Leesy was great with getting my 82 Blazer from out of state titled and registered…read more Fair pricing, super responsive and she made everything about as easy as you could hope for with what is normally a crazy convoluted process. Highly recommend and would use her again in a heartbeat if the need comes up again.

My brother had bought a car in California and moved to Texas. Although he got the car registered,…read morehe never transferred his title to a Texas title. I talked to a police officer, friend of mine, and he recommended Classic Auto Title. Leesy Palmer worked with us exclusively and gathered all the required paperwork needed. When I went to the tax office to take care of the processing, everything went as smoothly as it possibly could have. Miss Palmer was very attentive, concise, and answered all of our questions completely. I highly recommend this service, and I am very happy that I was referred to this business.

Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

All around the whole experience was horrible. We were interested on a vehicle online, sent an…read moreemail and received an email back from Carlos Fuentes with instructions to ask for him upon arrival and ETA. It was Mr Fuentes day off we were told. The salesman who took care of us never introduced himself and knew nothing of the features of the car. Prices online are not what you get when you go in. Be prepared to pay couple thousand more. Any damages to the vehicle prior to purchase are passed on to the buyer. The only thing we felt good about was the finance manager who took care of us, but he screwed that up the very next day when we called with a question and he NEVER returned our call. All responses to ratings from Mary V are copy and paste, she refers to General Manger Neal Asaad with a phone# for further assistance. Don't even bother.

If you need service, simply ASK FOR TAYLOR as your Tech Advisor…read more The guy is hungry to help, and did he. Thanks so much Taylor!!

We went to multiple dealerships before going here. I cannot express my gratitude for everyone here,…read moreespecially for Victor Romero. He was amazing and very patient with us. He even went in on his day off to make sure we were taken care of. I will definitely recommend my friends and family to go to this dealership. We had an amazing experience.

I had a great experience working with Anwaar Hussain during my recent car purchase. This is my…read moresecond car, and compared to the dealership I visited for my first one, Anwaar's service was on a whole different level. He was incredibly kind, welcoming, and never made me feel rushed or pressured into choosing a vehicle. Throughout the entire process, he was transparent, patient, and truly helpful. I really appreciated how comfortable he made the experience, and I would highly recommend Anwaar to anyone looking to purchase a car.

I brought my Passport here in July 2025 for some recall fixes. The service department rep was super…read morefriendly and she walked me through the process. She said it might be ready the next day but called me that afternoon to say it was ready to go. They fixed my ride and left it in good shape - not a big mess to cleanup at all. In fact, she works better than before. Afterwards, though, I got email after email after email about extending my warranty and surveys on how they did. I gave them good marks, but the barrage of emails, which still continues a couple of months later, is tiresome. Probably nothing on this actual establishment about the emails, but damn. All in all, I would recommend this place to others.

From sales to service, the service is always friendly and professional. Definitely an upscale…read moreatmosphere, meticulously maintained. Comfortable waiting areas if needed and always a loaner car offered for overnight services. Highly recommend Sewell dealerships.

I was reluctant to post here but oh well. I've never bought a BMW and after going here probably…read morenever will. I will say the salesman was great, and this isn't about him. I was judged the moment I arrived, I wasn't treated like the wealthy high class people they're used to to seeing and it was obvious. No manager wanted to meet me, hell my original salesperson wasn't there nor followed up later. I've bought several cars and I know what to expect when shopping for a new vehicle. This was by far the coldest, neglectful and disappointing experience. The bad part about it, was that I liked the car a lot and felt I would be approved for it, but that didn't happen, since I was told I need to put down a sizable down payment. I refused although I had it, but the sting of non importance of my dollar and credit vs someone who doesn't look like me dollar and credit shows that classism and other ism's are still alive and well in establishments like these. Not a lot of words were spoken, and while I could say more I would've been more accepting of them saying we're closed. If I knew then what I know now I would've drove past there and saved myself a few inquiries, time and humiliation. I still wish them much success with their chosen demographic of customers whom they worship and treat with the utmost respect. Business is business and while I didn't appreciate my own experience I understand the game. Sewell Sewell Sewell

