Great service. Superb attitude toward clients.. Leesy Palmer does what she says she's going to do…read moreon or before she says it will happen. Absolute pro. She was aware I was trying to get a title done prior to my son's arrival for the holidays. She went the extra mile to make sure that happened. I highly recommend Classic Auto Title. They are truly "Best in Class".

My brother had bought a car in California and moved to Texas. Although he got the car registered,…read morehe never transferred his title to a Texas title. I talked to a police officer, friend of mine, and he recommended Classic Auto Title. Leesy Palmer worked with us exclusively and gathered all the required paperwork needed. When I went to the tax office to take care of the processing, everything went as smoothly as it possibly could have. Miss Palmer was very attentive, concise, and answered all of our questions completely. I highly recommend this service, and I am very happy that I was referred to this business.

Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

As a first-time buyer, I was excited to purchase a vehicle, but the experience was extremely…read moredisappointing! I was told I would receive the vehicle the next day, but delivery took a full week. The timeline changed several times, communication was inconsistent, and it was difficult to plan around my full-time work schedule. Throughout the week, I was told the delay was due to a parking sensor calibration. They only provided a loaner after the second day of waiting. During delivery, I noticed the passenger-side windshield wiper was missing. Two employees attempted to replace both wipers in the parking lot but were unable to complete the installation, and I left with the new wiper blades still in the back seat. Four days after taking delivery, I noticed a crack in the windshield near the driver's-side wiper. I contacted Steve Nafaa, General Sales Manager, who told me he believed it was caused by a rock before ever seeing the crack in person. Since he wasn't present during delivery or when the wipers were being replaced, I felt my concerns were dismissed instead of being fully reviewed. I later brought the vehicle back in and was told by Zach, the same salesperson who had attempted to install the wiper blades during delivery, that he did not believe the crack was related to the attempted installation. The handling of my concerns did not reflect the level of service I expected from a dealership that advertises itself as a top pre-owned dealer in DFW.

Riccio is the salesman to work with, he worked wonders for me and my family. The whole time was…read morevery pleasant only dealing with him thru the entire process. I will definitely be coming back to this dealership when I'm ready for a third row vehicle!

Alec is my and he is amazing. He does a great job to make sure that all needs met. Make…read moresuggestions helps with advice. He is very appreciated. I particularly enjoy his pleasant, professional, respectful demeanor. Thank you for having such a excellent person on your team.

Overall, my buying experience with AutoNation Honda Lewisville was top tier and the best one I've…read morehad with any automotive entity. If you're a young woman looking to make a decision about your next vehicle, you'll be well taken care of by Michael (Service Advisor), Sal (Sales), Hannah (Finance) and their team. I felt safe, listened to and cared for. More details: My dash lit up the morning after a long Labor Day weekend when I was trying to head to work. I had my car towed in and my service advisor Michael was quick to get me taken care of and I was offered a loaner immediately. This allowed me to return to work, which already made the experience of having to wait to hear what was going on with my car much less stressful. Michael was very patient and answered all my questions once I received the estimate and list of repairs. When I asked if I could get an appraisal done on my car before agreeing to repairs, he immediately got that taken care of for me. Sal Nanji on the sales team gave me a call and was very sincere about wanting to help me through this stressful situation and get me in a car I loved for a good price. I came into the dealership after work and Sal was incredibly patient, fun to work with, and sincere about wanting me to feel confident and happy with my buying decision. Sal advocated for me and his manager was very reasonable and patient when discussing rates. Once we reached an agreement, the CFS Manager Hannah was incredibly knowledgeable, patient and detailed in her explanations of extended warranties and additional protections for my new car. She worked with me to get where I felt happy with my coverage decisions and was a pleasure to talk to. I felt like she was looking out for my best interest and was happy to answer all of my questions. Despite it being a late night for them already, Sal helped me move my possessions from my old car into my new car. Thank you AutoNation Honda Lewisville!

