they were doing the service at my job so i called them to check out my new system installed at my home , great customer service lady took my info they were happy to come out that day and also accommodate my work time called 30 mins in advance showed up and was fixed in less than a hour , these are my guys for life ,ty ,recommended them to my sister and she got the same service read more

My 80 year old parents called them to come and repair their system. The tech came out and charged 250.00 and did NOTHING except tell them is couldn't be repaired. They were quoted 22,000 for a new system. I just happened to call while this was happening and they were in the process of filling out a credit application. I called my brother who lives close by to go and see what was happening. He sent them on their way after paying the 250.00 of course. He called another company ( D & W also in Covington) who simply added freon and it works perfectly. Be warned they will take advantage of older people if given the chance !!! not to mention the service manager and owner will not even return a call. read more

Super friendly and helpful and responded to my inquiry very quickly. They were out the very next day to check the HVAC system at my house. Very honest and will use them again in the future for any HVAC needs. read more

Very unprofessional of the technician Mike to have sped up motor which wasn't the problem but he denied even doing it I guess that's why it wasn't in your notes. but the situation would've been dismissed. inscrutabl unacceptable read more

Mike C., the technician was professional and knowledgeable. He suggested a switch to my unit to avoid flooding of my drywall. Peppers Heating is a great company with knowledgeable technicians. Became a customer when the unit inside broke down, then something happen outside, and now I opt for annual maintenance of the unit. Thank you Peppers! read more

I have been a long time customer of Peppers, always great customer service. Mike my technician is great and always communicates with me on his arrival time which is greatly appreciated. read more

Another great experience. We had an issue with our water line freezing during the most recent cold snap. Thomas offered a temporary fix until the following week when a more permanent solution was available. All works great. They are very responsive & helpful. read more

Let me preface this by saying that we didn't become a customer this time. I will tell you how accommodating and responsive they were to help me find the right place to get a solution to our problem. They responded promptly via Yelp messaging. They asked me to call and answered promptly. I gave them a lot of details and they explored if they were the right people to do the job. I really appreciate the honest and openness. We ended up having to book work with a roofer instead. read more

I had my annual preventive maintenance by Peppers Heating and Air. Thomas Huff was my service technician he was very nice and knowledgeable and knows exactly what he's doing. I strongly recommend Peppers. read more

Today we had a scheduled appointment to have a new WiFi thermostat installed at our house. Thomas was prompt, professional and courteous. He checked that everything was working properly and explained how to use it. Thanks for the great customer service. read more

Pepper Heating and Air replaced the control board of my HVAC system in December 2019. However, the control board recently burned out, and upon inspection by the contractor from my home warranty company, it was determined that the control board was the wrong type and improperly wired. Here is the diagnosis from the home warranty company's contractor: "We verified with a Bryant dealer, who confirmed that your control board model number is not in their system. They also confirmed with our technician that it is not compatible with your furnace. The current control board burned out and needs to be replaced for further diagnostic purposes. It is designed for ECM motors, whereas your system has a regular blower motor. It appears that whoever worked on your system bypassed the blower motor wiring and connected it directly to the power source, which caused it to run constantly." I reached out to Pepper Heating and Air to request technical information regarding the control board and its installation to defend their work. I hoped to obtain details such as the control board type, SKU code, and specifications to present to the home warranty company. I want to clarify that I never mentioned warranty coverage or requested a refund. However, in their response, the "Office of Pepper Heating and Air" threatened me, stating, "We don't owe you any warranty or refund. If my name is mentioned in any review or BBB complaint, you'll be hearing from my attorneys for slander." It's worth noting that my intention in contacting Pepper Heating and Air was solely to request information and give them the opportunity to defend themselves against the home warranty contractor's report. In their response, the Office of Pepper Heating and Air spent a considerable amount of words criticizing the home warranty company and its contractors, referring to the home warranty route as a "complete rip-off" and suggesting that contractors deny claims to make a profit. This leads me to question who is engaging in slanderous behavior. As the result for Pepper Heating and Air's response, I am taking the home warranty contractor's findings seriously and believe it warrants further investigation. Below is the response from the Office of Pepper Heating and Air in its entirety. THE OFFICE OF PEPPERS HEATING & AIR 11:59AM (3 hours ago) to me Our warranty runs one year on all parts during our service process. If anything and I mean anything is wrong in that one year , we will be happy to come back out and repair, replace the part, or make any adjustments to the system and honor the warranty for an additional year. It's been 5 years and we haven't heard a peep out of you or your system. You opted to go the Home warranty route which in this industry it is well known that its a complete rip off because they are going to deny all claims. We do not work with home warranty companies because of this. The companies that come out have to deny your claim so they can actually charge and make some money. We have been in business for over 45 years and have a 4.9 google rating. We know what we are doing and we do not appreciate getting accused of putting "the wrong board on" if it was bad it wouldn't have worked for 5 years let's get real. We don't owe you any warranty or money back. If my name gets mentioned in any review or BBB I promise you'll be hearing from my attorneys for slander. Once again it's been 5 years, that's 2019.......don't call me or worry me again about this board, you joined thousands of others here in Ga to learn the hard lesson of a home warranty company. Even if our board went out, guess what you'd have to buy another board because they are not under warranty for 5 years......one year only! I wish you the best of luck PEPPERS HEATING & AIR 4109 Robinson St NW Covington, GA 30014 770-483-1282 read more

