Quick and easy! I came in for tune up and they started…read moreworking on my car right away. It only took around 45 minutes. I'll definitely return if I need any service done in the future!

If I could give them an amazing I would! I brought my Land Rover in because the check engine light…read morekept going on; I ran a diagnostic and it was something with the fuel rail/line. Sounded pricey. I ran it over to BAW along with a set of spark plugs I got direct from LR (I thought I could change them til I couldn't figure out how to d/c electrical). He replaced plugs, told me my brakes were corroded w photo. Also, what was causing engine light. Surprise! The fuel line, which on a Rover is the whole flippin' system. We did brakes first, then the fuel system. I'm SO HAPPY! She's better than she's been in ages! I can be pretty tough to please and I'm giving Jon and his place two thumbs up. Plus, it's super important to support locally owned shops. Yasmin in the office is great too. Stop by!

Service is excellent. They always get us in within a day or 2 and have been great with any and all…read moreissues we've had with our cars over the years. They are honest with pricing and with the issues/ repairs needed. We've gotten new tires from them, rotations, balancing, tire repairs, new tire pressure sensors, etc. They have always been true to their estimate of timing and we've never had a problem with quality. Highly recommend.

I have been to this center twice now. The first time I just needed an oil change. Today, I got into…read moremy car and a service light clicked on, indicating that the coolant was low. I called Fahey and they took me right away, they were able to top off the coolant and they didn't even charge me for the service. I was there for a total of 9 minutes. When does that ever happen??! I was blown away and will absolutely continue to be a customer here. They have a decent seating area where you can wait while your car is being worked on. And the check in process is easy. This place definitely has my business for as long as I'm in the Wakefield area.

Went for an oil change. Owner, Mike, told mechanic to pour windshield washer fluid and charged me…read more$7 extra without my consent. They also charged me 2 extra qrt of oil. Shady, nontransparent pricing. Stay away.

Terrible experience. Took my car to replace a tire sensor and mechanic told me I had to replace 2…read moreinstead. They proceeded to tell me I need it front brake repairs, the owner quoted me $ 375 and I told him I would consider it. The mechanic came out and said that i should do it all the next day, when we would do the brake replacement, that way the wheels section would only be opened and both issues fixed at the same time i did not want to commit so i told him to do the sensor replacement only. He was upset that I wanted to do it right away. He said that he would do it, I gave them the o.k. and he proceeded to tell me that every thing had been fixed. I got on my car , turned it on and the sensor light was still on. I got out and told the mechanic; he told me to drive it for a few miles and it would reset. I drove 50 plus miles and the light was on, telling me that i had a sensor problem. i called him and I told him I wanted to come back but he insisted that i come the next day. Meanwhile the price of the brake quote went from $ 375 to $ 425 when i asked the mechanic again. I went back today and they told me that I needed a 3rd sensor and I was charged an extra $ 50. I paid but I felt gypped. In my opinion, they never replaced the sensors the first time; they wanted me to come back and do the brakes and they would do it all at once. If they cannot do something so simple right the first time, why would I trust them with something more complicated.

I went to 4 different Tire places looking for a single tire repair. Townfair, Pepboys, NTB and…read moreSullivan Tire in Saugus. I was told by all the places that I needed 4 new tires because my Mercedes Benz All Wheel Drive requires the tires to be the same rubber. Total cost in the $1400 range. So on my way to work I stopped at the Woburn location, Dave Frissore at the Woburn store told me he wanted to check my others tires before we got 4 new ones, as my tires were in pretty good shape. Turns out I had enough rubber remaining on the others so that I only needed the one. I told Dave I would be selling the car in 12-18 months and I wasn't really too thrilled about replacing all 4 if I didn't need to, but was prepared to do so if necessary. One of the tires did also have some rubber missing so I replaced 2 of them. Best tire service ever. I Told Dave, the store manager that he now has my business on my 5 vehicles. It was professional, honest, logical and done all in the same day even though the tires were not on site. He also said that if I need alignment he would do that. You know all the other stores I visited would have added the alignment cost. Dave told me I was all set, not necessary. Couldnt be happier.. fan for live, customer for life.. Thank you so much Dave Frissore.

Came in for an oil and filter change shortly before putting the car away for winter storage. This…read morespring I took the car out and after a few weeks realized that the oil wasn't full. A week later the oil had dropped to half. Apparently most of it ended up on the garage floor and on the car. Sullivan used the wrong oil filter and it was leaking.

