This has been a miserable experience since check in. I strongly recommend anyone thinking of staying here to try somewhere else. We arrived at 12:30pm and were told that our room wasn't ready and wouldn't be ready until 2pm. We saw numerous people come in and were allowed to go to their rooms, but we were constantly told to wait until 2pm.
Talking to others also stuck in the lobby, it became apparent that those who had booked through promotions/sales (aka, paid a cheaper price) were being made to wait until 2pm, and those who paid the full price were checked in immediately. Pretty much, we were being told we were 2nd class because we booked through a sale.
It was incredibly infuriating to have these snobby women at the check in counter look down their nose at us and constantly say we couldn't check in until 2pm. We sat in the lobby with the other 2nd class customers for 1.5 hours, waiting until a room was "ready".
As a frequent traveler, I find this rude behavior absolutely unacceptable. If the room is ready, what purpose is there in making people wait in the lobby for hours? read more