Drove in needed a nail removal, put me on the schedule; (said , when I called! If you get here…read morebefore 6pm we'll do your car! Waited 2 hours, they were busy the whole time. Not one employee stood around, everyone was busy waiting on customers! All employees were friendly, knowledgeable, respectful. We left at 6:15 not one, but everyone in the service area had a dust mop in their hands cleaning up!! Someone was in the waiting area mopping up too.

You would assume this is AI, but you would be wrong. I don't know what tech worked on this but I…read morethink he overadjusted on the tow a tad bit. Then the manager tried to gaslight me and told me that the problem was with my car and not their completely unprofessional work place etiquette. I swear on my life more than half the employees looked like they were high. would not come here ever again unless I just wanted to be fucked over senseless.

I needed immediate assistance with my tire losing pressure quickly. They were able to get me in…read moresame day and diagnose the issue within an hour of me arriving. Turns out I had a nail in my tire. They patched it up and gave me advice on how to handle it moving forward. The staff were kind and believe I got great value for the service.

I stopped here twice recently. The first time I was told that the lady at the counter was very busy…read moreand I would have to come back another time. The second time I arrived, I was told that they only do certain jobs on cars at certain times of the year! If you can believe this! I suggested that no matter what a mechanic was doing, they were being paid by the hour, and she said it was the owners decision that they can only do certain types of work certain times of the year Coming from a family of mechanics, you could've knocked me over with a feather. This is insane. Not recommended. They will never get one penny of my money. Is there anything less than one star?

This was the worst service I've ever experienced. Please avoid Run Run if you can…read more I brought my wife's car here for what should have been a simple oil change. The car was running perfectly before I brought it in and had never had any issues. Unfortunately, after the oil change, they drained the wrong oil, and now the car will start but will not drive. It has been stuck in their bay for TWO days. I paid $93 for the oil change, and they didn't even reimburse me for the service. On top of that, they told me I would have to pay out of pocket to have the car towed. They offered no assistance with the tow, which cost me another $100. When I returned the next day with the tow company to pick up the car, I tried speaking with the manager. He was extremely rude, disrespectful, and completely unhelpful. I should have paid more attention to the reviews before coming here. This experience has been incredibly frustrating and has cost me additional time and money. If you're considering getting an oil change here, please avoid this place at all costs.

It wasn't quite instant... more like eventually, with a side of waiting. There was a bit of a line…read morewhen we went, and somehow that 'bit' turned into two whole hours. To be fair, the guys were super nice, friendly, helpful, all smiles. I just couldn't tell if they were putting the pedal to the metal.

I am extremely grateful for the kindness and compassion I received at NTB National Tire & Battery…read morein Streetsboro. I am a Disabled Veteran living on a fixed monthly income from the U.S. Department of Veterans Affairs, and sometimes it can be very difficult to make ends meet. I had already dealt with a flat tire just two days ago, and today I unexpectedly found myself with another flat tire. I explained my situation to the manager and let him know that my funds were very limited. Instead of simply turning me away or treating me like just another customer, the manager listened and showed genuine compassion. He was able to help me with a discount so that I could afford a tire, get safely back on the road, and make it home. That act of kindness meant more to me than he probably realizes. When you're already struggling financially, an unexpected car repair can feel overwhelming. Having someone willing to work with you and show a little humanity makes a tremendous difference. Thank you to the manager and the team at NTB in Streetsboro for helping this Veteran when I truly needed it. I highly recommend this location and sincerely appreciate the kindness, professionalism, and excellent customer service I received. Five stars and my heartfelt thanks!

Larrietta, Bob, & Chris went above and beyond to cater to my service. The trio are amazing. They…read morehelped me more than they had to and made sure I was satisfied. Aside from that their price beat the dealership by 25%. ... Typically I do not feel that type of customer satisfaction. First time at this location, but it won't be the last. Thank you again for having an amazing team at NTB Streetsboro!!!

had a flat needed two new tires but couldn't drive vehicle…read more I brought in the flat tire on its rim and the other one from the same end of the vehicle. Four people including manager explained that they could not mount and guarantee tires unless I brought the vehicle in. I was treated very rudely. I spent a lot of time getting the doughnut on and inflated to the 60 PSI it requires. A big waste of several hours. All of this drama was needless.

My interior drivers door handle broke, and AASC was able to get me in almost immediately. The…read morerepair was done fast, and the price was fair. Two things I really want to call attention to: First, a lot of well-reviewed places are booked solid for weeks. I was able to drop off my car the week I called. Second, Alan, the dude I always spoke with, was great. Friendly, responsive, answered my questions. Great place.

Honest. Fair. Patient. Understanding. Friendly. I have a very old car, but it's been well…read moremaintained. Except one part needed to be replaced and not much you can do about the undercarriage. A 2000 SUV. Still runs great!