I purchased a 2026 Honda Odyssey from this location. My paperwork was correct, but then the finance…read moremanager changed the numbers in order to sell me warranties and maintenance plans. Whenever I went to do my title paperwork at the DMV I was almost $1000 short and had to pay that out-of-pocket. When I contacted AutoNation Honda, it took them forever to contact me back about the issue. The manager basically told me not my problem and nothing would be done to make this right. Very shady business practices to manipulate the numbers so that they could sell me extra stuff then leave me short later. I would shop elsewhere. I have waited to give them the opportunity to fix the issue or make it right, but obviously nothing's going to be done. I agree that the taxes are my responsibility but the shady way it happened is unacceptable.

Manton is the best sales guy. He is so knowledgeable about the products he sells!…read more Love my new to me X3 M40i.

Got to give the dealer 5 stars if you are buying a new car or on warranty, but a -1 star after the…read morewarranty runs out. Took my car in for a recall and naturally they found a couple things to charge me for. They quoted me $2,400.00 for a leaking motor mount. After looking up costs, found out the typical charge to replace motor mounts is between $550.00 and $750.00. Called then back to cancel and the service advisor was adamite that I have it done at the dealership. When informed of the normal market price, she wanted me to make an offer on the service. Obviously, they inflate the cost and unless you call them out; they will rip you off all day long. At the tender age of 77, I replaced the motor mounts myself in my garage for a total cost of $75.00 in about 6 hours. No, not a factory BMW part. Why They don't last over 40k miles. Why replace one headache with another? Bet a factory trained technician with hoist, tools, n help can do the same in less than 2 hours. Not that hard. $2,400.00? The kicker is they were unaware I was planning on replacing the car, buying a new BMW on the same trip. My service experience changed that. Beware of their predatory service tactics. Denny

Damien was my advisor. He was great! Communications were excellent. Serviced the KDSS on my…read moreLandCruiser, and for a reasonable price.

Buyer Beware: Verify Every Number Yourself…read more I recently purchased a 2026 Toyota Tundra from Lone Star Toyota of Lewisville and unfortunately this was one of the most disappointing vehicle buying experiences I have ever had. During negotiations, I was presented with a preliminary deal worksheet showing a $44,000 trade-in allowance for my truck and a handwritten notation indicating "Total Sale $65,000." Based on those discussions, I believed I had agreed to purchase the truck for approximately $65,000 out the door and proceeded into the finance office with that understanding. While reviewing the finance paperwork, I immediately noticed an Amount Financed of $69,100.12 and specifically questioned it. I told the finance manager that the figure did not match my understanding of the deal. According to my recollection, I was told not to focus on that number because the truck had been discounted to approximately $65,000. I also discussed the $3,699 credit from my trade equity and down payment and understood that amount would further reduce what I owed. In addition, I purchased GAP coverage and a Tire & Wheel Protection package. At that time, I specifically stated my understanding of the transaction: The truck price was approximately $65,000. I was receiving credit for my trade equity and down payment. GAP and protection products were included. The $69,100.12 figure represented approximately what I would pay over the life of the loan, including interest. Based on my recollection, the finance manager confirmed that understanding. It was only after reviewing the completed paperwork that I learned $69,100.12 was not the total amount I would pay. It was the amount financed before interest. The contract reflects: Amount Financed: $69,100.12 Finance Charge: $6,561.80 Total of Payments: $75,661.92 As a result, the total amount I am obligated to pay is more than $75,000, not the approximately $69,100 that I believed had been explained to me during the finance process. From my perspective, the difference in my understanding of the transaction exceeded $6,500. After discovering the discrepancy, I immediately contacted dealership management. The General Manager responded by explaining the dealership's interpretation of the numbers. My concern was never with the arithmetic. My concern was that I specifically questioned those figures before signing and believe I was given explanations that caused me to understand the transaction very differently. I requested that the dealership review any audio or video recording of the finance presentation. I was later told that the dealership either could not locate the recording or did not know how to access it. I also requested the dealership's final position in writing. I was told that a written response would be provided, but it never was. I then escalated the issue directly to the dealer principal/owner and requested an ownership-level review. Despite giving ownership an opportunity to address the matter, I did not receive a response. The truck itself is excellent. My issue is with the sales and finance process and the lack of resolution after repeatedly raising my concerns. My advice to anyone considering purchasing a vehicle from this dealership: Verify every number yourself. Review every document line by line. Do not rely solely on verbal explanations. Make sure you fully understand the difference between vehicle price, drive-out price, amount financed, finance charges, and total payments before signing. Get every important promise or explanation in writing. Unfortunately, this experience has significantly damaged my trust, not only in this dealership but in the Toyota buying experience as a whole. I have owned Toyota vehicles because of their reputation for reliability and customer satisfaction, but after what I experienced during this transaction and the lack of resolution afterward, I do not see myself purchasing another Toyota in the future. A vehicle purchase is one of the largest financial decisions most families make, and trust is essential. In this case, that trust was lost.

