Besides great service, I have to add a note on service to the disabled. Their bathroom is fully equipped for the disabled. Besides the usual grab bars, they have an elevated toilet seat. I have never seen this in all the places I frequent. Disabled bathrooms always stop with the grap bars. When my car was finished, they drove it right up to the front door so I didn't have to walk to my car. Thank you Tire plus Staff Great Job heling us out brenda scharping read more

Appointment at 12:00 to get tire repaired. At 12:30 asked why car was not fixed yet. Lady was very rude and said things happen. Do you even want it fixed. Compared tire repair to open heart surgery where things happen. Would never return. Worst service ever. read more

Ally was amazing. helped me out with all my needs. car needed a tire plug. it's still holding been almost a week. and they're not that pricey atleast compared to jiffy lube. read more

I purchased $600 worth of tires from these nitwits and they did not balance my tires. I have taken it back three times, Roloando, Bob the owner, Shane the head tech whom did not write my appt down, have yet to corrected the issues. Their attitude is nasty. The lady at the desk with the tricolor hair looking like a freak has a nasty attitude. Do not take you car here unless you want additional issues to contend with. Go some place else. read more

I needed a tire repaired and mounted on my vehicle. I made an appointment. They expected me and did the work and a safety inspection while I waited. Ted was friendly and informative. Pleasant experience. read more

Update: they did not get the car in as promised telling me there would be a wait. I demanded a refund and got it. Do yourself a favor and do not use this business for any car maintenance. Not trustworthy. If you do use them make sure to check that they actually do the work your paying for. read more

Tried to scare me into getting my car fixed and tried to charge me over $3000. Got a second opinion and got it fixed for $300... never coming here again read more

if I could leave 0 stars I would! I dropped off vehicle a day before my appointment to look at a previous repair they did, and they would call me when it was done.I never received a phone call. THEY CLOSED EARLY! AND NEVER CALLED ME! Left me without my car and never looked at! I was a customer for 15 years and the new management from a year ago to date is terrible and not trustworthy like they used to be. DONT RECOMMEND ANYMORE! read more

My vehicle was making an intermittent clunking noise in the front end that just did not sound right, but could not figure out what it was. I have been a long-time customer of the Tires Plus franchise, so took my SUV to this store to have it evaluated. Technician drove my car and quickly diagnosed that it sounded like a loose wheel. Sure enough found that two of the five lug nuts were only hand tight and a third was not properly torqued. Not only did he fix this wheel, but checked all the other tires, did a rotation and checked for any other potential issues. Had the car for about an hour and only charged me for the cost of a Total Car Care inspection. Glad I took it in when I did because I could have lost a wheel while driving and no don't even want to think about what would have happened. Thanks for the great customer service! read more

Will not go to this location again, Basically took the car in one time and they slapped a band aide on it and then had to bring it back to have them fix it right and they charged me both times,, and the mark up on parts with this place is just robbery !! Stay way unless you feel like spending way more money than you need to... read more

My rear tire was leaking air after I replaced it at Tires Plus. The issue was not the tire or the install, but corrosion on the wheel rim itself. Tires Plus cleaned the rim and reinstalled the tire at no charge. They also gave me advice on the proper rims to order when I ultimately replace them. They definitely exceeded my expectations. read more

Tires Plus: if my dad thinks I should go to there, then I go to there. In this case, it was a case of a cracked wheel... no bueno! So, to Tires Plus I went at the behest of my vehicle-loving father. Easy peasy. The guy at the front desk was suuuuper nice. Walked us through everything. (He may have been the manager? I'm not sure.) Based on the in/out experience, super quick timeline, and front desk dude friendliness, I'd be giving this place five stars! That said, it gets a little hairy after that. Not long after I got back to MKE, I noticed the car was sort of "off-balance." Shaky, if you will. Turns out the wheel hadn't been secured to the vehicle in the proper manner after replacement, causing not only annoying imbalance but an actual potential for danger as had I kept driving on the thing, the wheel could've just fallen off, straightaway. (Maybe on the highway?) So my dad checks all the wheels and tightens/secures them; he's furious with Tires Plus. I am surely taken aback as scenarios of me careening off the Hoan bridge play through my head, but barring anything actually happening, it's more of a "well someone wasn't really paying attention/was hungover or something that day" kind of thing that I laughed off. My dad, however, was not laughing. (He takes car stuff reallllly seriously; I think it's his way of showing how much he cares.) He called to rip them a new one. So! Three stars, because front of the house manager/front desk dude was awesome. The process was easy. Someone on the back end clearly wasn't up to par, though, and for that, I have to marry my five star initial experience with the one star follow-through on the job. read more

