The UPS Store location on ScottsvilleRoad provides, hands down, the most exceptional customer…read moreservice anywhere. Whoever the manager is at this store has the perfect business outlook - hire more staff than is minimally needed, train them extensively in the product/service, and coach them to being amazing representatives. I've never had to wait in line more than a couple minutes, am ALWAYS greeted with a smile and - here's the element most missed anywhere else - am treated with respect, given a "please" and a "thank you". I will go out of my way and spend more to mail something via here than anywhere else. They are worth it! Thank you for remembering your purpose, and God Bless you as well.

The absolute BEST customer service! Everyone is always so kind, helpful and very efficient.read more

This is my go to store for all things shipping, especially Amazon packages. I wouldn't go anywhere…read moreelse. Staff could be a little friendlier but it must be tough when a rush of people come in at the same time.

"Packaging Service" at this store is a total ripoff. I know what I'm talking about because I owned…read morea UPS Store franchise in Missouri for 10 years. Counter person charged me $11.18 for a "Laptop box" which was actually just a normal weight 17x17x8" box. (I was shipping a vinyl hanging bag with clothing). I was charged $2.85 for "pack materials" (108" of box tape) and $2.57 for "pack service" (he unfolded and taped the box; I put the bag in the box). I questioned the materials and service charges and the response was to basically ignore me. Next time, I will drive the extra few miles to the Scottsville Rd. location. Pretty easy to understand why its rating is so much higher than Campbell Ln! Based on the response from the business, I am even more confident in my rating of one star. Either the one responding didn't even bother to read my review or he/she is okay with charging for products/services never rendered so overhead can be covered. What an absolute moron!

Tried to return something from Amazon and 1 person working Rest of people standing around and…read morepulling her away while a line is out door ! One plus the girl did it all will a smile! Good job!

What started out on a low note, ended on a high note…read more I placed an online order for one simple print, but had to call in with additional instructions because their was no place on the form to put them. When my project was ready, I went to pick it up and it took someone almost 15 minutes to find it because it was sitting by the laminator. Unfortunately, the person that printed my project didn't check to make sure the trim lines were lined up because it was a double-sided print. So, I had them redo it until it was correct. I will never accept a print job for myself or a client if it's not perfect. Apparently the employee that was working on it was still new in her position and had trouble managing her time working on my project and helping customers. After another print of my project, I asked to borrow a ruler and cutter to cut it down to size and make sure it was printed right. It was still off. While waiting for her to come back and help me, she proceeded to talk over me and take another customer waiting to pick up an order. I wasn't happy that she took someone else while working with me and never asked if she could help the customer so she would have more time to work on my project. I've worked in customer service for years, so you don't leave your current customer to help another unless you clearly communicate it with them. I was getting frustrated with the lack of communication from her and she didn't seem to know what to do with my project. Eventually she told me that there was another employee that could work on my project (it was one simple double-sided bookmark!), but in another hour! By this point, I was really starting to become even more frustrated because it was already going on an hour since I was there and I didn't have the time to wait another hour form the employee to get to my project. She didn't even bother to ask if I wanted to wait, come back, have them call me or come back the next day to pick it up. If she would have said she was having a difficult time getting the artwork to line up and there was someone else that could do it at a later time and have it ready for me to pick up, I wouldn't have been so frustrated. It was the lack of communication that I didn't appreciate. I asked to speak the the manager and voiced my concerns to her. Donna explained that they were very busy and short staffed, not my problem, but understood my frustration with the lack of communication from Quinn (the employee). Donna apologized and said there was another employee that could work on it for me when he clocked back in. I didn't know what to say at that point because I wasn't sure if I wanted them to even print it. FINALLY, Quinn fessed up to her mistake and lack of communication and apologized. I thanked both of them for apologizing and I also apologized for my frustration. The conversation ended on a positive note even though I still didn't have a printed and laminated bookmark (just one). The next day, Josh called to say my bookmark was ready. I was surprised by his call because I didn't expect them to work on my project without my knowledge. Anyhow, I went to pick it up and it wasn't quite right because the bookmark had trim lines for cutting. So, Josh went ahead and said he's reprint it. I told him to bring it to me so I could cut it (they were going to charge me for every cut making the entire project cost $15 for a 2x6 laminated bookmark), but he insisted he would cut it for me at no charge. Then he laminated and gave it to me. It was finally done and I was happy with it. I wasn't charged for the runaround the day before, but I thanked Josh for his great work and I appreciate Donna (the manager) for making things right with a customer.

So I had an unbelievably bad experience with FedEx in general, and this FedEx location. I was…read moreunable to print a simple label online for a package to be shipped to me. I ended-up having to go into the Campbell Lane store and print the label, pay for it and then email to the person who I needed to send me my package. You would not think this was some kind of difficult thing to accomplish, but it was incredibly difficult. After trying numerous times online to get help, I finally went to the Campbell Lane location, where I was presented with snotty attitudes from the men at this location and condescending attitudes regarding my issues with trying to take care of this label from home before driving to their location. Locally they literally won't answer their phone! So I called customer support who basically gave me the runaround and put me on hold numerous times while they said they were unable to reach the location either after trying six times! What is wrong with this company? If you can't get any customer support or any help online or over the phone and then it's worse in person what is a client supposed to do? I literally couldn't get anywhere! Called main support number numerous times and they couldn't help me. Campbell Lane either did not answer or put me on hold when I did get through one time but then transferred me to some 800 customer support who couldn't help... but mostly just didn't answer the phone anymore after the one time getting through and getting transferred to someplace that didn't know how to help! Worst service I've seen in any business in a long time! Incredibly pathetic since it was all about just purchasing and emailing a label! What the hell is going on with this place? The local FedEx ship center won't help you...The customer support number won't help you... all I got was the runaround from the location as well as online and over the phone! The online service when you have a problem is a joke! Like many systems that use chat, they ask you for tracking numbers when you're not calling or emailing or chatting about a tracking number... Totally something else but you can't get anywhere. I think I will use the post office because this experience was so upsetting and annoying that it would be laughable if it wasn't for the incredible ineptness of this company's customer service and this particular location. A horrible and bizarre experience that would take so much more to explain the details of what occurred with this miserable company. They just wanna make money off you without assisting you in any way.

Came in today to ship some returns. I'm having to return them because FedEx damaged them during…read moreshipping to me. I was told FedEx can't ship them back to the seller because "they have standards" saying the boxes were too damaged to ship. I attached the picture of the "too damaged to ship" box for reference. The lady was a five letter word about it too. HILARIOUSSSSS that they "have standards" for customers but not for employees.

I had high hopes for Gerald's Printing, but the service fell short. Communication was slow, and…read moreseveral details I had provided were overlooked. The final prints were low quality, with noticeable errors that should have been caught before delivery. When I raised my concerns, the response was unhelpful. I'm writing this review in hopes they take customer feedback seriously and improve their standards.

Ordered a pair of carhart pants 30-32, from Gerald printing through my employer. The same size as…read moreall of my pants. Could not even button them they were so small. Contacted Gerald printing and they said they could not exchange them unless they are defective. I'd say incorrect sizing is a defect. They state 100% satisfaction guaranteed but apparently not. $50 pants going to goodwill I guess. I'm not one to post reviews on businesses but I feel that people should be aware that the %100 guarantee they claim is a scam.