My vehicle needed service and the Fort Worth location has been sub-par, so I scheduled service…read morehere. My service specialist was Todd. He took great care of me and was available when I arrange my pick up. He explained the service and the technician, as explained, sent a video of my inspection for me to review.

Caution not honest people cost me over 6100.00, just so they could buy my lease out dirt cheap for…read moretheir inventory. After 6 cars bought here you would think they would be honest and share all options. Good luck Avondale mercedes.

I recently purchased a used Outlander from Lewisville Mitsubishi, and it was truly the best car…read morebuying experience I've ever had. From start to finish, the team was professional, straightforward, and respectful of my time. There was no pressure, no games, just honest communication and a genuine willingness to help me find the right vehicle. The entire process was smooth, transparent, and surprisingly enjoyable. If you're looking for a dealership that treats customers the right way, I highly recommend Lewisville Mitsubishi. I couldn't be happier with my Outlander and the experience overall.

Although the purchase process of my Mitsubishi went pretty well and straightforward and I like the…read morecar, I've found that the interior plastic trim items are total junk. I got so tired of trying to put them back on, I started putting them in a box and now I've got about 8 or 10 pieces of random useless plastic items in a box. When I asked about having them replaced, I was told that they weren't included in the warranty. I don't get that. They are NOT wear items, like tires. And the service department has performed more poorly than any other dealership I've ever worked with, unless it is something super routine, like an oil change. Unfortunately, that doesn't bode well for future purchases of a Mitsubishi, at least here.

I initially walked into Nissan of Louisville expecting a positive experience because the staff was…read morevery welcoming at first. I explained my budget, how much I wanted to put down, and that my biggest concern was finding a reasonable interest rate. The first vehicle they showed me was around $10,000, but they presented financing options with interest rates around 23-24%, claiming that was all I qualified for. After I expressed that I would not move forward with a rate that high, I was later told that Wells Fargo had approved me for a much lower rate of around 17-18%. However, I recently received a letter from Wells Fargo stating that I was not approved, which left me questioning the accuracy and transparency of the information I was given during the process. When I declined the original offer, I felt pressured into considering other options, including leasing a vehicle and purchasing a brand-new 2026 model because I was told newer vehicles receive lower interest rates. While that may sometimes be true, the constant changes in financing options and sales strategies became overwhelming and confusing. Thankfully, I took time to think through the decision instead of signing immediately. After leaving the dealership, I received numerous calls and messages from multiple phone numbers, and I was even contacted personally through Facebook by another salesperson. I understand dealerships follow up with potential customers, but the amount of contact felt excessive and made me uncomfortable. I believe customers should feel informed and supported when making such a major financial decision, not pressured into one. My experience left me feeling uneasy, and I would encourage anyone shopping for a vehicle to carefully review all financing information, compare offers, and avoid making a rushed decision.

Sold a vehicle to my 86 year old father who was bed ridden and does not drive. The dealer never…read moreeven met with my father. Additionally he was not mentally capable of making a decision. They stuck him with a 40k debit and he passed away 4 weeks after the purchase. I called the dealership and they basically told me to pound sand. This makes me sick taking advantage of this man. If Nissan had any integrity, they would pull this dealer. Shame on you.