Outstanding Experience - Truly Felt Like Family…read more We came into Lone Star Toyota of Lewisville today to surprise my wife, Grace, with a new car for her birthday--and the experience exceeded every expectation. We picked out a 2025 Toyota Grand Highlander Platinum in Storm Gray, and from the moment we arrived, our salesperson Gabriela Garcia set the tone. She was warm, professional, and genuinely welcoming--the perfect balance you hope for in a sales consultant. She took the time to really qualify us, understand our family's needs, and make sure we were choosing the right vehicle, not just a vehicle. The exact Grand Highlander with the trim package we wanted wasn't on the lot, but that didn't slow things down at all. Gabriela immediately worked to locate the exact vehicle we wanted at another location and personally coordinated getting it brought in so we could take care of everything today. That kind of effort speaks volumes. While waiting, we met Dave, the sales manager, who made the entire process feel easy and stress-free. No pressure, no games--just clear communication and genuine hospitality. Then came financing with Jonathan Ortiz, and I can honestly say this was the smoothest financing experience I've had in 25 years of buying cars. Jonathan walked us through everything clearly, efficiently, and with zero stress. What really surprised me was that while wrapping up the Grand Highlander purchase, I spotted a 2025 Toyota 4Runner Trailhunter that absolutely spoke to me. On a bit of a whim, I asked Jonathan if it would be possible to trade in my Civic and purchase the 4Runner as well--and before we knew it, we were driving home with two new vehicles. At no point did anyone feel pushy. We felt taken care of, respected, and honestly treated like family throughout the entire experience. I couldn't recommend Lone Star Toyota of Lewisville more highly. If you're local and looking for a dealership that values people over pressure, this is the place to go.

This is why I detest going to Lone Star Toyota in Lewisville for service…read more I had a recall on my 2012 Tacoma -- all they needed to do was place a sticker on the center post with the correct tire pressure. I made an appointment, arrived a little early, and they took my truck in right away. I planned to wait. How long could something that simple take? An hour and a half later, I went to check on it. It was finished, but no one had bothered to notify me. When I asked why it had taken so long to apply one small sticker, I was told, "We had to do an inspection." I took my keys and left -- never to return.

Doug made a small mistake that created a 5 hour issue so much better. Since the 1970s I have bought…read morecars from the owners and have always gone back as the highest standards of service overcome a small frailty. We all make mistakes but it's how you react and Doug took ownership and went above and beyond! Zak Gilbert is who I have gone to as Grossman and Schnitzer are not front line anymore. BUT Grossman set the standard and Zak has maintained it! I now live 4.5 hours away but drive there for my service! Julia Dodd

This is for MB of Grapevine (Avondale) Service:…read more I have been going to this dealership since it was originally built new. I've had my E63's, C300, CL55 and now my 2015 G550 serviced there. Sure... if I went to an indy shop, I could likely save a few dollars... But, it would: A: Cost me more time to go there, this is a close/convenient location. B: They may have to order parts, this dealer keeps a lot in-stock, so time is an issue as well - may take longer overall. C: I am confident in OEM MB USA Parts and Service D: They have all the correct MB Special tools and Electronic diagnostic tools. E: Their people... More on this below... So, Driving the G, I all of a sudden noticed a very odd imbalance. I thought it may have thrown a wheel weight or maybe something dangerous was stuck in the tire. Sure, I have a floor jack at home, and I could have raised each corner to look at the wheels/tires, but let's face it. This IS NOT what I do for a living! (Back to that convenience thing). So, I call the dealer. They said bring it in ASAP and they will diagnose it. It was such a strong imbalance, it could be a safety issue (Spoiler alert! It was!). They put it on a rack soon as I pulled up, sure enough, the Right Rear tire's tread was separating from the steel belts. They immediately changed the tire and put on my spare. They were not going to let me go home with a bad tire! The cost that day? Zero, Zip, Zilch. Nothing. Sure, I could have gone anywhere that day to get tires,,, but that's not me. The Service Advisor (Laila) set me up with their Tire Specialist. He assessed the situation and we discussed tires; types and brands. They were able to warranty the tire for me, so I bought all four (4), did a complete 4-wheel alignment and best of all, these will all have a road-hazard tire warranty as well. That's personal comfort for me. (Remember what I said up above about convenience!) They just made it too easy. Went back 2 days later when they had a set of 4 in, and got it all done. Big thanks to Laila, Their tire person (Can't recall his name - the unsung hero), the specialist technician who took care of me (Johnathan), and their Service Director Brittany who I have known for years and who always takes very good care of me and my family! Great experience overall. Makes me feel good taking my vehicles there for service. Great value! Plus, they do a great wash! Pro tip, their parts guy @ MB GV for those who do some things their self is Greg! Another stellar individual who goes out of their way to help out.

I recently purchased a used Outlander from Lewisville Mitsubishi, and it was truly the best car…read morebuying experience I've ever had. From start to finish, the team was professional, straightforward, and respectful of my time. There was no pressure, no games, just honest communication and a genuine willingness to help me find the right vehicle. The entire process was smooth, transparent, and surprisingly enjoyable. If you're looking for a dealership that treats customers the right way, I highly recommend Lewisville Mitsubishi. I couldn't be happier with my Outlander and the experience overall.

