This is why Capital Heights gets a bad reputation for terrible customer service. I had a previous terrible experience at the Tires Plus on Ardmore Road that nearly cost me my life because of horrible mechanic workmanship that caused my wheel to rip away from my car at highway speeds. I was fortunate and upset, but the area manager at the time had me take my car to the Walker Mill Road location. It was new at the time and I didn't have issues with the service. Fast forward to this morning where a manager, I believe his name was Akari, informed me yesterday to bring my car in this morning because it was over heating only to inform me when I got there that they could not see my vehicle until tomorrow. Mine you that this can happen and is somewhat understandable, but what happened next was un-excusable. I asked why he told me to come in the next day and his response was, "Why you come at me like that??". I don't know this guy, although he looked like someone I had dealt with at the Ardmore Road location. I told him I was a customer and he acted like he didn't care as 6 other customers witness the exchange. I told him I was going to call corporate again which he responded, "I look like the type". I complained to corporate and am waiting for the area manager, Lester, to call me back so stay tuned. With that said I will never give business to any Tires Plus location again. I went there because they tend to be cheaper, but alas, you get what you pay for. After wasting my time and embarrassment there this morning I went to the Central Ave NTB which had an extremely long line, but was still able to fit me in and made me feel like my business was wanted. To anyone reading this who lives in Prince George's County, we are never going to change our dynamic until we ask more from the business here who want our money. Please do not support those who do not seem to care about you. read more