The customer service here is amazing! The salesperson behind the counter was wonderful- he took the…read moretime to explain the difference between 4 kinds of tires- the pros and cons to each. He was very knowledgeable- it was very refreshing. He also got us in same day (Saturday) for 4 new tires and an oil change- he was able to find coupons and rebates for us to use also same day. The only negative is one of the techs got a bunch of oil or grease on my tan car mat on the drivers side- so now I have to get some resolve carpet cleaner to try to get it out- other than that it would be 5 stars!

Richlonn in Waukesha meets my top three musts. Reliability, honesty and punctuality. I have taken…read moremy cars there for years and based on my three musts, I will be returning for future service needs.

Classic Bait and Switch. I was given an estimate of about…read more$1,000 for a set of new tires plus alignment. So I dropped off the car, then got a phone call that the alignment would cost an extra $239 for the rear tires. "The estimate only included the front tires," they told me. "But we can give you a coupon for $20 off." Who would give an estimate that did not include the alignment of all four tires? I will send a letter to the Bureau of Consumer Protection at P.O. Box 8911, Madison WI 53708. Maybe they will agree.

I recently had an extremely disappointing experience at this Midas location. On July 8, 2024, I…read morescheduled an appointment to diagnose three warning lights on my car: the SH-AWD light, emissions test light, and A136 service light. I arrived at 3:15 PM and signed a consent form for diagnostics, for which I was charged $82.50. After examining my vehicle, the technicians informed me that I needed a Mass Air Flow (MAF) Sensor. They emphasized that not replacing the sensor promptly could lead to improper air-fuel mixture and potentially damage the catalytic converter. Given that I use my car for work, they strongly recommended an immediate fix. When I inquired about the urgency, they insisted it should be done as soon as possible. Due to the urgency conveyed, I sought a secondary opinion but could only reach my sister, who advised following the shop's recommendation. The quoted cost for the MAF Sensor was $264.99, with an additional $85.00 for labor. As I did not have the necessary funds available, the staff suggested an EasyPay loan, which I applied for and was approved. However, upon further investigation, I discovered that the MAF Sensor in question retails for only $59.99. This significant discrepancy indicates that I was charged nearly five times the retail price, which I believe is a deceptive and unethical practice. I am highly concerned about the business practices at this Midas location. I urge other customers to be cautious and seek a second opinion before agreeing to any costly repairs here. I am currently pursuing a complaint with the BBB and the consumer protection office to address this matter. Update: the manager also lied to the consumer protection offices and said my car was brought in for intermittent no start which isnt even true my car has never not started. ETA: Alex has been really helpful and took time to explain everything to me in detail. I still think there should have been more of a diagnostic and testing and that the cost of the part is really expensive but I've felt less like I'm being taken advantage of since he took time to explain everything even if I don't understand it. Corporate still hasn't called me back.

I need to start this by expressing that up until about a year ago, I had only serviced my vehicles…read moreat the Madison dealerships they were bought at. I was willing to make that drive because I was seriously that nervous to have anyone else touch my cars. I had an issue where I was too fearful to drive to Madison for a repair. I stopped at F&F to see if this was a repair they could do. Aside from the price being about half what the dealership charges, I felt genuinely appreciated and that I was being taken care of by someone who sincerely cares about their customers safety. Since that day, I only go to this F&F location, for EVERYTHING both on my Mercedes and my Hummer. The manager Ryan exceeds my expectations on a regular basis and after being an F&F customer for about a year now, I can say I really have no reason to go anywhere else.

I don't understand why this place gets bad reviews. It's a tire and general vehicle maintenance…read moreshop. Customer service is satisfactory for such. They have great pricing and always can fit me in on short notice. We have taken three different vehicles here. Sure the guys at the front desk can be short. If you want the full customer service experience go pay 50-100% more at a dealership. My only negative remark is sometimes it takes them a bit longer than stated for repairs. I try to drop our stuff off early in the day and pick it up end of day to avoid problems.

Took a second car to Chuck's and had another great experience. The service is by far the best…read morereason to choose this auto shop, but the work they do seems to also be great. I got an oil change and they diagnosed several other issues with the car. I chose to not pursue the work right away but mentioned that my tires weren't holding air. Turns out they were 10 years old and dry rotted. Chuck's was able to order new tires and get them mounted and aligned all in the same day. Every conversation I had with multiple employees was professional but friendly. I was temporarily in town and had this work done, but based on these great experiences, I'd go out of my way to go to this auto shop again.

These guys are great! I was traveling for work and had a low front tire. Stopped here on the…read morerecommendation of a coworker, and they did not disappoint! Super friendly and they filled all tires for free and said if it happens again come back. So it did, and I did. Turns out I had a nail in my tire. They patched it up and I was on my way! Plus they had a female behind the desk and I believe she works in the garage, too. How great is that? Love it! So if you ever experience car trouble around Sussex, Wi, stop by Chuck's and they will take care of you!

I spent $3500 for some seal And 1700$ for AC fix Not fixed…read moreI purchased many tires and many repairs done here for the last 4 years I probably invested 8000-14000$ here for repairs Usually they are good The AC they can't find the leak I calked back they said t trick is too complicated which might be true but I spent my money here I guess not going back there

Tire warning light came on just outside Johnson Creek. Pulled in to J&L and Vince could not have…read morebeen nicer or more helpful. He gave me three options and though they didn't have the tires in stock, he could get them the next day! Checked out a tow to Madison ($400) or a free tow to the Madison dealer ($2000 for just installation!). Crazy!! Selected a set of tires from Vince. He called the following day and it was ready earlier than I needed. So patient, friendly, informative. They must see flats and blowouts all the time. I would easily return here!

I have been a customer at this location for 20 years, I remember being frustrated on several…read more occasions with the quality and value of the repair. I stopped coming back for several years as a result. Since the garage is minutes away from my house. I tried to give it another shot. Just consistently unhappy with this business. There are better garage is in the area.

Always a fantastic job done. Reliable. Honest. Fair. Truly Trustworthy. Will always bring my car…read morehere. Amazing Job. Well done guys!

Awesome service, clean facility, and they stand behind their work…read more Over the past few years I have taken my vehicles there for repairs and was in need of their help again on a used vehicle that we just purchased. They were able to determine what was needed and completed the repairs in a timely manner at a decent price. They do not try to sell you uneeded services either. Thank you Jeff and crew!

They do a great job, but if you send coupons out, please honor them otherwise that's false…read moreadvertising. You don't want that reputation. I literally just received the flyer in my mailbox 2 weeks ago. There were other coupons on the back of the flyer. I was thinking about using one but I am not sure if it's accepted or if you'll raise the price on me last minute.

I had to have my front end replaced a while ago and decided on this place. It was my first time…read moreusing them so I didn't know what to expect. I set up a drop off time and they looked at it the same day. Then they emailed me a great list of things that needed to be fixed, and things that should be replaced soon. The list also had pictures of everything which really helped me decide. They managed to replace the parts I needed in a day which was great since I had to get to work! The prices were more than fair and the work was quality.

The entire staff was so professional, courteous and Honest!! They did exactly what they proposed to…read moredo. They didn't add any extra expensive or hidden costs!! That was so refreshing after going to so many auto repair shops in the past. They explained everything and really seemed to care about customer service. I will not go anywhere alse and will recommend Felsings to family, friends and future contacts. They replaced 4 new tires, oil change and free overall vehicle inspection. I drove away feeling confident that my car was properly maintained! Thank You Everyone at Felsings!!!