Although the purchase process of my Mitsubishi went pretty well and straightforward and I like the…read morecar, I've found that the interior plastic trim items are total junk. I got so tired of trying to put them back on, I started putting them in a box and now I've got about 8 or 10 pieces of random useless plastic items in a box. When I asked about having them replaced, I was told that they weren't included in the warranty. I don't get that. They are NOT wear items, like tires. And the service department has performed more poorly than any other dealership I've ever worked with, unless it is something super routine, like an oil change. Unfortunately, that doesn't bode well for future purchases of a Mitsubishi, at least here.

This review is for NISSAN OF LEWISVILLE, it is thankfully no longer Clay Cooley!!!…read more My husband and I just purchased a 2025 Nissan Ariya from Nissan of Lewisville earlier this month. Our salesman, Raghu, was so friendly, patient, & ensured our questions were answered and our expectations were met. In fact everyone we dealt with from beginning to end was above and beyond our expectations (general manager, regular manager, finance, delivery team, product specialist, etc)! So glad this is Not Clay Cooley, as these people really show they care! A+ experience, great price, great vehicle, great people! We had a wonderful experience and can highly recommend them!

My girlfriend went for an oil change and nobody came out to assist her. She sat there for over 5…read moreminutes and still nobody came out so she left. Never going back.

My experience for buying my 2018 F150 was great. My salesman, Curtis, was great. The down side is…read morethat I bought a Ford F150. Since 30,000 miles my engine makes a very loud rattling sound every morning when I start it. Every morning it sounds like there isn't any oil in the engine. Grapevine Ford sold me an extended warranty. That is good news, since it looked like I would need it. I now have 62,000 miles and the start-up noise is twice as bad. The service department has a great team, but they are servicing Fords, so not good news. They can't repair the noise because the check engine light doesn't come on, so there are no emissions issues. Seriously, emissions light? What does that have to do with my engine sounding like it is falling apart every time I start it? I was told that the extended warranty company wouldn't cover it either, because the check engine light was not coming on. I finally went to a mechanic to ask what my engine issue was, and he said this a common problem with this Ford engine. The Cam Phasers are going out. Next, I had to find out what Cam Phasers even were! Again, I reached out to my service advisor at Grapevine Ford. What he told me really told me a lot about Ford Motor Company. He said that he and one of the dealer's mechanics had already had to replace the Cam Phasers on their vehicles. I asked him why he didn't tell me about this in the beginning? He then told me again that he couldn't fix the issue until the check engine light came on. I then went to my salesman, who instructed me to trade it in and let the next guy worry about it. Next, I called the extended warranty company, Mechanical Protection Plan, MPP, to try to get the issue covered under the warranty and was again told that if my check engine light doesn't come on, he doesn't have to do anything. There are no emissions problems. Simply amazing! Next, I tried to contact Ford directly. I left a voice message and after 2 days had not heard back from anyone. So then I decided that posting on 'X' might make a difference. I immediately received 2 responses. One, from a customer that had the same issue and he told me I was wasting my time trying to talk to Ford. He said they would talk to me and pass the information on. The other message was from Ford with a phone number to call. Had a great conversation with a nice lady, that basically said, "I understand your frustration, but there isn't anything I can do, I am just a social media person, but will pass the message on." Next, I was at the Texas State Fair. I spoke to the representatives there and a couple of the more seasoned people were aware of the engine problems. I was told they would look into it and get back to me. I really didn't expect anything, and didn't get disappointed. I wasn't at the fair for this reason, but it was interesting that they knew about the issue in this engine. With the pricing of the new F150's, trading is not an issue. Plus, I wouldn't pass this issue on to anyone else. Not sure what to do at this point.

About 18 months ago, I bought Tonia a car at Grapevine Ford. The buying process was easy, and I…read morepaid cash. I specifically asked them not to contact me after the sale. Afterward, I received 42 emails, surveys, appointment reminders, and other follow-ups. I eventually filled out a survey and shared my feedback. Fast forward to this week -- I'm shopping for a car for Charlie, again as a cash purchase. I've been going back and forth with five dealerships, and it's been a much tougher process this time around. Grapevine Ford told me they could beat any deal by $500, so I sent them a detailed breakdown from another dealership. Their response surprised me: because of the negative feedback I left regarding Tonia's purchase, they would not sell a car to anyone in my household. Just sharing my experience so others can keep it in mind when choosing where to purchase their next vehicle.