In case it's not clear, this is a full-service auto mechanic shop. Not just tires. This was my longtime preferred auto shop before I spent some years lured by the packages offered by my dealers. But when I needed some work done recently in a certain timeframe, they fit me in here and got it all done very effectively. (And to reinforce the point about tires, none of this work was tire-related, and when I asked how my tires looked they said I won't need new ones for a while yet.) Service departments at dealerships tend to have some amenities like lounges where you can set up to work remotely, free loaner cars, etc, and Tires Plus can't offer anything like that. And I don't think this is necessarily cheaper than a dealer. But over the years they've earned my trust, and that's not something I'd say lightly about an auto shop. read more

Took car to the St Paul location for a tire leak at the rear DRIVER side. Was informed the valve was leaking and needed replacement /new sensor. One week later, still adding air to the rear DRIVER side wheel, as they "repaired" the perfectly normal PASSENGER rear tire. Returned today, hoping to have an honest dialogue. Instead, the mechanic informed me he was the one that saw the tear in the tire valve, and " we don't fix tires unless there's a leak ". When asked him why the repair was done on a tire that I did not designate as needing repair, he informed me that all 4 tires are removed for inspection at the time of a repair, and that this was standard practice. If that were the case, then the problem with my rear DRIVER side tire would have been discovered and patched, end of story. The shiny new valve on the completely normal tire is pretty, but dishonesty runs deep to my core. I have trusted this shop in the past and have relied on them for good work and honest work. Wondering if this shop is under new management? I won't be returning. read more

Went here for an alignment and was told by Hispanic male it could not be done because suspension, sway bar, and links were messed up and gave me an estimate of 3k to change the parts and then do the alignment. I took it to another place and they said those parts were fine and that the alignment could totally be done without repairing anything else. Wouldnt Trust anyone to bring a vehicle here without getting overpriced for unnecessary repairs. read more

I drove my friend to drop off his car here bc he purchased tires from them. Had an air leak that was supposedly fixed the previous time he took it in. This time they advised him the found a nail and patched it up. Note there was no nail. It was the same issue coming from the vent value. He drove home only to find out the psi on the tire was 20psi. They tried to upsell other needs to his car while neglecting the main reason he took the car in. read more

Quick and efficient. Customer service super professional and will bring my truck in next time I need tires.

The customer service here is by far the worst I've had in any tire shop. I bought 4 tires just a few months ago and got a flat recently. It is beyond repair and I figured I would go back to tires plus to get the exact tire. Took my care there and found it had a problem with the axle and had to have it towed to a mechanic (the tire was not replaced). After speaking with a mechanic and sorting that out I figured I'd call them back as the mechanic was having a hard time finding my tire. Spoke to them twice on the phone to ask about the tire replacement and both times they were very rude and condescending. It's almost like paying customers are a burden to them. I will be looking for a different place to take my business to. There was one rep there who was nice the first time around for what that's worth. I believe the person who I spoke to who was rude is named Ben. read more

I've been coming here since I worked at the old Brooklyn Center store growing up. And here I mean Tires Plus. Always consistent and fair in their prices. I also get their extended protection plan that gives free life time and balancing of tires. It pays for itself the first time you use it. My only beef is that their stores, corporate and franchise, are not linked in the computer system. Yes I know it's 2012 but that is the case. Last time I came in for the rotate and balance they tried to charge me as there was no record as I had bought my tires at the Highland Park branch and they changed franchises. I explained the situation and they honored my purchase but should I really have to explain? For that, minus one star. read more

Everytime I schedule an oil change at this location I show up at the scheduled time and every time they say oh i don't see you in the system and have to reschedule for a different time this is the second time this has happened yesterday it was scheduled with Leon I believe he the owner/manager and he scheduled it for today at 3pm however I show up and they say again I don't see you scheduled in the system we can schedule you for tomorrow unprofessional when I had to get a new tire I had an oil change previous to getting a new tire the girl that did the oil change said my tire would not hold air but was holding air just fine before she touched it the day of getting a new tire I they assured me they had the tire I wanted but when I got there it was oh we don't have it you can wait until we get it which I couldn't because my tire wasn't holding air so I had to get a lesser tire it's frustrating I won't be back!!!! read more

