I've been coming here for a long time, since 2018 at least. The staff is great and there's not much…read moreturnover, which is good. We get to establish a rapport with each other and its just nice. Everyone here, Enrique, Rafael, Christian, is very respectful, patient and kind. I ask A LOT of questions because I want to be informed and get the best deal of course and these guys are really great and do whatever they can to help me out. They always do a great job on whatever service I'm having done which is typically tire service, and my vehicle is always ready when promised, and most recently it was ready earlier than expected!! Goodyear offers great deals via email and stand by the offers. They even price match with goodyear online. I definitely recommend coming here if you want a car service center you can count on where the staff stays the same, is honest and does a great job!

My daughter had gotten her last set of tires from here 4 years ago so when she needed new tires, we…read morecame here. The tires my daughter wanted weren't in stock so they had to be ordered. Christian kept us informed about the status of our tires and let us know when all 4 tires were in and confirmed that we were set for our upcoming appt. We dropped off the car on the day of our appt and were told that it would be ready in 2-3 hours. The car was ready within that time frame. My daughter picked up her car and was happy with how her new tires felt. Later that night, her low tire pressure came on. When she was able to pull over in a safe area, she got out to check her tires and saw that one of them went flat. She normally has an air pump in her car for emergencies but we had taken it out and forgot to put it back in so we drove to where she was and filled the tire back up with air so that she was able to drive it home. Since this was Saturday night and they were closed on Sunday, she had to wait until Monday to call. When she called on Monday and told them what happened, they told her to bring her car in and they would look at it. After checking with their Corporate Office, they agreed that they would replace the tire at no cost. It was very simple and so nice that we didn't have to argue with them. What great customer service! We won't hesitate to come back the next time we need new tires.

Car repair shop located on Weston Rd. Came here to just get some info on window tinting…read more Walking into the lobby, it is clearly labeled with their services and choices. For the tinting, there were choices of tints, pricing and lighting to see how the tint looks. Batteries, price board, rims, tires, waiting room and vending machine are all in the lobby. The manager was at the desk to help. The garage had 3 cars in service and had room for more.

The business opens at 7 and no one showed up till 720 . I spoke to the manager about it ( his arms…read morecrossed without an apology ) said he wasn't the one opening that day like it wasn't his issue . Further more giving us 4 different times and continued to say " approximately " It was the most demeaning behavior I've seen by a manager with a lack of empathy or understanding of personal issues going on in their own facility as he claimed he was running into problems .

Went with my boyfriend to buy a new car and had a great experience working with Leo and Dusica!…read moreBoth were very kind and accommodating working with us in negotiations and helped correct some paint chipping on the car so we could have it looking brand new. Overall pleased just the one complaint is we were there very late waiting for one more contract signing which once we got sat only took 5 minutes however it was 2 hours of sitting waiting to get to this point. We did come near closing time (which is on us) and had to stay after closing which is very possible why it took so long so I don't hold that against them. Very happy with the purchase overall!

I had a warranty issue for a collision repair that was performed and had to bring my car in for…read morethem to check the electrical wiring they performed. It was throwing a headlight issue problem on my dashboard but nothing wrong with my headlight. Rep told me they had moved their collision center to a new space just after the gate entrance to Rick Case. It was such a headache to get into. No clear signs and people blocking the entry which is next to the Honda motorcycle store. Absolutely terrible to get into. Who thought this was a good idea? Had to wait over 25 minutes (I was third in line) before getting assistance with my appointment. Not a happy camper.

Just bought a used Mini Cooper from Rick Case Maserati! I gotta tell you, I was treated just as if…read moreI were buying a Maserati! The staff, especially Miguel Thodde, was courteous, friendly, helpful, and classy. We had to wait a good while for the F & I manager to put our papers together, (even tho we had an appt) but all in all, we were very satisfied with the service! And I got to hit the gong!!

Star -- Terrible Experience at This Alfa Romeo Dealership…read more I took my Alfa Romeo Stelvio here for service, and it was one of the worst dealership experiences I've ever had. The service department did not communicate properly with the insurance inspector and failed to represent me professionally. They told me the ABS system needed replacement and tried to charge me $7,000 for it. When I refused to pay and said I wanted to return the car to Alfa Romeo, they offered to buy my $30,000 car for only $5,000 -- completely unacceptable. My service advisor was extremely rude, and when I dropped off my car, the hood release handle was not broken. But when I picked it up, it was broken -- and they claimed it was already like that. After getting the car back, I started hearing noises from the front wheels. When I called them again, they wanted to charge me $500 for a diagnostic fee, even though any service should be covered under warranty. The advisor, the manager, and the entire service team were incredibly rude and unprofessional. I strongly recommend avoiding this dealership. Don't bring your Alfa Romeo here.

