This has been one of the worst experiences ever !! I coach a softball team and placed a $700.00 order over a month and a half ago, with the promise of having my jerseys completed and to me within 5-7 business days.
The jerseys were not completed as promised. I waited and waited. Our league had a jersey party for teams to show off their new uniforms and have photos taken for local magazines. THIS WAS A MONTH AFTER MY ORDER WAS PLACED. My shirts were not shipped. So I (I had to call THEM) called inquiring about my team's jerseys. I was told by the owner that they were NOT ready, but would be by that following Saturday, and that he would drive them down. I agreed.
Saturday morning he calls me and tells me that they are still not finished (blaming it on UPS and delay in vinyl). I had to inform my team that we would not be able to show our Spring Jerseys and we reverted to wearing our team T SHIRTS, while everyone else was proudly showing off their uniforms..we were unable to.
I was told on the phone that my order would be shipped on Wednesday. So, Wednesday morning I called the shop. I was told that my jerseys were NOT completed. The owner had NOT been in contact with the shop, and they did not even have the artwork !!!! My season starts SUNDAY !! So, my level of frustration was highly elevated. I contacted the owner, who then became belligerent with me and was blaming everyone else, when I was told by him that he PERSONALLY was going to handle this issue. I had to remind him that I was the consumer. I was rational, but frustrated. He quickly becomes defensive and accusing his employees of lying.
I have been told (fingers crossed) that they will work on my shirts today (nearly 2 months later) and TRY to have them to me by gameday !!!!!!!!!!!!!!!! I even offered to take a personal vacation day to drive to Kentucky from Atlanta, Georgia to get my shirts.. Because...NOW GET THIS.. He did not know if he could ship bu UPS overnight because of the snow... (PLEASE LOOK AT THE WEATHER MAP... No Snow in the area)...
I am concerned that I will get some half done, rushed, and badly constructed team jerseys because of the following: 1) The owner is upset that I have became frustrated due to his continued deception. 2) They are now rushing to finish a job that should have been done weeks ago 3) Now, they cannot do the sublimation, that was promised, due to some reason.. which I am sure because it takes longer.
I have not been offered any type of refund whatsoever from the owner. I am sure based on his business practices, that I will NOT even be offered any type of discount.
This company is irresponsible, inconsiderate, and over promises and under delivers... I suggest that you look elsewhere for professionalism and efficiency. read more