Needed a new tire on my AWD vehicle, due to bulging sidewall. (Dang potholes) Thankfully I had purchased a Road Hazard warranty with my last tire change. The cost was pro-rated and the labor was free! Besides a small wait, (it's february in minnesota, everybody's got car troubles) I was on the road safely again in no time. Do yourself a favor, get the warranty. read more

My tire was releasing air out of the air nozzle instead of air going into a it was coming out. I called this tire plus they answered right away and I was on hold for maybe a minute. to They knew exactly what was going on. It was a super simple problem, I had the pleasure of Joseph helping me today. He took all of two minutes to solve my problem was very polite and also let me know what was going on with the air nozzle. I will be coming back to this tire plus for any other tire needs. read more

Helpful, friendly, and hard working. Thanks for taking the stress out of a tire replacement.

This business is a 10 star business. I brought my auto in after service from Inver Grove Ford. They quickly inspected the car and found that the ford dealership failed to reconnect the gas line. They did this at no cost! You earned my future business and word of mouth for years to come! Way to go team tires plus! read more

My tire exploded on the highway last night. Brought the tire in in the morning and although it wasn't repairable, they helped me buy a new tire and had it replaced super fast. Customer service was great as one of the workers tried to help me save a couple bucks by giving me tips to call the Honda dealership, as they just rotated and looked at all my tires 2 weeks prior, and see if they could give me any discounts. They did not, so I returned to this Tires Plus and got helped immediately and had a new tire in no time. read more

If I could I would rate this 0 but since I can't do that I have to give it one star. Being a woman I expect auto shops will talk down to me, even though I know more about my car than most guys I know, but I didn't expect them to try to charge me for something I was told was taken off my bill. I had a strut break which caused it to scrap my tire so much it needed to be replaced. About 6 months before I bought new tires from the branch in Chaska and figured I would go to the Snelling branch since it was close to where I currently was expecting the same level of service, boy was I wrong. After getting the first call with what was wrong they told me that even though I purchased the lifetime warranty on the tires, at that time it would have been replaced with no charge, I would have to pay for a new one because the branch that I got them at is an independent shop. I called the Chaska branch, explained what this branch was telling me and the guy I talked to became upset because what I was being told was not correct. He said that if needed the Chaska branch would give me the tire for free since I did get the warranty and it is covered in that. I called the Snelling branch and talked with the guy and said he had just received a call from the Chaska branch yelling at them for telling me this incorrect information so they would not charge me for the tire (needless to say the Chaska branch became my hero after this). When I went to pick up my car I looked at the receipt and they tried to charge me for the tire again! I talked with the person at the counter and explained what had already taken place. He either wasn't listening to me or was trying to see if I would give up. I explained with him for about a half an hour, after threatening to take the tire they put on off and put my spare on so I could go to the Chaska branch to get my free tire, they finally agreed to take off the charge. I will NEVER go to this shop ever again it was bad enough they had their information wrong, or didn't think I would call where I got my tires, but to try and charge me for what I was told was already off my bill was the last straw. read more

I've gone everywhere in Saint Paul looking for a reliable car repair shop. These guys have set the bar. I went in because they had an oil change discount going on. When I arrived the next day to pick my car up they apologized because they were never able to get my car into the shop. They ended up dropping everything they were doing to get it done in 20 minutes. They gave me a free oil change and even replaced my oil plug for free. Will be coming here for all my future oil changes and car repairs. Solid camaraderie. read more

Steer clear of this Tires Plus. While I've had good experiences at other branches, this location was lacking. I went in to get new tires and an alignment. The gentleman behind the counter told me to return in about an hour. I came back about in 80 minutes. The car wasn't done. I sat there like a fool for another 50 minutes. To this fellow's credit, he applied a discount to my service as an apology. Hence the second star. After leaving the shop (after close!) I noticed my car was running rougher and that there was a vibration in the steering wheel. I returned in the morning to let them know and ask them to take a look. The service manager insisted anything that would cause this reaction wouldn't happen below 50 mph but begrudgingly agreed to look at it. (He also claimed they had done a "courtesy check" the day before, without being asked, and so they were under my hood, not just under the car). Several hours later, they called me claiming the source was weakened transmission mounts. My car had been recently inspected so I was skeptical. Took it to my regular mechanic who confirmed my transmission mounts were just fine. He also scoffed at the idea they had done the close comb over the engine they claimed, pointing out that nuts which would be removed in such an operation were still dirty (had they been removed, the socket would have stripped some of the grime). I am going to have another tire shop look at my wheels before returning to this Tires Plus to have a word with the store manager but the morals I took away where: this branch will talk down to you, be rude, lie to you about what they've actually done, and potentially damage your car doing basic work. Have fun. read more