SERVICE DEPT RATING I didn't buy a car here, so this review…read moreis on the service dept. That being said, it is one of the better dealership service experiences I have ever had. I made an appointment, and when I pulle dup, there was a guy outside checking me in and telling me where to park. From there, the service advisor met me at my vehicle to discuss the appointment. I was waiting, and the waiting room was great. They have TVs, internet, coffee, water, and a business center. More than enough space to work or relax. They proactively checked for recalls and dealt with those as well. The maintenance was prompt, and nothing extra was pushed on me that was unnecessary. The trip from start to finish was awesome, and I will happily return to have service done on my truck. They are also conveniently located right off of 75, so it is easy to get in and out.

The biggest rip off ever. They charged over $2,700! Nice people work there, but who cares. Charge…read morea reasonable rate. Unless it is under warranty, I will not be going to this Toyota dealership for anything ever again and I would never ever buy a car here. My Toyota was purchased in West Palm Beach because they couldn't get it through their head that I did not want an electric car. ChatGPT states that this repair of 2 tires, 2 rims, shock. Installed with alignment should run $1,600-$2,500.

I had an outstanding experience purchasing my Certified Pre-Owned Volvo XC60 T8 from Weston Volvo…read more Since we were traveling from Fort Myers, FL, I contacted Hernan Hernandez ahead of time about the exact vehicle I wanted. He was responsive, knowledgeable, and made sure everything was ready before we arrived, which made the entire process seamless. This is our second Volvo XC60 T8, and I can honestly say our experience at Weston Volvo was significantly better than the dealership where we purchased our first Volvo. Everyone treated us professionally, and the entire buying process was straightforward and stress-free. The finance process was also a breeze, especially when purchasing the Volvo Extended Warranty. If you're buying a Certified Pre-Owned Volvo, I highly recommend adding the extended warranty for the additional peace of mind. Overall, this was one of the best vehicle purchasing experiences we've had. When it's time for our next Volvo, we'll be returning to Weston Volvo. We already plan to purchase our next Volvo through their Overseas Delivery program, and after this experience, I wouldn't hesitate to make the trip from Fort Myers again. Thank you, Hernan, and the entire Weston Volvo team, for making this such an enjoyable and memorable buying experience!

1st time visiting this dealer to service my vehicle and it didn't disappoint. Service was done in a…read moretimely matter and everything was nice and smooth.

I brought my car in for service and had the best experience with Tiffany from the customer service…read moreteam. She is extremely professional, very knowledgeable and truly went above and beyond. In the past I didn't like coming to Rick Case because so many of the sales reps would come and try to sell me a new car which made the experience of coming here so frustrating. Now that I was attended by Tiffany, I would definitely go back if my car needs service in the future.

My husband hit a pothole and needed his car fixed . The Rick case Volkswagen dealership was able to…read moreassist in towing ( which is covered by our warranty ). They did a great job, however it took them almost a day to communicate the issues and for them to realize we had a warranty on our car. The initial guy working with us texted rather than called due to a language barrier. This really set us back since we had only one car at that point. Later we were told that a rental was also covered , which was nice to know . I quickly requested a rental there after . Otherwise, Teo at the dealership later was able to communicate effectively via video the concerns and give an itemized detail of what would be covered under warranty. We left Volkswagen happy customers !

I haven't been this happy with Rick Case Fiat, since the day I purchased my Spider Abarth! The…read morestaff turnover has been tumultuous to say the least! The staff who initially sold me the car were all terminated, who knows why? Then, they were replaced with Rick Case Honda employees, a horrible experience. I was actually, looking for other dealerships for future service. Then I noticed all of the contacts that I had listed, had once again changed. So, try one more time? Took a roll of the dice and chose first available service representative, and up popped Jorge Rivera! Upon arrival at Rick Case meet with Jorge who seemed both pleasant and knowledgeable; first time that I ever spoke to anyone there who actually understood the mechanics of an automobile. Then it got even better with a no hustle explanation of what was required for this particular service. Jorge has saved Rick Case a customer and quite possibly the dealership. What a turn around, I actually departed with a smile. Oh, and he completed the service in record time, shaving 2 hours off of my last visit. Kudos to Rick Case for finally getting it together, and hiring the proper personnel!

I still love my SUV. I hope I still drive her for a while, but just in case, I wanted to test drive…read morea couple models at Alfa Romeo to see if I liked driving them. I will give a pretty short and concise review of this place. They already wasted about an hour and a half of my time and I am not going to give much more of it to this unprofessional place. They are deceptive, they like to bait and switch and they go radio silent when there is an issue. I am glad they showed their true colors, so if I choose to get an Alfa Romeo in the future, I will not come here. I will say the guy I test drove with, Alex, was very nice and gave me clear answers to my questions. I think the real issue here is management. I was supposed to be given potential monthly payment rates and the manager never came back. I waited and waited. How odd that the manager would not give me any payment options. There were no customers there. He was not busy. Beyond that, they engage in the 'ole bait and switch tactics of many of the "sleazy" car dealerships out there. I thought more of Rick Case Automotive group but it looks like this place plays the same game.

