We've really enjoyed working with Chase over the past several years. They're extremely experienced,…read morevery responsive, and a pleasure to work with. I highly recommend them!

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

They are were slow at getting my property listed and charge you $150 a month for vacancies. If you…read moresign you are stuck with them for 12 months, no outs by contract. $500 set up fee.

From the owner: We go beyond management to deliver full-spectrum real estate solutions that simplify ownership,…read morestrengthen communities, and grow investments. Whether you’re a homeowner, investor, or HOA board member, we’re here to protect and elevate what matters most to you. Our specialties include: • Full-service property management for residential, commercial, and vacation rentals • HOA and community association management • Leasing, tenant relations, and financial oversight • Real estate brokerage and investment guidance • Property branding and digital strategy With local expertise in Texas, Florida, and Arizona — and a nationwide reach — we combine technology, transparency, and care to deliver measurable results. At ACM, property is never just a transaction — it’s about people, growth, and legacy. AC Management — Building Value. Serving People. Where Everyone Is Family.

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

Great Service! Bayou City Luxe was responsive and helpful. Worked with me and my needs, would…read morerecommend to everyone.

Put down a deposit and applied on 1/31 and was told I would have an answer the following week. I…read morebegan reaching out after 5 days to get an answer but every day I was met with another reason as to why they didn't have an answer. I was also contacted by them ONE time and given false hope about approval, only to be told every day that they didn't have an answer (mostly due to the owner not answering them). Today I went up to get a final answer, and a whole new staff was there. He called the owner and she answered immediately, and without hesitation said we were denied based off of poor credit. Apparently we would've needed a credit score of 650 to be approved, yet there was absolutely no mention of this when we applied. How can a company take your money and give high approval odds if it was based off of credit the entire time? Can't believe we waited two weeks to be told no, and I can't believe I had to go up there and get the info out of them. Very suspicious behavior. Do not waste your time or money on this poorly ran complex.

I had a friend who lived here for over twenty years and loves this place to this day, so I decided…read moreto move here two years ago and I love it as well. Leasing staff are like family, maintenance staff especially Anthony is always trustworthy and patient with my requests. My neighbors are the greatest, looking out for each other all the time.

No communication whatsoever. I would have to reach out to them all the time. Follow up from the…read morefew so said showings they had I would have to always ask about it. Would not recommend. They recommended the price for us, then turned around and said it was too high that is why it is not selling.

My husband and I recently worked with Shaw Real Estate to market and lease a commercial space…read more Communication was excellent, and Jay and Nick were helpful and professional throughout the process of advertising the property and securing a tenant. We look forward to working with them again!

This is my second review,We contacted renters warehouse bc the a/c stopped working three days…read moreago.Still haven't heard back from them and they still haven't fixed it,they want their rent though.That is the only time we here from them! We have 3 children in the home,plus my daughter is pregnant.This is absolutely unacceptable from a rental company,especially when we have been renting from them for 2 years.I will be contacting the better business bureau next.

Update: Finally heard back from Mario and not only do they not have the key to the garage but…read moreapparently they lost the garage door openers as well. We really loved this home and were looking to sign a multi year lease but I couldn't imagine having to deal with this company for several years. We decided to cancel our application and look elsewhere.

Hi since my last review Bill and Linda have been in the process of fixing any of our previous…read moreissues.

Elizabeth the owner is very unprofessional, RUDE, and a hassle to work with. She doesn't want to…read morehelp you and you would be way better off to spend time somewhere else! A simple phone call is hard for her to make. Don' t expect any of your things to get done in timely manner.

We stayed at "The Double Decker" on Galveston Island for an extended weekend and Vonda was…read moreabsolutely fantastic! Something went wrong with our initial booking (at a different place), and she managed to get us this beautiful beach house on Jamaica Beach. This town house style beach house is lovely. It looks brand new, has wooden floors, very clean bathrooms (nicely equipped with new towels, soaps, shampoos, conditioner, etc.), amazing kitchen and dining room area with beach views. Very beautiful living room area with huge ceilings, state of the art music an entertainment center, and even some congas to play your own music! I can highly recommend the place for a luxurious couple weekend or for a family of 4 to 6. We'd love to come back! The beach is visible from all 3 balconies and only a short walk across the lawn. The outside hose and outside shower are very practical.

Nice place in a walkable area. Parking on site as well as washer and dryer. Clean with plenty of…read morespace. Working station was uncomfortable as it only has a tall kitchen table with stools. Kitchen is fairly well equipped with essentials.

I had a great experience working with Sugarland Property Management in Sugar Land, TX for leasing…read moremy property. The entire process was handled smoothly and professionally from start to finish. I would especially like to appreciate Ms. Maria and Ms. Jennifer for their excellent cooperation and clear communication throughout. They were always responsive, supportive, and ensured everything was managed efficiently. Their professionalism and attention to detail made the leasing process stress free. I would highly recommend their services.

Horrible rental management company. People were rude to my previous property management team and…read morehung the phone up on them a couple of times trying to verify rental history. I would stay away from SPM if you are a renter, waste of money paying rental applications when they don't communicate well with people or follow up on applications. Income was over 4x the required gross monthly income, excellent credit history with rental history and they still took an accepted an application that submitted 3 days after me.