These guys are terrible. I had them turn me away and for some reason I went back later. When I did go back, they said that they'd look at the wheel on my car but they would not do the oil change I asked about. Not "there's a long wait" or "you can leave the car and get it tomorrow", just "we won't do that". After looking at the car they told me that one of the lug bolts had broken off while removing the nut (really? you didn't just break it off while removing the wheel?) and it would need to be replaced - super sketch. I also suspect they did not check and rebalance the tires as I asked and paid for, but I'm going to have someone else look at the car before I go back again to complain. read more

We brought our car into this branch when we needed quite a few repairs done on the car. They patiently talked me through each item we needed, and helped me determine which items were critical and which could wait a while. I was very impressed with their customer service, and they talked to me like I was a human (instead of talking down to me like some auto places I've been to). A while later we had a sound going on under our car, and made an appointment to come in--they got us in the very next day. Upon inspection they found a loose hose under the car and replaced it...completely for free, no charge (even for labor!). This was something another auto repair shop had charged us quite a bit of money to fix earlier the same week, and then didn't actually fix the problem. I was so impressed and thankful for the work Tires Plus did on our car. They treat their customers really well, we will definitely be back! read more

I have been going to this tires plus for two years. Not only do they take great care of my car, but the customer service goes above and beyond. Friendly staff, great coffee, and amazing car service. I went in for an oil change,. But when they heard my brakes grinding (I wondered what that sound was), they made sure I was able to get an appointment for the next day! Love this place. read more

These guys are always awesome. If I find a battery online they carry for my vehicle they match the price and are just the most helpful crew consistently. They are however freezing their butts off in the garage over the winter so bring in handwarmers or ski boot warmers as tips for them and I've been told that they appreciate bath bombs for those end of the night degreasing hot baths so they can smell fresh again. seriously these guys are hysterical and so nice. read more

I had a pretty good experience with these guys. I had a flat tire and was on the donut for a day. So I needed a new tire asap. I booked an appointment online, called to confirm, and I was good to go. I ended up leaving my car there for a couple of hours, I wasn't in a huge hurry that evening. They called me and walked me through a couple options. They told me a time it would be ready. When I came back, it was ready and they gave me the keys and everything has worked fine since. I think my experience would have been a little more painful if I would have waited there. It's a crowded, cramped waiting area. Well, it's not really a waiting area, it's more like the front of the building. There were a lot of people with tired, annoyed looks on their faces when I came to pick up my car. So have a ride ready if you need anything major needed. read more

They were nice and straight forward with my car issues. They gave me options for what was more affordable compared to more expensive products but didn't push when I didn't want the more expensive products. I was also pleasantly surprised by the friends and family discount! My car hasn't had any issues since then. read more

This place is terrible when it comes to customer service. I came there with a completely flat tire that had a nail in it and even tho I was supposed to be at work and came there thinking they could help me out since I'm in a bad situation and it's the closest place to me. They looked at me and said "sorry can't help no openings" "you'd have to leave your car with us for the whole day". like what it doesn't take six hours to patch a singular tire. I was clearly distressed and saddened that this whole situation was interfering with getting to my job and that's what they had to say to me.. I ended up filing my tire MYSELF and going to Discount Tire on Lexington and they got me in and out within two hours!! And to think these guys were sitting there talking so much crap about how I shouldn't go to discount tire and instead drive all the way to ROSEVILLE on a flat punctured tire because those people would do a better job on my car..WTF!??? Y'all suck! And I hope no females come to y'all for help cause it's pitiful honestly. I would do no stars if possible :) read more

I like this tires plus because mainly their customer service is amazing. They get working on your vehicle immediately I love the fast quality service. Would recommend this place to anyone. Staff is always friendly whether on the phone or in person. read more

