We choose the Tivoli hotel because it had great reviews and was dog friendly, or so we thought). I would say that just tolerant of pets. We had two rooms at the hotel. One suite and one double room on the 9th floor. Let me start by saying what was pleasant about the hotel. The staff was friendly and helpful throughout the hotel. They recently renovated Sky Bar which is nice and the decor is welcoming and comfortable. The lobby and hallways are clean. The quality of furniture was great for the volume of traffic the hotel receives. The breakfast was more than expected. The layout allowed for minimal traffic jams, the variety was extensive and the staff did a wonderful job keeping it clean and well stocked, kudos to the breakfast staff! If you are reading this be sure to add breakfast to your hotel room reservation! The hotel was easy to find and had a very tight parking garage below ground. The bed was comfortable. Now, let me tell you why we will not return. (NOTE: we did not inform management about these problems since they seen the be chronic problems that have not been addressed or are the result of lazy management with low expectations. Unfortunately, my expectations are very high.) The sink in 901 and 919 drained slowly. The window motor didn't work in 901, but you could manually push and pull the window closed. 919 - Suite Every piece of art in the room was crooked. The piece upon entry had all kinds of something dripping down the glass. Just disgusting! The motor on the window in the bedroom was not working. The chain was also disconnected, I guess so we could move it manually? The hair dryer was filled with so much lint that it didn't blow much air. It just made noise. We cleaned that ourselves. See photo. The pool was as cold as the Atlantic Ocean. The hot tub was the same ice cold temperature, it just had bubbles! The towels for the pool are at the front desk. You need to sign your life away just to get one. The towels are very nice, but this is a major inconvenience. The hotel should either put a pool attendant to watch and supply towels, or change to a basic bath towel and place them poolside. No one will notice the difference. I'm just disappointed that after paying so much to stay at the hotel, we have to sign for towels. That just takes away from the luxury experience. It's just not worth effort just to have nicer towels. The breakfast area was just too hot both morning of our stay. The hotel charges for dogs. That is not friendly, it's just pet tolerant. Trust me, my kids make more of a mess than my dogs! There was no grass for several blocks, just overgrown weeds. The front desk couldn't even point us in the direction of a manicured green space. There was no pet amenity, no water bowls, nothing. Just payment at check-in. It's VERY disappointing. They should look to other hotels for positive examples of being pet friendly. They could start by looking at the amenity and policies at Castelo de Palmela. BE WARNED, this is a pet tolerant hotel only so be prepared to pay extra and bring everything your pet may need for their visit. The lighted mirror in the bathroom was broken and the switch was replaced with foil tape. At Sky Bar, we ordered tacos from the shareable menu. We received one taco. I guess we were supposed to share the thee shrimp on the taco? When we complained that we had one taco for 14€ from the SHAREABLE MENU, they added a second taco. Our overall experience at Tivoli was underwhelming. We were not impressed with any part of our stay except breakfast. The hotel was sufficient for visiting the city and having a comfortable bed to sleep in. For our next visit to Lisboa, we will find alternate pet friendly accommodations as Tivoli was not worth the expense or frustration. Normally when something is wrong, people usually overlook it. But at Tivoli, everything was out of its place, things just didn't work, and no one seemed to care. After staying at Tivoli it seems that they are plagued with chronic ongoing issues, a clear sign of bad management. read more

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Perfect place, centrally located, right next to the train station, and shopping. The rooms were very comfortable and spacious, great views. read more

Tivoli Hotel - Hotels Near Me - Lisbon, 11

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The Tivoli Hotel is very close to the airport if convenient is what you are looking for. The Orienté Train station is right outside of the hotel as is a huge mall complex. I thought my room was very ample in size for rooms in Europe. The staff is also very friendly and helpful. The restaurant on site is very good and there is a rooftop bar for views of the city that are superb. In the morning , there is a great , huge breakfast served.. but it gets crowded and if you want cooked to order eggs / omelets / pancakes , you may have to wait a few, ( be kind and have a euro or two to tip the chef , she's super sweet and works hard!). The gym is next door and has Turkish baths; I highly recommend. I also liked the fact that there were many plug ins in convenient places in the room and also that the shower , despite having that typical Euro half wall thing, kept the water in. All in all, I liked the hotel. I think it's a standard thing in Europe for hotels to take control of the ac , as my room would not cool down! I had to call twice and beg practically and I am generally a cold person. When you leave the room, it goes off as you have to take the key card , keep that in mind and if traveling alone , get two cards and leave one in the main switch so your ac stays on! Trust me! Convenient hotel near lots of great restaurants..& in 10 minutes you are at the soccer stadium; oceanarium ; and marina parque. OR take a trame and go see more of historical Lisbon! Boas Viagens! read more