This shop did a great job taking care of our family and getting us back on the road. We were…read moretraveling from NY to KY when our wheel bearing broke. We have a newborn and a 2 year old with us, we picked Jim's based on other reviews and we're glad we went there. We got to the shop 45 minutes before they closed, they took a look at it and order the part just based on hearing it. My husband took the car back first thing in the morning when they opened and they had it fixed within 2 hours. The staff were all friendly and helpful, let my husband see how bad the wheel bearing looked and the price was more than fair considering the urgency of the situation. If we lived in this area, we would be customers for life. Thank you so much Eric, Mike and Tim!!

Jim's Auto is a great shop. They scheduled an appointment for me and let me know what needed fixed…read more They gave me good information as well. I had things that needed fixed to pass E-Check. They also saved me a bunch of money by getting what needed fixed now to pass E-Check. They kept me informed of the progress and had my car back the same day. Highly recommend them.

I got 4 new Carlysle tires for my travel trailer. The service was fast. The salesman took the time…read moreto explain the difference between these and other tires for camper use. They treated me great even though they did not get to do the mounting. Great place.

Went to get a leak repaired and to get my tires rotated. The tire is still losing air and when…read morethey rotated my tires they failed to reprogram my sensors. I found a YouTube video and did the programming myself. I'll be looking at other shops to do the repair.

dumb enough to take my truck here thinking a slow leak on a tire should be easy enough for a place…read morecalled Tiremaxx. Wrong!!!! they said they replaced the valve stem and cleaned it up and it should be OK. why I went outside to get my truck. The tire was already still leaking. $40 and nothing is fixed. The next I took it discount tire and they fixed it, permanently, for free. I will never enter tire again.

It all started out great! Very clean customer area, very polite staff at the desk…read more I ordered tires through Goodyear.com and had them delivered here to be installed. I figured, if Goodyear is trusting this shop to be an installer, why not give it a try. Tires were put-on in no-time, had a brief chat with the manager, very nice guy. But then I drove the vehicle on the highway, it appeared that there's shaking going-on. So I took it back. After I dropped it off, they called me to say that there's nothing wrong with it. That it must be the brakes. I'm certain that when I'm driving on the highway at 70 mph, my brake pads are not making contact with the disk. When I shared my disagreement, it was like I stepped on their ego and next thing I know, every sentence started with "just so you know".....talk about gaslight central! Luckily, they extended a courtesy reimbursement for me to take my tires to another shop and reimburse me for the tire balance, which I did. Wouldn't you know it, they were able to fix the issue! After visiting 3rd time this month, I do see a vast difference between the shop and the customer area. NOBODY had safety glasses, some guys had their shirts un-tucked around machinery, one guy had headphones on replying to text messages while under a vehicle. They treat their customers well, just not their vehicles. Great customer service, not my car-shop.

terrible customer service, terrible work, I took my Mazda…read morein to get a clutch replaced, I bought my own part as I was needing a specific one rated for higher power, I got my car back after spending over 1600 dollars in labor costs alone, the first 200 miles my sway bar linkage fell off, which was a direct cause of them removing my front axels to drop my tranny this was 2 days after getting my car back, i Fixed that, but my clutch is making god awful noises, squaking when I take off or am in reverse, I drove for the full recommended 500 mile break in period, still making the same noise, I took the car back to them to check their work to which they very rudely told me I dont know what I'm talking about, I'm not a mechanic, my transmission was already destoryed when I brought it in. I have photos of the clutch they took out, to which they said it is in pieces and it very clearly was not, my car was not making these noises before I spent about 3 grand in Toto Al with parts and labor, now after sticking a camera up they are more showing me the video from this, all while saying the clutch is installed correctly, but either way they don't guerentee labor unless it's on their parts, and I simply was never told this, was not told this when I brought the car with the clutch, was not told this when they texted me to tell me to order a fly wheel, they never once told me it wouldn't be warrantied or never once recommended me to use their parts, I paid the labor to have time work done right, and I am left with a car that i have put my whole soul into for 5 almost 6 years that is embarrassing to drive, and sounds super rough. I was also hung up on by them saying "come get your fing car" then hanging up. Very unprofessional, very disrespectful on the phone, very disrespectful in person told me when I picked the car up that I don't know what I'm talking about, they told me the part was bad, which they did not, I have all the texts from this place, I also paid for an evaporative leak to be fixed, I still have a code for this and they are telling me that's not what they were supposed to fix, but that's the code that I said I wanted to get fixed. had 3 people all talking over me raising their voices and telling me I'm wrong, DO NOT TRUST THIS PLACE. Also no where in the receipt or paperwork does it say they don't guerentee work on customer supplied parts, was never mentioned

Bob's is a great place Bob the owner fair, honest,and dependable guy. i told Bob to replace all the…read morebrakes on my wife's car he gave me a call told me the back brakes were only half wore downed. most shops around here would change every thing with the brakes. (IE muffler shops)