Hi Yelp. Tried to support a small business. Mistake. Hope they don't get upset, waste half my work…read moreday, get mad over nothing, melt down, and break my car (again). *shrug* Never trust mechanics who refuse to explain their work. The only things they respect less than their profession are their customers. There's a reason a nearby spot told me they stopped giving Yeargan's the time of day. They act like guilty pre-teens who got caught cheating on a test if you ask them something. Dig other reviews here. There's a pattern. Short: Something went funny with my car when it was serviced. Their attitude during follow-up was "Yeah? Drink bleach." Then came the theatrics. Paid $200 to watch some guy freak out and wag the dog. Issue left unaddressed. Long: Got something done. Cool. They noted several issues, but I was already handling those through insurance (was waiting on two checks). Paid, drove home. Lightly touched a door handle. Couldn't get out. Hadn't touched it since leaving the car with them. Cable busted under their watch. Yeargan's lost it when I tried to discuss it the next week. Everything fine on voicemail, but when I went in, it was "$800 for this mysterious issue we *totally* did not cause, jerk!" Owner(?) came unglued and grew cartoonishly condescending when I pointed out they were the last people to use the door, and that I knew how cables break due to my job. You're a tech, sure, but I didn't toss my engineering experience when I walked inside. Yeargan's dived into desperate, scammy evasiveness. They didn't clarify the issue, explain policy, or introduce me to who worked on it. "We got out of it a bunch of times" was pretty much it. Didn't buy the glib take. Suddenly, they were aristocrats, acting like I dropped cash, left, trashed my door, and then sucked up their precious internet browsing time with my unwashed problems. The Nick Cage House of Reactionary Auto Repair and Trying to Scare 20-Year-Olds. Could've said, "Here's what we saw." Instead, Yeargan's demanded nearly a grand for a basic repair, which wasn't needed before I visited, and went full rage-clown. Embarrassing. Worked when I dropped it off, and you used it last... as you said ... so... Discount Occam's Razor for a second. The narrative would read, "Nah, some linebacker Conan'ing this handle around didn't bust it; the disabled person with a bum hand severed this threaded cable, yet didn't hear anything in a silent environment. Or micro-sized ninjas did it. Or Bigfoot. Anyway, we want $800 for this menial job." Sniff test: Failed. Where there's smoke, there's fire. Plausible deniability? Okay, but if you're certain? Explain it. I paid for expertise, yes? You already took the green. Back it up. Instead, Yeargan's showed no confidence in their work and threw a self-incriminating, huff-and-puff fit. Removed all doubt. Corpse at their feet, blood on their clothes, knives in their hands, screaming "We didn't do it!" but... uh... Hit dog will holler. After watching him deflect, I quit speaking with the huffy guy. He then started jumping into my conversation with another person to tell me what was what. Asked for an evidence-based explanation? Nada. Left to his own devices? "Power move Pete." Smartest cat alive, muttering to himself and tagging every other sentence with angry platitudes. A business model based on acting like a gym coach in a bad 1983 comedy. What's "overcompensation"? Hit dog will holler. Hurt their feelings when I responded to their 758th automated text with "You owe me a new door handle!" Boo-hoo. They wasted tons of my time, and a quick DIY fix corrected their mistakes. Yeargan's whining to the pay-to-play joke that is the BBB, using selected de-contextualized recorded snippets (... creepy... ) about how they *weren't* prickly, hostile, or unprofessional, was fun. "This customer ignored me while I repeatedly insulted him after he dared to ask basic questions! WE'RE TOTALLY *NOT* DEFENSIVE!!" A hyperventilating man with a bruised ego, barkin' and fartin' to distract attention from their team's negligence? Doesn't scan very "pro." End result? Door was still busted. Contrarian outbursts did not solve the issue. Watching employees roll their eyes at their boss and his sneering, bitter asides, most of which were factually wrong? That also didn't help. Door was still busted. Again: Hit dog will holler. When I returned to my regular shop, they immediately noted I didn't even need half the work they tried to push on me. They also told me they stopped recommending Yeargan's, and that something was "obviously going on over there." Tell me about it. People need their cars. They use them to earn a living and care for their loved ones. If your options are nothing or this place? Stick with nothing. Keep looking. Your money, safety, and time are worth something. Don't entrust your vehicle to Yeargan's. "Top notch" in the same sense that throwing trash at a wall makes you an "artist."