I had a great experience working with Kenny Bello when purchasing my new Hyundai Sonata Hybrid…read moreLimited. I had just had my previous car stolen and, since I would not have otherwise been in the market for a new car, the entire situation was stressful and unexpected. Kenny was genuinely sympathetic and made the process much easier than I expected. He was friendly, patient, and easy to work with throughout the entire purchase, and he never made me feel rushed or pressured. He took the time to answer my questions and explain the different features of the car, and what I appreciated even more was that his help didn't stop once the sale was complete. I had additional questions afterward, and Kenny continued to respond to my texts and took the time to meet with me at the dealership so we could go through some of the features together. He even followed up with me again several weeks after the deal was finished just to check in and see how everything was going. That kind of follow-through stood out to me and made the experience feel much more personal than just another car sale. I've been very happy with my Sonata, and I really appreciate Kenny helping make an otherwise stressful situation much less stressful. I would definitely recommend asking for him if you're shopping for a Hyundai.

Very Disappointing Experience with Rick Case Hyundai Davie…read more I purchased my daughter's new 2024 Hyundai Elantra from Rick Case Hyundai in Davie, and unfortunately, our recent experience with the dealership's service department was extremely frustrating. The vehicle's battery went completely dead, and because the battery was dead, the key fob would not unlock the vehicle. When we brought the car to the dealership, the service advisor asked where the emergency/mechanical key was. The problem is that we were never given the mechanical key when the vehicle was sold to us. I contacted the salesperson who sold me the vehicle, who I believe was Fanfan, and explained the situation. Unfortunately, instead of helping resolve the problem, I was essentially pushed around and told that he had never heard of such a thing. The service advisor was also not helpful, and I eventually had to escalate the matter to the service manager and Hyundai customer service. Ultimately, the dealership had to access the vehicle from underneath in order to get the door open. What is most frustrating is that after purchasing a new vehicle from this dealership, I should not have had to spend so much time and effort dealing with something as basic as accessing the vehicle when the battery died. My biggest concern now is: What happens the next time the battery dies? We still need a proper solution and assurance that we have the correct emergency/mechanical key to unlock the vehicle. This experience involved unnecessary frustration, wasted time, and a lack of ownership from both the sales and service sides. I expected much better customer service from a dealership where I purchased the vehicle. I hope Rick Case Hyundai takes this matter seriously and provides us with the proper mechanical/emergency key and an explanation of why it was not provided when the vehicle was purchased.

MUST READ BEFORE VISITING THIS LOCATION -- DISREGARD ALL OF THEIR REVIEWS…read more My experience was extremely disappointing from the moment I walked in. The sales associate I dealt with was dismissive and rude right away. I explained that I had recently been to the dealership, where I was told that my front two tires needed to be replaced, while the tread on my back tires was still good because they were relatively new. However, the associate at Discount Tire told me that all four of my tires had undrivable tread and that it was unsafe for me to drive. He then told me he would only service my car if I purchased all four tires. I explained that I was specifically looking to replace the two front tires. He initially told me he could not service me that day. Then, when we were preparing to leave, suddenly he said he could service me if I purchased four tires in a different size than what I needed, at a price of around $970 for four tires, even with an $80 rebate. He later changed his position again and said he could put only two tires on, but then said he had tires in a completely different size. The entire interaction felt like he was continuously changing the options simply to make a sale. He also repeatedly brought up his commission, which I found completely inappropriate and irrelevant to my situation. What really put this experience into perspective was that I drove about 10 minutes down the road to Tire Kingdom. The difference was night and day. They were honest, knowledgeable, transparent about pricing, and not pushy whatsoever. They actually told me that I didn't even need to purchase tires that day and that I could potentially go another 2-3 months before needing them. That level of honesty meant a lot to me. I ultimately purchased four tires from Tire Kingdom for $480, thanks to a buy-three-get-one-free special they were running, and they had all four tires installed in under 45 minutes. I highly recommend Tire Kingdom at 2600 Pine Island Road INSTEAD OF THIS DISCOUNT TIRE (TAKE MY WORD!) The staff at tire kingdom was incredibly helpful, attentive, knowledgeable, and transparent throughout the entire process. After my experience at this Discount Tire, the professionalism and customer service at Tire Kingdom were honestly refreshing. I hope other customers don't have the same experience I did at this Discount Tire location. I understand that businesses need to make sales, but there is a huge difference between helping a customer find what they actually need and making them feel pressured into spending nearly $1,000.

Quality Taken several cars there for service, repair,…read morecheckup Each and every time they are professional, polite, patient Only problem is everyone else goes there so sometimes there's a wait but it's well worth it