Juan does not stand by his repairs. Had a new timing chain installed and it still does not work…read more Juan wont fix the issue. Do not trust his work.

Great people to work with when your vehicle needs repair. They provided us great service and…read morehelped us save money doing it. It's tough to find a repair shop and people you can trust, but we found it at Crossroads.

Manager is a good guy and his shop does good work at reasonable pricing. Have gone there a long…read moretime and will keep taking our cars there.

This spot is the best. They're so nice and helpful. We went in because we kept having to add air to…read moreone of our tires. Without knowing what was causing the issue and a full lot, they told us to be back before closing and they'll have it taken care of. When we came back, they told us that it was just a small hole in the tire and they didn't charge us anything because it was so small. They just asked that we come back next time we need new tires. Such a positive experience. If you need new tires this is the spot.

Ask for Ryan if you want excellent and honest service from a local business. Auto repair can be a…read morestressful and doubtful experience. I've always been treated fairly at Butitta and will go back again.

From the owner: Butitta Auto has been proudly serving Loves Park since 1969. Our team of certified technicians, led…read moreby Service Manager Larry Huetsch, would be happy to handle your complete auto care needs.

For all those "pleasant" car issues that need to be addressed…read more First and foremost doing reviews on automotive service providers is always a challenge. People have all kinds of varying opinions, expectations, and a lot of people have a chip on their shoulder when it comes to car repairs. To summarize: if you can do it yourself, then do it yourself I come here primarily for oil changes, and they are competent with that. Someone will almost always tell you something else needs attention or needs to be done. That's just the nature of the beast and will occur at almost ANY similar establishment. I simply tell them that "I'll handle the air filter later" and that's the end of it. I've never felt a harder push, but I think its required of the staff. One note of caution: Be wary of asking them to do a service that seems a little outside of their primary service set. I asked the guys to change a belt once and the guy failed to finish it before close of business. THAT was a hassle. Fortunately they gave me a lift home and I didn't require my car right away the next day. This was NOT at the 1701 Riverside location, but I've been weary of "going outside the box" ever since. Oil changes, and other simple services? Grease Monkey is solid. Just have the fortitude to say no to their recommendations once in a while.

At Grease Monkey, 6302 E Riverside, Lives Park IL, I was treated rudely from the moment I called to…read moresee how bust they were yesterday afternoon. I stopped at the Riverside location , as they told me on the phone there was no waiting...The manager stood with his hands on his hips, didn't nod or speak. So I thought they wanted me to drive the car in. I did. I was given a terrible look. I asked if there was a problem. He said normally people don't just drive in. I replied that at other places, you drive in and I do know how to drive. From the phone conversation to the last minute I was there, the manager was rude and definitely not wanting to have to work. I chose to drive out, without doing business there. Maybe the managers attitude is why there were no other customers there. Will never go back.

This is a drive through service so you don't even need to get out of your car!!!!…read more Martell and his team got us squared away super quickly. They were communicative and efficient. I will be going back next time I need an oil change.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Machesney Park.

I had called to find out if they did breaks. I found out that they did, we were leaving for…read morevacation the next day. They gave me an appointment at 2pm. I had gotten there early and they got me in an hour earlier than my appointment. They explained everything to me in layman's term which I liked. No fancy words to confuse me. They got me in and out within a hour and half. Every person that I spoke with (Seth and Nolan) were great. Very knowledgeable and friendly. Will be recommending to everyone. Price was okay, but I understand everything is expensive right now. The bathroom was even clean!!!

Great group of guys! Austin was very helpful! He always goes Out of his way to help! Five stars!read more

RUN AWAY FROM VALVOLINE!! They deserve NEGATIVE stars. I went for a routine oil change last…read moreSaturday for my Audi Q5 which this location had done before. After paying $139.55 I drove about 100 yards down the road to a stop light at which point my engine shut off and would not restart. Immediately called Valvoline and Manager, Michael, came down to look at my car. He reported everything they had done looked fine. Shoved car off main road into parking lot. He tried to convince me it was my battery (even though my lights were on and they checked the battery during oil change). He attempted to jumpstart my car and that was not the issue. Said he would start a customer care claim in case it's their fault and left. I had a tow truck take my car to repair shop where it was proven VALVOLINE neglected to put oil in my car after they drained it!! My motor is locked up and ruined. Not until Monday, did I hear from Lisa, area manager, through customer care line. She insisted she look at the car and try putting oil in it. Met her at repair shop to which she never once said hello, introduced herself, shook hands, or even express empathy for situation. Saw with her own eyes no oil is in the car and motor locked up. Says it has to be towed somewhere for a full diagnostic test and estimates to repair. I requested it go to Audi service department and she flat said no as if it's her vehicle and not mine. Told her I wanted to know where she wanted to take it and who was going to tow it. Was never notified with that information prior to her moving forward with having it towed. I asked for a rental and was told no until she received a diagnostic test and estimate. They received an estimate Tuesday at 2 pm and passed it on to their insurance company. I'm still being refused a rental vehicle and have had to call off work for 3 consecutive days to date. Was told insurance company would contact me yesterday and they did not and have not to date. They refuse to provide me with insurance contact information or someone above Lisa at Valvoline. Lisa has been nothing but rude and constantly blowing smoke and finding reasons to drag this process out instead of doing everything she can to help me. Their NEGLEGENCE AND INCOMPETENCE ruined my Audi motor and I'm the one suffering the consequences. I have filed complaint with the State's Attorney General Office and have also retained an attorney. This has been an ABSOLUTE NIGHTMARE and the worst customer service experience of my life. It's a mystery to me how Lisa ever became an area manager in a customer service company and Valvoline is PATHETIC and doesn't own up to their mess ups nor do they even act like they give a d@mn. Please stay away from this business so this doesn't happen to you!!!!!!

Great service. Competent crew. Easy in and out! My new Go To for car maintenance! Highly recommend!read more

Fast and professional service. Got in and out of there in 15 minutes. They let me hang around the…read moregarage which was cool. People running it knew their shit. There was a good kid who was waving a sign that got my attention by the road. Kid knew his stuff, though his sales schpiel could use some fine tuning. Great place would come back if I was in the area. Car is running great.

If there were a lower score I could give I would have. Had to take car to the dealer to have them…read morefix what these guys screwed up. Calle the manager and found he was let go. The district manager called and said he would take care of the problem cost to fix their mistake. Never heard back Called the Corporate office and they said the district managers boss would call me. Never heard another word. Cant recommend Grease Monkey as they do not stand behind there work. Sad

Had an issue with a random misfire on a Hyundai…read more Papa's Garage was able to get me in, within a couple days. They were great with their communication. Called to explain the issue and then again when the car was ready. Evaluated the issue in the morning, had it narrowed down by lunch, and had the new part installed and tested by the afternoon (same day). Other garages seem to work on the theory that they will get your car, when they get to it. That wasn't my experience at all with Papa's garage.

Bill and his team are awesome. When my alternator went out, they recommended a reasonable towing…read morecompany to get my car towed to the shop. I received quick service and fair pricing for parts and labor. I will definitely be returning to Papa's for future auto repairs.