Come on man Avoid on Black Friday on any year it's not worth it at all, not so much to say to the point where I'm just typing to fill the character limit read more

TJ Maxx - Department Stores Near Me - Northborough, Massachusetts

I bought two beautiful side bags. Excellent prices! I've seen this style online for a very expensive price so I'm feeling great right now! There were plenty of workers on the floor in case I needed help which I did. I was in the shoe section and there was a pair of shoes that had one of two different sizes. Unfortunately, they couldn't find a pair with the right size. So I only scored on the bags. read more

Just got my new Pure Enrichment /pure spa deluxe diffuser from TJMaxx and loving it. This store never disappoints me on finding thing I want and in a reasonable price. Would love it more if things are in a better sorted status to allow easier shopping and better shopping experience. Looking forward the next time go shopping. read more

Traumatizing experience for my child and me by an associate. An associate by the name of Jojo was putting returns back and parked her carriage in front of end cap I shopping at. She saw I was shopping there and made no effort to move it out of the way. As I shopped over the carriage my young preschool age child stood on the bottom of the carriage to reach the rack we we're shopping. She came over put her hand on his right shoulder, bent over and said "you are a naughty boy" in shock I turned to her and said "what did you just say to my son?" She firmly repeated "your son is naughty". I explained to her how unprofessional it was for an associate to call or label a customer anything. She then proceed to call him UNEDUCATED and SPOILED as if she knew us at all? I spoke with management and they pulled her aside but minutes later she back on the floor doing returns-i am appalled! read more

This place is the best great customer service. Vic Bledsoe the cashier was so kind and went above and beyond to help me. He even got me to sign up for a credit card and told me the awesome benefits. He is also super cute. I work at corporate and I have not met someone as nice or as helpful as Vic this is by far the best TJ Maxx and the best TJX owned store in the world. Forget jokes like Homegoods and Marshall's TJ Maxx is where you want to shop friendly staff best selection and they actually follow policy unlike those jokes at the westborough Home Goods. This TJs has the best management and associate team out of any other TJX Company hands down. They treat you with kindness and integrity and they follow policy and let my mom use my discount card. If you want stuff for home and great clothes with amazing customer service the Northborough TJ Maxx is the way to go read more

TJ Maxx - Department Stores Near Me - Northborough, Massachusetts

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I have always enjoyed shopping at both TJMaxx in Northborough and Marshalls in Westborough, until February of this past year. Not enough cashiers working, making the wait time on line ridiculous, especially in TJMaxx in Northborough. There are many employees who are around by the registers, but not ringing up. When I had shopped at the TJMaxx in Glendale Mall in Worcester, it's very busy, yet the line moves quickly because there are a lot of cashiers. And, your new policy of asking for ID (license) to write a customer's name on the store credit is totally absurd!! Jackie S. read more

The staff at this location is, for the most part, not friendly or helpful. When the store isn't super-busy, they will let you stand in line for long periods. The people at the registers ring people up, finish the sale, and then walk away. When I was in there the other day I was the first person in line for 7 minutes. And there were lights on at 4 registers, though when I first arrived, only 2 were staffed. When one of the sales finally ended, I thought I'd be called, but the register guy just walked off. At one point, a woman who had been stocking the impulse buys at the register, and had several times reached in front of me without saying a word, didn't call the next person in line, but offered service to the people behind me. I got angry and left my full cart there and walked out. And 2 years ago, I had a disappointing experience with the store manager over a suitcase I had bought the previous week and used once, and was deffective. It was a samsonite, and cost about $120. But in the one time I used it, it had gotten stained by baggage claim. What was disappointing is not just how he gave me a hard time over returning it, but how he said the stain would make it hard to resell. I did ask why he would resell a defective piece of merchandise. read more

Nice TJ Maxx - spacious, well lit, well stocked. Picked over and messy, its a fresh newer TJ Maxx with its usual great finds and bargains. I wouldnt go over on a weekend though - the parking can get crazy and people too! But on a quite pre-storm afternoon before kids are out of school - worth the trip! read more

