Complaint Against TK Auto Service -- Unlicensed and Fraudulent Repair Practices
Summary:
I am filing a complaint against TK Auto Service in Beaumont, CA, operated by Tuan Khong. The business appears to be operating without a valid license and has engaged in deceptive repair practices.
Details:
I was quoted between $2,400-$2,600 for a repair.in which he then tried to collect an additional $900 in "taxes" that were never itemized. We ne ver go an invoice despite additional attenpts to ask him for one.
The brake work was performed incorrectly. They are still squealing and he told us we had to brake them in which is a standard lie most mechanics use.
The air conditioning system was not repaired; only freon was added despite being charged for a full fix.
After returning the vehicle for the incorrect brake job, we get our car back and I found a huge black coolant line had been sawed off, at the end upon overheating and possible damaging my car further, After speaking with two other certified Mercedes mechanics, they both confirmed the pipe appeared to be deliberately damaged. We could have died! it is being inspected by cherry valley automotive and then I will take it over to loma linda, to an actual Mercedes mechanic and get it further inspected.
Tuan Khong charged an additional $350 to replace the pipe and refused to provide invoices or receipts, even after multiple requests. I have text photos and bank charges printed out should you need them.
I have reason to believe the business is operating without proper ASE certification or BAR registration.
Requested Action:
I request an investigation into this business for unlicensed operation, fraudulent billing, and intentional vehicle damage. I also seek assistance in recovering the overcharged amount and compensation for the resulting repairs.
UPDATE:: cherry valley automotive said that all the monitors have cleared as if hes hiding something.. and there is a sudden leak of oil on my car. I bet he is trying to sabotage my engine by creating a leak since the first sabotage didnt work. There is absolutely nothing wrong with my thermostat like tuan claimed there was.. He had a good mechanic working fir him named Mike I guess he picked a fight with him and kept his tools and had the sheriff escort mike out. This guy is the biggest scam artist ever!!!! read more