Had a good experience with a flat tire. Tommy and staff was helpful. Price was reasonable.read more

The work (and pricing) are honest and professional - and friendly. We take both our cars to…read moreSullivan for tires and service, as do three others in our extended family, based on our recommendation. Thank you.

Went there not long ago to check a tire that had a screw in it. They removed the screw and found no…read moredamage and did it for no charge. Great guys!

Very efficient and reasonably priced. Rey nice client service. Very prompt They replaced…read moretires quickly and made sure the driver picked up her car

This place is great!!! Jon and Matt were awesome and have helped me and my wife with getting our…read morecars back in order. Jon took the time each time I visited to make sure i understood everything and was thorough and thoughtful. If I could give more than 5 stars I would. This place is our new home for our cars

Went on line to schedule oil change. Waited for confirmation decided to ho to store anyway...the…read moreMananager, Jon Rejniak greeted me and apologized for not confirming...he took me right in ....he was the most personable and helpful person I have ever dealt with at national chains or even local shops...there was a lady there trying to get some work done on a service bulletin and with a service plan...Jon spent alot of time on the phone and finally got her work approved...I was only there for an oil change and tire rotation...Mr Rejniak was the best I have ever felt with....if you need work at a Midas shop or just an oil change go here you will not be disappointed withe the courtesy you will receive

Pleasant, friendly service made this a great experience. I've always gotten great service here…read more One note: Using the website to make an appointment for this oil change worked, but seemed to take about twice as long as a phone call, mainly because I had to reenter everything that Sullivan already knows about me and my car. There should be a way to save my profile and login later.

Called ahead to see if maybe I could come in early as my schedule opened up and the person on the…read morephone said by all means come in. I showed up and not only did they start the service on my vehicle, but the person behind the counter, Peter, did it himself! This is the true definition of 100% customer service satisfaction. I'll never go elsewhere and I don't even live in Melrose, I drove there from Boston.

We've got an oil changes here a few times. They are super nice and fast. And I guess good because…read morethere's nothing wrong with my car now lol

Very Disappointed in the "12-Point Inspection" and Customer Service…read more We brought our car to Hometown Auto in Stoneham on April 19 for a routine oil change that included a 12-point inspection. Just eight days later, our car died while we were traveling out of state--right in the middle of Letchworth State Park. We were stranded for nearly two hours waiting for AAA, which was incredibly stressful. When the technician arrived, he jump-started the car and immediately noticed severe corrosion on the battery terminals. He said it was one of the worst he'd seen. We had to cut our trip short and find an AutoZone to replace the battery that same day. That technician echoed the same sentiment about the corrosion. Yes, shame on us for not looking under the hood ourselves before the trip--but that's exactly why we count on routine services like a 12-point inspection to flag major issues. A severely corroded battery should have been obvious. When I called to express my concerns, "Mark" offered a vague apology before going on the offensive, claiming we never follow through with recommended repairs. We actually do--we just do them closer to home. I checked all our receipts from past visits and not once has a battery issue been mentioned, verbally or in writing. Mark ended the call by saying, "If you don't like it, then don't come back." That was both unprofessional and disappointing. We've been loyal customers, but this experience--with both the lack of real inspection and the dismissive attitude--makes us question the integrity of the service here. We will not be returning.

Ordered tires and wheel alignment online and scheduled an early appointment right when they open…read more When I got there, I was behind another person, which was unfortunate. Seems like they double booked and was understaffed at that hour. The staff at the counter said a couple of his staffs called in late. I had to wait in the waiting area for pretty much the entire morning for my car to finish. After I got my car back, I realized that they swapped out my nice metal valve caps on my tires for cheap plastic ones. The wheel alignment report was not very informative and based on what I can make out, it seems like they might have made some of the alignment angles worst. While driving highway speeds, I find that the car drifts to the left when my steering wheel is directed straight. I have to turn my steering slightly right to go straight at highway speed. Plus they didn't get the tire pressure to my car's correct spec. The guy at the counter took his time to tell me about the rebates I can get online which I appreciate. But overall, it had been a disappointing experience from waiting so long, having my nice valve caps switched out, and the worsen alignment. The wait room was also small. Based on my experience, I would not recommend this spot. I would drive alittle further for a shop with better reputation.

I made an online appointment to replace 4 tires. The day of the appointment I realized I only…read moreneeded 2 tires. This was my mistake, but when I told the rep at Goodyear, he said it wouldn't be a problem to do only 2. Well, this rep wasn't available when I picked up the car and 4 tires were replaced. I was given excuses, but this is the type of place this is. Nobody cares, like most of these service facilities these days. That's why I do most of my auto work myself and am glad I am able.