Absolutely no way for some one physically impaired (crutches or canes or any issue with movement) to shop. There are no scooters or ride on potions available. Very disappointing read more

Amazing customer service Vic the cashier is the nicest cashier you could ever meet very personable and would go above and beyond to help you. he made this the best TJ Maxx in new england thats for sure read more

BEST customer service! I was doing some Christmas shopping one day and sadly had to exit the line to get my daughter from school (yes the line was long but tis the season). There were a few unique items that there were no more of so I wanted to come back as soon as possible to grab them, but... Had my daughter. So I brought reusable bags and loaded the toys in without my daughter noticing in the cart. I handed the cashier a no to asking her to bring everything in discreetly if she could. A very helpful woman standing close by scooped up the bags, grabbed my cash, and brought them over to the jewelry counter while my daughter and I purchased items for family at the register. Both cashiers were Swift discrete and so helpful!! Super grateful for their help. My daughter's Christmas will be extra special thanks to their help. read more

Horrible customer service . Would not let me return a pair of pants for a different size because they had no tag even though they had the same ones there ! Also I got charged twice for a pair of shoes . read more

Good luck getting someone to wait on you in jewelry- person does not even look around to see who is waiting. Second time waiting at jewelry . First time gave up read more

This is one of a nicer, well kept and larger variety of the TJ Maxx's that I have been too. That also could be because the plaza is brand new, but it's still nicely kept up with. The reason I am giving it two stars is the customer service in the dressing room. My boyfriend was really excited he found some shirts that he thought would look really nice on him so we headed over to the dressing rooms. Initially there wasn't anyone around to give us a number or tell us where to go, so he just headed to the ONE dressing room that they had for the men and I followed along just waiting outside the door before we were yelled at AND scolded by this older lady from across the whole dressing room that men and woman can't mix and we needed a number. So we obviously walked over to her and she proceeded to tell us that "I'm only one person, I can't be doing 10 things at once" I understand that I couldn't stand over there and I quickly walked out and waited outside for him, but I just honestly wanted to see what the shirts looked like on him. While I was outside waiting another gentlemen walked up and she was busy elsewhere in the womans dressing room once she caught his attention she yelled "what are you looking around for? do you have a number?" I just can't believe how no one else has complained about this lady before, not even on the site but in the store! I was so insulted and I do not feel like we should have been treated that way at all, we immediately left afterwards. If you do shop here, I hope you catch it on her day off. Beware. read more

I am very frequent customer at the TJMAXX stores and spend thousands throughout the year for my family and all international visitors to our home and work. Agree that the previous store was better and have not fallen completely in love with this store in my neighborhood. However, it is convenient and up until Thursday, February 20, between at around 7pm I was their customer. I went into the store to buy a comfortable pair of shoes for my brother's funeral. These articles were already reduced three times (yellow ticket) on top of the red ticket at other stores but were not my size. At the Northborough stores these articles had only one yellow ticket on top of the red. I requested that the Asian cashier double check the price because logic told me that the price should have been lower. She immediately told me that the price was the price, I nicely insisted to double check and she came back with the same answer and adding that "different stores, different companies" which I made the observation to her that it was not correct. This cashier got to the point of telling me that if I did not agree that I could go shopping someplace else. As a customer and professional, I am called to be assertive but this woman was combative, aggressive, unpleasant, non-stop talking and ensuring that she had the first and that last word. I kept looking at the woman that appeared to be the manager or one in charge. She remained in her place, did not say a word, did not attempt to take over the transaction, de escalate the situation, did not address the cashier behavior, or try to make it more pleasant for me as the customer. My experience at TJMAXX always was that the customer was the customer and treated with respect. Being an HR professional, I cannot believe this experience. This manager and cashier need training representing your business. TJMAXX Northborough, sorry, you will not see my business or any of my visitors or friends that I can talk to and could have referred to shop in the neighborhood. read more