A1 customer service, I highly recommend this company!My AC went out and i called this company after doing some research on yelp for HVAC companies. They were able to schedule me a next day appointment and their service fee is only $89 which in some cases can be applied to the cost of the work. They were very understanding and flexible with my appointment time due to the power outages and they were able to send my technician Michael out that afternoon. Michael was very thorough and able to identify the cause of my AC problem. He also gave me information on their HVAC maintenance program where they come out twice a year for routine maintenance and provide you with 10% you service. I signed up for the program and I will be in touch with them soon to schedule an extensive cleaning of my air duct system. read more

This company was recommended to us by our neighbors. Peppers came out to diagnose an A/C problem. We were actually getting a second opinion from Peppers before getting the issue fixed with a company we had had long-term. The price quoted by our long-term company was over $10,000, so a second opinion was in order. Peppers fixed the issue in short order, installing one small part and didn't even charge for that! The tech explained to us a lot about the system and what was needed and why. Of course we're changing our Heating and Air needs to Peppers. Thank you so much! So courteous and professional. read more

The best, I have used them for years. Not only are the technisons great but the office personnel are the best also.

Paid for a service call to confirm a diagnosis. Tech didn't reseat the exterior AC fuse properly after his diagnosis. We were in the house burning up and I walked outside and the fan is not spinning at all. I checked the box, pushed the fuse in place and the fan pops on. Scheduled a visit to get a proposal for replacement on Tuesday. I was told I would receive the proposal Tuesday evening or Wednesday morning. It is Thursday and I called earlier and was told I would receive it today. Well it is 10:53pm and I don't expect to receive a proposal. At this point, I will not consider them for present or future HVAC needs. There is no way this is a 5 star outfit. read more

We had Peppers out today to clean our ductwork and we're very happy! The technician they sent out was super nice and very careful about every aspect of the job. He was also very nice and professional! The price they gave us was $500 cheaper than the other quotes we got. We couldn't be happier with the job he did! We'd hire them again instantly. read more

Peppers came out to repair my home air conditioner unit. The tech was on time and professional. He diagnosed the issue as a bad board and corrected the issue in about an hour. I believe the price was around $600 for the total repair (labor and parts). Would use again. read more

Excellent and professional. Highly recommend!! He could have easily ripped us off because we are new home owners and don't know a lot. Not only didn't he rip us off, he changed all of our filters, helped put out new thermostat in and took the time to explain things. I will be using them again read more

Fast service to investigate and repair heater. Really appreciate the quick response and assistance between me and the tenant.

I totally love this place the customer service is awesome Mrs.Margaret and Christina are very sweet and easy to talk too. I feel like this company goes over and beyond with there service to accommodate there customers. Will not use another HVAC company EVERY.. read more

Came out and fixed our HVAC with courtesy and quickness! Explained everything to us down to the smallest detail. Left the area clean!