This review makes me sad. I was a customer for over 10 years with a diesel. They at one time completely clean out my engine. This time I told them it had a strange sound. They said it probably needs oil. I brought it in. They did the change charged me and then said we think it's a rod, we don't have a diesel mechanic. Good buy. I was like What? Wait? Since when? He said yea a rod, we do breaks and stuff, but not engines. By. I flabbergasted and crying went to my car knowing what it means if you throw a rod. Can I even drive out of this shops parking lot? I called a local place who helped me. See another of my reviews coming soon. read more

I'm a relatively new customer here, but I've gotten my oil changed here for a great price, they fixed my headlight for me (also at a great price) and my tire went flat, and they gave me a really good deal on a new set. This is so important to me, as someone who doesn't necessarily have a lot of money to take care of car malfunctions. The service has always been speedy and friendly, and I'll probably only ever go here for my car issues. Thank you guys for he great service! read more

Brought my car here a year ago to fix a broken e-brake which one mechanic broke and another couldn't fix. It was quick and far less expensive than anyone else I called in the area. Staff is accommodating and professional. I'll continue to bring my vehicle here. read more

We had the worst experience ever at the Tires Plus at 300 South Snelling in St. Paul. We pulled in to get one flat tire fixed and they tried to sell us four new tires which were not needed. AND, they refused to fix just the one tire, but would only sell us four new tires. We just had the car into the dealer the week before and were told the other tires were just fine. They lied to us and tried to sell us something we didn't need and refused to service just the one tire. Fraud! read more

Tires Plus is the worst place to take your car or truck to. My dad has previously taken his truck to this rip off place, and they continuously lie about the work they perform. i.e. tell you they replaced brake lines and charge $600.00 when only they flush the hydraulic system. A job that at MOST would cost $250.00 on a high-end sports car with premium fluid. Think (Audi, GTR Mercedes). The tech "working" on the truck probably didn't know how to replace hydraulic lines, so just lied and took the money. This happens all too often at these chain stores, but this place got caught! Don't Do It! Take your vehicle elsewhere. You will thank me later. read more

Very friendly service. They were able to get me in next day and they took the time to explain everything in a way that made sense. Definitely felt like they were focused on me as the customer and my needs. I have been here for several services (tires, oil changes, etc.) and I have always had consistently great service! read more

Even if this happened 10 years ago, I cannot shake off my experience with this shop. 1) I had a lame minivan that needed tires so I selected their cheapest "economy" pair by name. When I came back the price was higher than quoted, say 5%. Well I was in a hurry to leave, but when I sat and checked the invoice it showed the next tier "better" brand. Even the quoted prework paper showed the discrepancy. It was the last time in 10 years I go there. Prior to that 2) I had some brake work done there, but someting was way off with the steering after picking it up. I went back the next day to have them check on it. While waiting I glanced in the bay seeing a tech swinging a hammer, but thought it wasn't my van. Then that mechanic (!) then showed me a bolt on the tie rod or something that was RECENTLY (stripped and shiny) damaged and said I needed it replaced. I stared at him (I'm not prone to cursing) and said leave it alone. I went to a different shop (still none that I could be happy with). But a year later I forget this experience and get the above switcher-roo on my tires. Now I'm quite diligent about checking reviews with our internet and apps like Yelp. Ten years are up. Today I absolutely need a flat fixed and its Sunday. They're the only shop open within 10 miles. I saw different staff, got reasonable service, and flat fixed, balanced etc for $29. I still stand by my rating even if its dated. read more

With a $20 off coupon in hand, I went here for an alignment. I have been meaning to get this done ever since getting a full set of new tires installed in early April. The car's steering wheel has been 'off' and the car has been veering to the left on the freeway. Besides, in the nearly 8 years since I bought the car new, I'd never once had an alignment done. There had never been a need. It was time. I don't think they make appointments so I just showed up last week Monday around 10am. I told them what I wanted and informed them of the steering wheel and veering issues. They said they'd check things and report back to me while I waited in their lobby. About 20 minutes later, I was informed about and shown their findings and told that an alignment was, in fact, strongly recommended according to the test results. About another 20 minutes after that, the service was complete and I was shown the final set of measurements. Things looked much better. My questions were answered satisfactorily by a pleasant fellow. I paid my bill and was on my way. Over many years, I've now used this shop maybe 3 or 4 times, and I've always been pleased with their service and efficiency. read more