Service was slow and very expensive. Needed a plug in my tire and took over an hour to fix and costs me $35

I'm not really sure why this place got a bad rap. I went in and asked for two tires and an oil change. They did an amazing job, it was done within an hour, and they had sales on the tires I needed AND even honored the coupons I had. My car actually runs BETTER than when I get m my oil changed at the dealership or the chain oil change places. This will be my go to place from now on! read more

Tires are good, they grip the road perfectly. However, they also did a non existing alignment. When I left the shop to drive home I wanted to test the alignment done. Instantly the car veered off sharply to the right. I centered the car, and tried again. The car YET again veers off to the right. Went back and complained. Manager (who is from Chicago) instantly went from friendly to super offended mode. Technician came, and confirmed that the alignment was not done. When presented with the facts, manager was still a bitch. I demanded my money back from the alignment and drove off. I went to my dealer where they did it for free and I am road safe again. Sorry folks, you destroyed my confidence and put me and my passengers at risk for not doing your job. I am happy with the tires, the rest however... read more

Got a check engine light on a car I bought a week before. I found out the code and gave tires plus all the information I had. They worked very hard to test my car to find out what was wrong with it. They spent a lot of time working on my vehicle. Ended being a wierd dealer thing and gave me a very generous discount for the work they did. Would recommend!!!!! read more

This is not my usual place to have repairs done, however, they have been very good to me when I have needed repairs completed in a pinch. They are friendly and cheerful, and sympathetic to the frustration that goes with finding out repairs are more extensive/expensive than one expects. As for tires, if they don't have what you need, they'll go out of their way to find it. Highly recommended. read more

It's auto body shops like this one, that solidify customers fears of getting hustled when needing to get your vehicle serviced... The only thing this place guarantees, is up-charging, and poor customer service. Never again in my life, will I go to a Tires Plus. read more

I really like these guys. I've been looking at a lot of used cars lately to buy for my family and for 20 dlrs or less can get a full inspection of the car. This had been really affordable and easy. They are fair with estimates usually pricing for worst case scenario. I've gone to several different locations. .Germantown, Pewaukee, Oak Creek. The staff is always super friendly, seem knowledgeable, and I always feel I've been treated fair. read more

We bought tires for our Subaru Forester 3 years ago, wanted a tire they were supposed to have but they were out and sold us a slightly more expensive tire with a supposedly better warranty. Got a screw in the tire 2 weeks ago causing a slow leak so my wife goes in for service, they tell her the tire is damaged and they don't recommend replacing a single tire, suggesting all four tires be replaced for $750. HOLY CRAP! The tires still have a lot of tread and are in great shape. I took the Forester to a local shop and asked them to plug the tire. He showed me the location of the hole, it was right in the tread and VERY EASY TO REPAIR! It took 10 minutes and $23. I am pissed at Tires Plus, instead of honoring their warranty they tried to convince my wife to buy new tires. Complete bullshit, they lost a customer and I will spread the word that this shop in Germantown, WI is a piece of crap. read more

I have a problem with your sales tactics. The manager at you Menomonee Falls location on Appleton Ave, quoted me a price at Tires Plus in Germantown, WI in writing for $532.40. When I went in on Wednesday for my appointment, The cashier wanted to add for $10 to "check everything." Ok fine, get you $10. Then they wanted to add more for an alignment. No. I don't need that. Then you want me to sign for $602.23. What did you add in since you printed me off a quote?! Something that has nothing to do with nothing!!!! I'm not a mechanic but I'm not stupid either. (I can't remember what it was, but it was something stupid). So I left without tires. I'm not "comfortable" getting ripped off. read more

Do yourself a favor a save yourself the time and go across the street to fleet farm. Worst service ever. Set an appointment for 5 o'clock pm and was promised it would be done in 59 minutes. My car was not done till 10:15 pm. Every time I called I was told 30 more minutes. My car was the last one done with a set appointment. Rich straight up lied and could have cared less. Terrible place. Do not go here. read more