Stop! No need to look any further. Peppers Heating and Air saved the day! Within 5 hours of contacting them we had a brand new AC installed on the roof of our restaurant. We had been without AC for a week in the middle of summer, and had 4 other companies out to look at our situation. Each company had different ideas and solutions for us, all of which didn't seem to make sense or were way overpriced. I finally contacted Peppers and I'm so glad I did. Their quote for a new AC unit was reasonable and they were able to have it installed the same day. The installers were timely, professional and answered all of my questions and concerns. Most hvac companies are just out to make money, but Peppers Heating and Air are focused on solving your problems. I will be contacting them for all of my hvac needs. read more

Mr. Shaw identified our problem quickly. Then gave me a choice of a new thermostat to install. He doubled checked to make sure everything was working properly afterwards and explained the entire process to operate new unit. Very friendly and professional. read more

Got our ducts cleaned. Pleasure dealing with them. Super nice and professional. They worked us in the schedule earlier & the Yelp coupon was a nice little perk. Guys were nice & prompt & my heat no longer smells like a wet dog! read more

Excellent communication and response time. Installation team was extremely professional. Overall great experience start to finish.

Rodney came out to quote us a new air handler and heat pump (so all the HVAC equipment!), and was able to go over all options available during our half hour appointment. He explained that the brand they use, American Standard, is 100% Trane, but just with a different label on it (they're even manufactured in the same warehouses), so you can expect the best quality from these systems. And you cannot beat the price! We selected a 17 SEER 2-stage heat pump and variable speed air handler, which was $3000 less than the Trane competitor company, and $7000 less than the Carrier competitor's that is only 16 SEER! We booked our installation and they were out within less than a week to install. They were on time, called to let me know when they were on their way, and very courteous, efficient and helpful in explaining everything I had questions about. They ran into a small problem while installing but quickly took care of it (a part needed wasn't included on the quote), and because it was something they had missed during the quote process, we were not charged for the change in plans (which was an upgrade!). I would not hesitate to hire Peppers again. read more

I would recommend going with another company. I called peppers to come out because our AC was fluctuating. As soon as the tech got on site he looked at the unit and without plugging anything in said that we should replace our unit. After his diagnostic he said there's a leak I asked him to pinpoint a leak for me, he gave me a general location front of the coil in the attic. And said that he could put Freon in the unit and it should last a while till I decide to get a new unit. I asked him to take a picture of the scale before and after filling. No pictures of weight were provided. but proceeded to tell me that 3 pounds were added after he left And charged us over $500 the unit was still fluctuating. They sent out another tech and he said that there was a leak still. I told him not to put Freon in and he told me we should replace our unit He can schedule somebody to come out and give me an estimate which I refused. I was still contacted by somebody in their office trying to schedule somebody to come out to give me an estimate.I called a different company to come out they found that the leak was at the valve outside. replaced the valve and our unit is working perfectly. Please do your research before going any further. I tried resolving it with the last technician you guys sent out and all he could do for me was try to credit the $500 towards a new unit. The other company fixed my unit, no need for a new unit. I've already been burned out of $500, I don't want to be burned out of more time. You guys were quick to call me to get me on the schedule for a new unit, but I have yet to receive a phone call to resolve this. read more

Our a/c system went out, and I was not sure what was wrong nor which type of system we had! Luckily the awesome team at Peppers stepped in and fixed the problem when most other companies said they couldn't! Our tech Chris was awesome, professional, and was courteous enough to show and explain what the issue was. He was able to diagnose and repair our system in a day! Excellent job, and Peppers has gained a new customer!! Our family thanks you guys emphatically! read more

Just wanted to say that my husband and I are very happy with the work the Chris Roseberry did with repairing our AC and Heating unit. He was very, kind, efficient, and thorough. He even answered my silly questions that I asked while he was working. He did fantastic job!..I will definitely recommend Peppers Heating and Air to my subdivision committee members at our next HOA meeting for anyone that need AC and Heating repairs... read more

