I received first-class person-to-person service. Patrick listened carefully to my concerns and asked before making recommendations. Prices were fair and with Patrick's recommendations, I was able to save a considerable amount of money. Handling of the car is good now. Very pleased with the work. read more

Been going here for a while now, wish I knew more about cars because things seemed iffy at first but things have gotten a lot better. These Guys do great work! very friendly read more

I bought new tires on amazon for my jetta, removed my factory wheels with old tires and brought them in to this business today to have them mounted. The sales manager was kind enough to up-charge me the "custom wheels" rate of $37.50 per tire instead of the "standard wheels" rate of $25.00 per tire. When I asked the sales manager why he charged me the "custom" rate, he stated that it was because the wheels were aluminum. Don't bring your aluminum wheels here. Apparently that's the marker now for a custom wheel. Thanks for the honest business guys. read more

All of the reviews are true. I arrived and the front desk person did not let me know how long it would be until my car was serviced. I waited for an hour and then another man came in and the person in the front took his car right to the back. At that point my car had not even been moved so I kindly asked for my keys back and left. read more

One of...if the THE...most unethical places in which I've ever dealt. Initially sold me tires with the "sale" price only to find out each tire was $30 less at Walmart. Oh, well, my bad. I should have checked. When selling me the tires, they told me about the free lifetime tire rotation that came with the purchase. However, each time I brought the car in for tire rotation it took them 4 hrs. They put people who were paying for new services ahead of me until there were no more new customers, then they rotated the tires. Finally, today, i brought my car in for another rotation. There was only one car in the bay. The clown sales person told me I was up next and it would be an 1.5 hrs. i came back only to find they hadn't even looked at my car. instead, they put new people arriving and paying for new services ahead of me once again. They are scamming people, telling customers that new tire purchases come with free lifetime rotation. However, that service doesn't make money for them. So, they make suckers like us wait for hours, discouraging us to bring our cars back for the service, if they get to it at all. read more

Really some of the best customer service over has from anywhere in years! I was in a major pinch with a tire leak...they fixed it and didn't charge anything. read more

Tires Plus tried to charge $1000 for an a/c repair, saying they needed to replace the compressor. Norris Auto fixed it for $236. The compressor was fine! read more

Very poor customer service and they are very disrespectful. I left my car for a wheel alignment at 10 am and I called to check on it at 3 pm. Then at 4 pm I got a call from tires plus saying that my car was ready to be picked up. When I went to pick up my car they said nothing got done in my car. They left my car to the end and did no work on it. They made me waste the whole day. read more

You can smell the WHITE PRIVILEGE when you walk in the door! No Greeting, very nasty attitudes! I stood in line waiting to be serviced, a white man walked in after me, and when I addressed him and told him there was a line he proceeded to tell me he had waited for 2 hrs and he needed to go first. As we all know this is extremely rude, considering he was only waiting to pay for a service to his vehicle when I hadn't even been able to talk to a representative at all! Then the white man that worked there, PROCEEDED to check him out in front of me like I was not even there! I WILL NEVER COME BACK HERE and I will tell EVERYONE about my terrible experience. read more

My steering was loose, these fools charged me $22 but did not actually even show me the problem or even check my suspension. and Im going to another shop to get a second and more professional opinion, the charges for a steering shaft was over $400. Overpriced, no wonder they have 1 star! read more

Negative These are not mechanics, they replaced my fuel pump and crank sensor incorrectly causing my engine to seize 5 miles away. They are incompetent and liars. Cause 6000.00 damages to a 454 engine with only 110000 miles!!! Bad business, read all complaints on BBB. read more

Quick and efficient! They let me sit in my car with my daughter while they tested and then changed the battery, right out front! Steven was very kind and helpful. Will definitely come back for my car's needs! read more

I took my car in for a problem with my back tires and they told me I'd need all new tires and a rotation. They later called and said they couldn't fix the back wheels, but they rotated the front (which I didn't really care about) and told me they were going to charge me full price for the rotation. I also had to wait two extra unexpected days for the parts to come in and they didn't even end up using them! Overall terrible service and lots of funny business. read more

Attention customers!!! Beware of these hoax car mechanics, few weeks back my Chrysler Sebring convertible (75k driven) stopped working. Overall condition of my car was excellent, with the ray of hope I towed it to these very well-known car mechanics in town, they checked my car and charged me 85 dollars/hour, but couldn't reach to any conclusion and told that my car engine timing belt has been broken, and probably because of zero tolerance engine, it might have affected the car engine badly and suggested to replace the engine which would costed more than 4000 dollars. After spending 700 dollars just on diagnostics, these people could only reach one conclusion "replace engine". Devastated by this, I had to sell my call at junkyard price and was purchased by a mechanic, after few hours I got a call from that mechanic, that he drove 60 miles with my Chrysler Sebring, and he told me that he just replaced front exhaust can which cost him 22 dollars in parts and one hour of labor. I lost my car as I relied on these car mechanics hoaxes, who claim to be the best dealers in the city, but seriously doesn't know anything about car fixing OR did they do this intentionally? Moral of the story: Never rely on such big car mechanics/dealers, who are in this business just to loot you !!! I did not just lose my car, but lost my trust in these people!!! read more

I have used the Champaign location for many services for 22 years and have never been disappointed. Management is knowledgeable and helpful. I have and continue to recommend Tires Plus to anyone needing auto service. read more

I had new bearings and struts put on both sides from a different (and wonderful) mechanic, and when I went to have an alignment done here, they told me my mechanic had done something wrong and that they couldn't do the alignment because my bearing was very loose. They told me I had to replace the BRAND NEW bearing AGAIN. They took me back to see how loose it was and from the looks of it, my tire was loose. He could move the tire back and fourth, and told me the bearing was loose. He said it'd be another $400 to replace it again. (Mind you I had just taken it to have both of my front bearings replaced). I called my mechanic, and he asked me to bring it back in. My mechanic took my two tires off, showed me my BRAND NEW shiny bearings and put my tires back on. The best part is- after they tightened the lug nuts on my tire, THE TIRE WAS PERFECTLY TIGHTENED AND JUST FINE. long story short, they tried to scam me out over $400 by loosening the lug nuts and showing me my loose tire. Never going back read more

I took my car there for a headlight bulb to be replaced. The part was eleven dollars...it took them twenty minutes and they charged me EIGHTY ONE Dollars!! RIP OFF..... NEVER EVER AGAIN read more

i took my stickshift vehicle here to get my oil changed and after i got my car back, it pulled to one side drastically where it never had prior. i was not impressed nor would i ever go back. read more