My tire was flat, apparently slow leak as it seemed fine when I left that morning. I drove it there…read morebecause it was close. They told me $450 for new tire and installation. Then gave me a huge "complimentary" list of things I needed to fix. I didn't appreciate the upsell. They did put air in the tire, which I appreciate so I gave the 2 stars instead of 1. I drove it to Costco and had tire changed for $270. I get that it's more expensive in local garages than chains like Costco, and I probably would have paid an extra $100-but they lost my trust entirely with their laundry list of "things wrong with the vehicle" which was actually fine. Too bad. I like to support local as long as I don't feel taken advantage of.

They have been great. I started out just getting my inspections here, but now I trust them with all…read moremy maintenance.

I requested a quote for replacing spark plugs on my suv. The quote that I received from Spencer's…read morewas $700 best case scenario. He went on to explain how expensive the plugs are and the difficulty of removing. He also said that if the plug broke during the process the price could increase significantly. I bought the motor craft platinum plugs off Amazon for $38. A mobile mechanic installed in less than 45 minutes for $200. The other quote I received was $250. What a rip off.

Highly recommend. Hit a deer and they were so helpful in guiding me through the process of dealing…read morewith insurance. They also were very quick with their repairs, kept in constant communication, and got me my car back before the holiday weekend. I hope not to need a collision repair anytime soon, but if I do, I know where I will go!

I had damage to my driver side door (which I could not open) and Wayne and his wife Charlotte…read moretreated me like family. They walked me through the process of what needed to be done to resolve the issue and was upfront on the cost. They did a wonderful job and I would recommend them to anyone who needs work done on their car and who wants someone to talk plain English to them. Sincerely, Donna Shipman

Julian was extremely helpful and did a wonderful job changing out my truck's battery when I didn't…read morehave tools to take care of it! Top notch customer service.

This business has various auto supplies available to purchase. When I arrived I was greeted by…read moreseveral employees. I went to the counter to ask for assistance and Crystal assisted me. She was friendly and very personable. Crystal went above and beyond to assist me and make sure that my needs were back. I will def be back.

I had a good experience here with a service appointment. I took my car in on a really busy…read moreSaturday, which I don't necessarily recommend (there were atleast 20 cars ahead of me and they close early in Saturdays). However, even though there were many cars ahead of me, the service technician did his absolute best to make sure that I got my car back the same day. Kudos to him for going above and beyond to meet my needs. I also like the fact that they provide Uber service within a few miles if you live close by. They had a driver drop me off at home and later pick me up when my car was ready. This was especially important to me because I didn't have anyone to pick me up at that time and it worked out well for my schedule.

My recent experience was good. I had brake service, oil change and wiper replacement - the service…read morewas fine overall. I am surprised the they have taken out complementary cold water bottles and replaced with a fountain and vending machine instead. But overall fine. I initially thought they overcharged they explained the charges and it was actually fine.

1st Response Towing was quick, affordable, and super helpful! Thankfully it doesn't come up…read morefrequently, but I've recommended them to a number of people!

Afternoon, Thanks…read morefor the Great services that you offered to me today keep up doing the Great work, your very active , on time , quality work and cheaper too. It was nice working with you and have a little bit talking with you Caleb .

Vehicle Inspection…read more Very nice. I was able to get the service quickly. Will go back there!!!

Fantastic service! They are professional, courteous & prompt. Thank you Six Forks Station!!read more