It was a pleasure doing business with Peppers. I called them about a lack of cool air from my HVAC and they had a tech out there the same day. He determined it was a leaking coil and put in the order for a replacement. The team came out the next day and installed the coil. They also performed some maintenance work on the unit and blew our the drain lines. All in all they are a very professional operation who is able to service next day even at the height of the hot season (your mileage may vary but confident not by much). read more

Last weekend, I reached out to Peppers Heating & Air for a quote as our downstairs A/C unit has been making a horrible noise. The same day I contacted the company, they got back to me with a quote. With a baby on the way, we needed quick service, and this company truly delivered! Our technician, Michael, was great. He was immediately able to diagnose our issue, and he was able to fix it the same day. The cost was reasonable, the customer service was great, and the turnaround was exceptional! Thank you for taking care of us so quickly! read more

My ac/heat was flooded due to another HVAC company fault. This killed my system. Peppers came out and went overboard trying to get me some heat in January. They went above and beyond the call of duty to get me comfortable. Would highly recommend them for HVAC services. read more

We had a great experience with Peppers Heating & Air Conditioning. Our A/C unit completely stopped working on Sunday afternoon. I called Peppers Monday morning and they sent Chad Phillips out to help us. He was expected between 1 and 5 pm but actually arrived around 11:45. He went straight to work and had our unit up and running by 1:15. He was professional and courteous and explained well what the issue was. Pricing was fair and reasonable. Would definitely use Peppers again. read more

When my AC unit stopped working recently, I was desperate for some help. I honestly went with the first company that could get me on their schedule, and I was blown away by Peppers! They were courteous on the phone and got me scheduled as soon as possible. The technician was punctual, polite, professional, extremely knowledgeable, and thorough. Great service, very fair prices, and unbelievable value! I'm extremely grateful I took a chance on them, and I will absolutely be calling them again if I ever need AC repairs in the future! read more

I would hire them again. They arrived when they promised, worked diligently to find problem and to fix the problem efficiently as well as cost effectively for me and, charged a fair cost. Thomas was good and explained what he found and what he was doing. read more

Very professional company. I have called them out two years in a row for two different systems, and each time I get excellent service. The prices are fair and the technicians are honest. I was nervous about calling someone other than a family friend, but I made the right choice. Before they came I thought my system needed Freon. The tech was able to diagnosis the problem and gave us some tips to avoid future problems. Also, the receptionist is very nice and knowledgeable. read more

My family has used Peppers for years. They NEVER fail to provide excellent service! I'm so thankful for them and look forward to many more years of service from them! read more

The best experience we could hope for in a heating and air company. Was told from a company that was "reliable", after looking at our units for about 10 minutes, that our inside and outside units needed replacing and would cost $6500. Decided to get a second opinion. After reading reviews on other sites, Peppers stood out as one that got all five stars and glowing reviews. I called them and the very next day they had someone out at the house. He spent nearly 4 hours actually trying to determine what the problem was instead of just saying replace it. $300 later and the house has never heated this good. Everyone we spoke with and dealt with at the company were respectful, knowledgeable, and friendly. Don't waste your time with other heating and air companies just because they are on the radio, call Peppers first. Highly recommend. read more

The office staff and tech were professional and followed up before the appointment. I found Peppers Hearing and AirMost affordable in the area! read more

Be aware!! Unskilled!!! We called this company because our heat pump was not working properly. The technician came, replaced a few old wires and left. He also did an inspection without checking any electrical components. The pump quit again a few hours later. It was shortly after closing time on a Friday. They refused to come back and check it, leaving us with 2 small children, no heat in 30F weather. We had to spend the night in a hotel. The next day they took 3 more hours to come over and check it. By then we already had an idea of what was wrong (Defrost circuit board). The technician kept insisting on the fan motor ($450). We got another technician who checked the electrical components and thermostat and found several misconnections and parts (installed by Peppers, years ago). With only $160, our system was fixed!!! Peppers owners do not speak to customers, they only communicate via a receptionist!!! Incredibly incompetent, unprofessional, and uncaring. I believe ownership has changed!! read more