and the ambiance is wonderful.

I just went to this spa for the first time for a reflexology appointment. I was able to get right…read morein and I also received a face, and upper body massage. The spa was very clean and organized and I will definitely be returning in the future. This was the best reflexology treatment I've received in the Rochester area.