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I would give this hotel four stars if the A/C worked. It needs a better A/C system. I woke up at 2:00 am in a sweat box! My room was so hot, so I didn't get a good night sleep. The hotel is near the train system which is excellent, and it's right across from a mall. The breakfast in the morning is also good, but it's not good enough when the rooms are like saunas. read more

Tivoli Hotel - My view - Hotels Near Me - Lisbon, 11

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Nice hotel in great location. Walking distance metro and mall. Walking distance from waterfront also. I would stay here again, if I come back to Lisbon. If I do come back to Portugal, I would also go to Porto. Friendly service and breakfast was great here. Price was also excellent. read more

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Excellent five star hotel in the business district. Literally next door to the Oriente train station and five minutes from the Altice arena where we were attending a concert, it was particularly convenient for us. However, after a few days, travelling in and out of the city for restaurants and sightseeing on two metro trains each way for six stops each, the 45 minute trip started to wear. No issue with the hotel. We had a nice room with a view of the river, the bed was comfortable and the staff were pleasant and efficient as one would expect from a hotel of this standard. If Oriente is your preferred location, then the Tivoli is a great choice but if your interests lie in the city centre then this is not well positioned. Very good hotel though. read more

I was impressed. Not only did the front desk upgrade us because it was my Misters birthday but we actually didn't even mention it to them, they automatically checked and did it on their own. The room was super clean and was very nicely decorated. I couldn't get this price at a Hampton Inn or a Marriott and this place was way nicer. On our last night in Lisboa, we gave our Airbnb's a rest and wanted something close to the airport with an easy commute for our 5am flight. It has a very trendy rooftop bar that is a bit pricey but not if you're going for a beer. The view is incomparable and the vicinity to the airport makes it a great choice for commuters going to and from the airport. They called a cab for us at 3am and it was there in literally two minutes. There's an indoor pool and a steakhouse as well if you don't feel like venturing out. The staff was extremely nice during check in and made it a breeze to get checked in and settled. I gladly recommend this place for those looking to stay in the newer area of Lisboa. read more

I love this hotel! Everything is very sleek and clean. The staff is very helpful every time I'm here. The location is good because it is right next to the "orient" train station that can get you practically anywhere. It's very close to the airport, and it's across the street from the waterfront. It is not in Lisbon though... It doesn't take very much effort to get there. I think next time I would choose a better location, but as far as the room goes, this is a lovely place. read more

Tivoli Hotel - Hotels Near Me - Lisbon, 11

Super unimpressed. The room was clean, but what an insane hot box. I heard others complaining about the AC not working in theirs, so it's an overall hotel issue that needs to be addressed. The WiFi wouldn't connect in my room, nor the gym, nor the lobby/breakfast area. My fridge was also broken. Didn't cool down whatsoever so all my food spoiled. I informed the hotel staff of this and all they did was apologize and said they'd get it fixed. Doesn't help all the money gone to waste. The elevator system is a huge joke. One of the three were broken and it created chaos. It shouldn't take a person 26 minutes to get from floor 9 to 0. The gym was super basic. Had a smith machine with hardly any weights, dumbbells, and then a single bike, elliptical, and treadmill. If you want a work out in, go during nonbusy or don't expect to get any equipment. Breakfast in the morning earns all my stars. Nice selection and kept stocked. Staff was very nice. read more

Of the things I don't understand about Europe, one of the more tangible is why showers are built without an exterior wall, (flush) door, or curtain, flooding the bathroom, as here. Helpful staff. read more

This is supposed to be a 4-star hotel but I think this would be comparable to Courtyard Marriott. The staffs are friendly but the hotel is below par. I am not sure if this is Portugal thing or not, but the hotel charge you 1.25 euro for coffee in the room if you use it. It doesn't say but the list price stated it. It is not much but I am just pointing out what you might not expect. Wifi is terrible in the room. I am clocking to be less than 600 Kbps download. This is just barely passing dial up these days. I asked the front desk and they told me that they will get a technician to fix it and more than 24 hours later, still very slow. I am for a conference and the conference room wifi with some people complaining that they can't log on. Joining the hotel club gives you free internet access otherwise it would be $15 per day. Will you pay $15 euro for less than 600 Kbps? Breakfast is good but the service is slow from my observation. My table of 4 people's plates and cups were piling up and no cleaner in sight. Hopefully they will improve otherwise it is at a nice convenient location. read more