Brought in 4 tires that I PURCHASED from Tires Plus. All they had to do was balance them. Not take them off, not re- mount them, just balance them. They charged me $52 to do this! When I brought up how shocked I was at the cost they just said that is the way it is. This place is so over priced. read more

Hello I would like to say to all the unsatisfied customers please go back and ask to speak to the manager Torrey. Under his management he will be able to fix and accommodate any problem you may have. I have been a faithful customer to Tires Plus just because of his extensive experience, exceptional customer service and excellent expertise. He has transitioned in management through a few stores and wherever he goes....I go! I've been a happy and completely satisfied customer because of him for over 10 years. He and his staff are honest, professional and knowledgeable. They will fix your car to your satisfaction. Don't pass up an opportunity to not only have your repairs done right the first time you will also be a customer for life like me....tell him Maurice sent you! Have a great day everyone and drive safe. read more

Thought I had a wheel bearing problem, they diagnosed the brakes being rusty and causing the noise. Pads down to 4mm. Okay, let's do it I say. Eric says he recommends having the brake fluid exchanged also and if I do it will extend my warranty to 2yrs. He also says there is a $60 per axle discount on brake work. Sounds good right? Once I get the bill I question the price of the rotors. $108/ea. for the front and $61/ea. for the rear! $338 for rotors? I research the part number, surprise! It's an AutoZone part. $45/ea. front and $20/ea. rear! Are you KIDDING ME? Now about that warranty for 2yrs with a brake fluid exchange; AutoZone warranties their rotors for 2yrs Eric, brake fluid has nothing to do with warranties, it's just a matter of water build up in the fluid for boiling point and effective braking. For what I paid for rotors I should have received some EBC brakes or at the very least the top of the line AutoZone Gold Duralast with high carbon steel, those are at least $74 and my colon wouldn't hurt so bad. Do yourself a favor and research every part they use in their quotes before they do any work for you. Tires Plus; you failed big time! read more

We purchased 4 Firestone FR110 BL P225/60R16 97T tires (rated for 65,000 miles) from Tires Plus of Germantown in June 2016. The front passenger tire has developed a bulge with less than 7,000 miles and Tires Plus says the problem is likely because of a pothole. We know this to be unlikely because the car only goes from home to work and back and the roads are good. This sounds like one of their "go to" answers when customers have defective tires and they want to charge us $115 to replace the tire. As a result of their poor customer service I will NEVER do business with Tires Plus again! read more

I bought four tires from Tires Plus last November. I went in for a brake inspection last week, and the GM Eric was a total asshole. He was making excuses not to do what I asked. I waited 3 fucking hours for a brake inspection that should have only taken 30 minutes. THE LACK OF SERVICE HERE SUCKS, I am only giving one star because I cannot give what they deserve. Which is ZERO STARS!!!!!!!!!!!!!! Next time I'll go to Walmart or Midas read more

I normally use Tires Plus in Pewaukee but used the Germantown location because I would be in the area. My scheduled oil change took almost an hour and a half. After 25 minutes I notified the desk that my truck was still in the parking lot and not being worked on. He was totally unaware of what was going on with my truck. After the oil change was done I was not offered the free oil change and none of the recommendations were discussed. Tires Plus emailed me a survey which I completed. Louis responded to the survey via telephone offering an apology, a 20% discount coupon and a free oil change. He did tell me that I would have to stop in and pick up this offering next time I was in the area. This locatation is very unprofessional at best. I stopped using this location several years ago because of this and obviously nothing has changed. I will not be using Germatown location ever again. read more

We came here yesterday because we ran something over on our trip down and popped a tire. Our tires were ready to be replaced anyway, so we decided to go ahead and get it done. When we arrived everything was good, techs were great, my husband explained what we needed and wanted. They looked in the inventory and told us there were four of the tires we wanted and they could us in right away. Cool! We walked across the street and came back about half an hour later to be told that they actually only had two tires in their inventory and had to wait for the others from another location. No question of do you want to come back another time or anything. My van was already on the lift. All in all we were there for nearly two hours. When I asked about the 59 minute guarantee I was told that's only for scheduled appointments and they got the tires so that's all that matters. No apology, nothing. Very disappointed in the service. read more

thanks to louis he saved the day!!!!! he broke my lock off my tire!!! he were super nice and cool!!! very professional and nice people. i will shop there again if needed to be!!!! i like how clean the office was and how the workers made me feel comfortable. read more