My experience for buying my 2018 F150 was great. My salesman, Curtis, was great. The down side is…read morethat I bought a Ford F150. Since 30,000 miles my engine makes a very loud rattling sound every morning when I start it. Every morning it sounds like there isn't any oil in the engine. Grapevine Ford sold me an extended warranty. That is good news, since it looked like I would need it. I now have 62,000 miles and the start-up noise is twice as bad. The service department has a great team, but they are servicing Fords, so not good news. They can't repair the noise because the check engine light doesn't come on, so there are no emissions issues. Seriously, emissions light? What does that have to do with my engine sounding like it is falling apart every time I start it? I was told that the extended warranty company wouldn't cover it either, because the check engine light was not coming on. I finally went to a mechanic to ask what my engine issue was, and he said this a common problem with this Ford engine. The Cam Phasers are going out. Next, I had to find out what Cam Phasers even were! Again, I reached out to my service advisor at Grapevine Ford. What he told me really told me a lot about Ford Motor Company. He said that he and one of the dealer's mechanics had already had to replace the Cam Phasers on their vehicles. I asked him why he didn't tell me about this in the beginning? He then told me again that he couldn't fix the issue until the check engine light came on. I then went to my salesman, who instructed me to trade it in and let the next guy worry about it. Next, I called the extended warranty company, Mechanical Protection Plan, MPP, to try to get the issue covered under the warranty and was again told that if my check engine light doesn't come on, he doesn't have to do anything. There are no emissions problems. Simply amazing! Next, I tried to contact Ford directly. I left a voice message and after 2 days had not heard back from anyone. So then I decided that posting on 'X' might make a difference. I immediately received 2 responses. One, from a customer that had the same issue and he told me I was wasting my time trying to talk to Ford. He said they would talk to me and pass the information on. The other message was from Ford with a phone number to call. Had a great conversation with a nice lady, that basically said, "I understand your frustration, but there isn't anything I can do, I am just a social media person, but will pass the message on." Next, I was at the Texas State Fair. I spoke to the representatives there and a couple of the more seasoned people were aware of the engine problems. I was told they would look into it and get back to me. I really didn't expect anything, and didn't get disappointed. I wasn't at the fair for this reason, but it was interesting that they knew about the issue in this engine. With the pricing of the new F150's, trading is not an issue. Plus, I wouldn't pass this issue on to anyone else. Not sure what to do at this point.

CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management…read more My household--consisting of a small business owner and a practicing physician--is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz Gilmore at Grapevine Ford Lincoln. On December 13th, we executed a vehicle purchase under conditions of extreme late-night fatigue at 11:00 PM. The finance department explicitly leveraged our physical exhaustion to execute a bait-and-switch on an advertised corporate promotion, unilaterally compressing a promised 90-day initial payment holiday down to a 45-day billing cycle within the rapid digital signature stack without transparency. To compound this, the dealership generated defective closing paperwork by printing a completely non-existent, compiled hybrid address line that merged a legacy historical street address from an entirely different town with our current city parameters--completely ignoring our valid Texas Driver's Licenses handed to them at the desk. This clerical failure caused immediate processing errors with the Texas Department of Motor Vehicles (TxDMV), keeping our official validation stickers in legal limbo and forcing my wife to physically return to the showroom months later to hunt down the missing state tags they failed to deliver. When confronted directly with these documented contractual and administrative blunders, Senior Partner Chaz Gilmore completely abandoned professional decorum, launching into an unhinged, emotional, verbal tirade on the phone. If these severe administrative discrepancies were a minor issue or a laughing matter, an executive with his stated decades of administration would have easily dismissed them. Instead, he completely blew up and acted outside of professional character because he knows his staff dropped the ball on legally binding documents, exposing a systematic failure in his administration. State regulatory oversight agencies most definitely need to look into the evening closing structures and contract data workflows utilized by this dealership group expeditiously. Look at every single line of your contract before signing at this location.