I purchased a new HVAC system for our home back in 2019. While their quote wasn't the lowest, what…read morethey offered compared to their competitors was clearly superior and the price difference wasn't even substantial. It was well worth the extra cost.
Since the installation, I've only had one issue (which was not their fault), and it was fully covered under the manufacturer's warranty with no out-of-pocket expenses.
After the first year, I signed up for their bi-annual maintenance plan, and I have zero complaints. In fact, I'd say I'm very pleased with their service. Every technician who's visited over the years has been professional, courteous, and knowledgeable.
After each inspection, they always send a detailed report via email, complete with photos of each task performed. At the end of every visit, the technician always takes time to say goodbye and they're always pleasant and respectful, which feels rare these days!
They're consistently on time, and the friendly lady in the office always calls the day before to confirm the appointment.
If I could give more than 5 stars, I absolutely would!