This is the scammiest place ever and I lost $700 here, nothing to sneeze at. I came in for new tires and alignment. Did not have any issues with my car as far as the steering was concerned. After I picked my car up from having the tires and alignment done, my steering felt loose. It felt as if my steering wheel was coming off - my tires didn't turn when I turned the wheel. And this felt especially unsafe on the highway. When I brought it back, they knew what was wrong right away. They had not recognized the issue when I originally brought it in, but miraculously 'found it' this time. In fact they marked it down on the paperwork as a 9/10 with 10 being most unsafe. How do you let someone out of your shop with an issue that's a 9/10?? Again, I did not have this issue before I brought my car in for the first service. I asked my husband if it was possible that they would intentionally break something on my car to get additional business. Didn't seem likely, and a little bit paranoid. So I brought it back so my car would feel safe. I left after the second service, $700 later, and the issue is still there. When I turn my wheel the tires don't turn. I'm pretty sure they charged me $300 for nothing. I should have taken my husband's advice and asked for the part they replaced to confirm what was going on. Do not go here! You will regret it. I'm filing with the BBB, there is something wrong here. read more

Avoid this place! I scheduled a 10 am appointment for a winter tire swap and wheel alignment. I purchased the lifetime alignment 6 months back (big regret). After near 3 hours, I inquired about the status and they said "we've done the swap, and it will be another 20 minutes before we start the alignment, which should be 30 minutes. So it'll be about an hour." This would have been over 4 hours after my appointment time. I took my car and left. No apology or acknowledgment. To quote Jerry Seinfeld: "You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them." Even better, they didn't even check the pressure of my tires after the swap! How they put a car on the road, especially in a winter swap, without checking tire pressure is disgraceful and absolutely negligent. The best part, when I came to get my car, the two people in front of me were returning for previous work that acted up again. The guy in front of me was back for the third time this week because they said they fixed his A/C and they didn't. Go somewhere that values your time and your business. read more

Brought my car in for an alignment. They refused to do the alignment, which was under warranty, because they claim a part needed to be replace. The thing is, that part was replace two days prior which is why I was there for the alignment. They did not offer to fix the issue and told me to leave, get it fixed and come back. While I was there they didn't actually complete any work for any of the other customers, they had some reason or another that it couldn't be done. I suggest you find a better place to take your vehicle, even for routine issues. read more

This used to be the friendliest and cheapest place to get my oil changed etc. the last 3 times I have come in for service I have had to come back the next day for some sort of problem. They forgot to top off fluids, they didn't have wiper blades in stock, they couldn't get my headlight out? Ridiculous. They act like its no big deal to come back- although we all know it's time away from work or home. Never coming back! read more

Great service, great tires, staff awsome. I could have gone another 6 months or year for new rubber but Marisa was full of confidence and knew all the specs I needed and her sales approach was so smooth. Got a great deal and was done in less than two hours! I got a great deal on a set of affinity Firestone tires and the teamwork in the shop was exemplary. They even torqued my lugs to spec without me asking and checked my alignment. read more

I had an appointment to change oil. I arrived on time and received a horrible service. I had to stay for 90 minutes there. After I arrived home I noticed that my wheel hubs were loose. They tried to push me to get new tires, I am quite sure that they messed with tires. When I came back to ask about it, they denied taking tires off. However, they called later to ask if I was "satisfied" with their service. Horrible unprofessional service with possible old tire substitute. read more

I've been going here for a few years, and I love this place. I won't go anywhere else. They are super nice and never pressure me into anything I don't want. They talk me through the process and keep me updates on what's going on, even if it's just an oil change. Can't recommend them enough! read more

Talked to somebody about getting a flat tire on my car repaired. Was told that I could bring it in - best time would be in that afternoon around 1:30 they could do it, cost would be around $20 - agreed to that. Arrived around 1:20 only to find that I did not have an appointment as agreed - informed that it could be done but would be about a 1 - 1-1/2 hour wait. Well - that did not happen. Took my car to Doran-King Garage on Randolph - - Repairs done by 2:15 Cost me $15. read more