Rebecca was absolutely incredible to work with! She went above and beyond to help us purchase our…read moredream home! She was knowledgeable, kind, personable and communicative! Cannot say thank you enough! We are so grateful!

Would not recommend VT Mortgage as your lender. I am speaking from the sellers side of a recent…read moretransaction and do not know if the issue is the loan officers or their underwriters, but it all falls on VT Mortgage as far as I'm concerned. Not sure if the issue is lack of experience, arrogance, exerting control or a combination of all. Their never ending and last minute demands, request and changes of both up until the day before a scheduled closing on a basic family home in a great neighborhood that appraises above purchase price that cost one young family the home should give any prospective customer second thoughts.

Friendly local bank withOUT a ton of red tape. Welcoming and neighborly staff - Carol…read more VT emphasizes LOCAL everywhere to sustain their economy but they don't Focus on customers like they should. You get the feeling that they just see you as a $$ign. This NBT though is not the ubiquitous VT local because they have Carol. She really had the true sense of Local - treating customers like her neighbors! Very refreshing and for the first time this season I felt more than just $ to VT retailers and farmers. About a month ago, I decided to visit Montreal last minute and needed to exchange USD to Canadian currency. I don't have a local bank and my banks didn't have exchange capabilities in VT. When I called around, I found out that many local banks only provide the service for their members or charge extra (a lot) for the service. More hassle and nickel and diming. Not so at NBT and Carol was so helpful - fair exchange rate and no nickel and diming. When I got there the next day, she came by and said "hello". This is VT I remember and Carol was very welcoming! The exchange was pleasant and I was so happy that I told how great NBT is to everyone that week! At the end of the day, it's about people who make the difference. NBT is lucky to have Carol Costello and I am grateful she helped me. She gets the real meaning of what it is to support Local and has Customer Service down!

Yeah NBT does NOT exchange foreign cash of any kind. If your a customer they will send it out I was…read moretold. Then I'd have to wait for however long to get my cash back... UHM NO THANKS

I walked into this credit union today. To get some ones for a ten dollar bill and they told me I…read morehad to be a member and threw me out. I was a member not too long ago.And the interest rate they gave on savings was almost nothing at all

This credit union does not even deserve a single star. I've been with them a few years and they…read morejust whacked me with an overdraft fee for an automatic payment that mistakenly went in early. They are NOT on your side!! Go anywhere else for your banking! They have zero points for customer service. I am careful to keep my account balanced and they refuse to understand that sometimes things get jumbled up. So quick to punish me with an overdraft even though it was not my fault!!!

WHat was a nice credit union is now terrible. Over the last year they have turned into something I…read moredon't even recognize. Having been a member for over 33 years I have seen plenty of good and bad. But what they are now is beyond bad. Do yourself a favor and look elsewhere if you are looking for a new credit union. The lines at their branches are often so long that people give up and walk out before being helped. Their on-line bill paying app has been upgraded to a unreliable mess. Often bills don't get paid. When you call up and ask why the staff tells you that you didn't pay the bill. I've resorted to taking screen shots of it being confirmed. When I try to send them the image they tell me that they can't receive the image to avoid the truth. When you call up half the time you get an answering service who can't really do much. When you ask to have someone call you back who can rarely do you actually get a call. With less than 2 years to go on my mortgage I'll stick it out until then. But once that's paid I'm gone and never looking back. I have yet to find any other people who are members who don't feel the same as me.

Terrible service and online system after merging with VSECU…read more My debit card doesn't work. Online system is difficult to use.

Jeff and Laurie were such a pleasure to work with. They were friendly, knowledgeable, and…read moreprofessional. We couldn't be happier with the experience. Thank you!

I wanted to take the the time to recognize Alec for his service and kindness in helping me get into…read moremy account. I was locked out due to multiple attempts to get into my account online but Alec was kind enough to let me come into the building a little bit before 5pm. They are moving to different offices so the signage to get in was a bit confusing but other than that, I have to say that I am grateful for the service they provided overall. He even walked me through getting back into the account online and setting up access into it which I am so grateful for, and explained how the stocks and investment portion of Charles Schwab works because I was not well versed on it at all. An added bonus was the small bowl of lifesavers in the corner that I had to munch on while Alec was helping me with my account:)

"Chuck" Schwab: I was blown away. We had Robert, who we honestly thought was an intern at first. As…read morea 28 year old though it only makes sense that he can gather evidence from me and my partners future, which is his present. He explained to us all about Uber and then what he called "flying taxis" which we thought was a joke. We've seen him turn Penny stocks into blue success, and knows such specific information, like how Virgil/Kanye/Drake/Travis (we wrote that down) will tell us which shoe company to invest in and immediately let's us know when to do either. He also advises you to take a beat. That's integrity. We are switching to CS entirely.

James did an incredible job at closing my home loan, not to mention he was extremely attentive and…read moreresponsive through the entire process! I appreciated his willingness to go above and beyond for me; his efficiency and expertise made him a great partner to work with. If you want to support an honest, experienced, patient, animal lover - choose Asaro Mortgage. And if you're really lucky you'll get to meet his dog, Cashew :)

James was prompt, professional, and courteous. He was patient and thorough answering all of my…read morequestions. He kept the ball rolling and the mortgage process was completed in the time frame promised. An excellent job!