Terry Caldwell at the Trautwein Road/Riverside location provided me with top-notch service. I came in with a flat tire and needed help with the spare. My husband just had surgery and we were on our way home. Terry came to the rescue and I will forever be grateful for his excellent customer service. I highly recommend this business so if you're looking for quality and friendly service, go see Terry! read more

Staff is always friendly and helpful. Today my tire had a nail in and they patched it quickly. I highly recommend them for their fast repair and friendly service. read more

Can't say enough good things about this business, Gustavo always provides top tier customer service, extremely honest, takes the time to go over any questions or concerns I have with my vehicles. 10/10 business. read more

Came in for an alignment on my 2003 Corolla. Quality of the service was great, and details of the service were well communicated. Good price and warranty. Incredible staff. Highly recommended. read more

Poor customer service from the office clerks, the actual tire mechanics did their job wonderfully.

Great and fast service Had to get a tire repair and they were able to fit us in last minute and get it done. Very accommodating and would definitely come here again if we ever needed tire repair services again read more

I've never cried leaving a tire shop but today was that day. I was headed to work and heard a weird sound. Pulled over and there's a nail in my tire. Thought about going to Bud's but decided to try Tire Choice. Mike quickly checked me in and told me that I'd have to wait for a bit so I set up my work laptop and started working remotely from their waiting room. In less than 30 minutes , Mike informed that I was good to go, tire fixed and no charge and just to remember them the next time that I need tires. I broke down in tears on my way to work due to their kindness and generosity. Life has been a battle and challenge for me lately and this kindness gave my heart the boost it needed. Highly recommend sending business their way. Mike, I owe you lunch one day! read more

Tire Choice Auto Service Centers - Tires Near Me - Riverside, California

Best Tire store in Riverside 10 stars! They are open on Sundays which is so convenient! They are amazing I will never forget anywhere else.

Super nice people! 10/10 customer service. My husband had to go in to get a tire checked out and they were super friendly and helpful. Super quick too ! read more

Gone to this shop for years. A while back it had gone downhill. Trying to squeeze a buck out of you wherever they could, even broke and stripped some of my lug nuts and wanted me to split the cost with them to fix what they caused. Now, they have a completely different vibe and genuinely care about your vehicle issues as a valued customer. read more

Mike P and his crew were awesome. They discovered the problem and fixed it in no time. Highly recommended this place for tires and breaks repair. read more

They have absolutely terrible customer service. The guy that works the front counter is terrible. I've been in there at least three times now and he just has a poor attitude like as if he doesn't want to do the work. One time I got quoted for a tire sensor and absurd fee. And then I realized I had warranty coverage so I called him back and said oh great most of it should be covered under warranty and he basically gave me the runaround and said that they did not want to do the work and didn't have time. And I've also been in there twice for a screw in my tire and he's told me that it would be over three hour wait. He's just rude and not friendly and clearly doesn't want any business. Definitely not someone I working the front counter of my business. read more

I made an appointment on their app. I stated it was a small leak in front tire and that I would wait while being fixed fyi app asks these things. I get there to a little before appt time, only to be told they need to keep my car and won't be done til end of day! Why make an appointment? I was told they are short staffed. Ok then call your appointments and let them know! Don't wait and surprise them. I will never set foot back in this establishment again! Terrible customer service! read more

Tire choice saved the day today. I discovered a screw in the tire late morning. Brought in and spoke with Terry. He advised they could get tire fixed in 2 hours as hade people in shop already. I asked if he could try and put a rush on it as I had a meeting for work to go to. Terry and the crew completed the repair in under 45 minutes!!! Thank you Terry and crew! read more

I had a bolt in my front right tire. Terry the store manager took it back and patched it and took care of it for me and didn't charge me. I highly recommend this place and their awesome customer service.... Thank you, Terry. read more

Absolutely horrible service. I came in due to a radiator issue. I also asked them to look at a noise coming from my right tire. After inspecting my vehicle, they said they can take care of the radiator and have it done by the next day, however the struts needed to be replaced and that means my vehicle could potentially be at their shop for two weeks due to the mechanic going on vacation. Gus was explicitly told to not do the struts, we will come back another time for them. The full price was over $4000. I'm also in the market for another vehicle, therefore weighing my decisions on investment. Gus took it upon himself to approve the work for the mechanic. He was told to hold off and not do them. We picked the vehicle up and we were given the pricing (just the radiator was over $2000 which I expected). Gus was not in (granted it was Christmas Eve), so Mike was there. Mike was as rude, argumentative and lazy as it gets. He flat out treated us like he did not care. Initially not wanting to make any phone calls, telling me to come back another day to get my vehicle. I explained I have to get my kids somewhere and this is their error not mine. He finally got Gus on the phone in the back, refused to let us have a conversation with him and Gus said it was approved by us and their calls are all recorded and to come back after they pull the recording from corporate on Saturday. I felt like things would then be resolved because - at no point could there have been any misunderstanding on approval of this, and the recording would certainly prove it. I show up on Saturday, now they don't have the recording. Terry, the Manager first said we can put the old struts back on and refund your card but my vehicle would be there all day. He was told, I have kids with places I need to be so they will need to reimburse for a rental car at least. Then he called someone who agreed to split the cost of the struts. No where do they have audio or video recordings for authorization. The service was not agreed to verbally or in writing. The work was performed on Dec 22, and the kicker is, the price adjustment was added to the invoice after the work was done on Dec 23. Gus made a mistake and lied and covered his rear end and they charged their customer for half of it. I would never use them again. And I am filing a complaint with their corporate office and with the BAR. Their business practice is illegal. read more

I've gone here for an alignment and twice for a tire repair. They are reasonable, very customer friendly, and professional. They also give great advice for tires and rims. I will definitely keep using this business read more

WORST experience with any car repair business EVER! We brought my wife's Mercedes to Tire Choice for a simple tire repair and oil change. There was absolutely nothing wrong with the car when it was brought in. Immediately following the oil change, they turned the car on, white smoke came out, and the dash flashed engine error codes. Tire Choice said they didn't know why it was happening and didn't have the ability to work on the engine, and we needed to have the car towed to the Mercedes dealership. Mercedes did their inspection and conclusively determined that oil went down the breather hose, getting oil into the intercooler, air filters, and spark plugs. The only way oil can go down the breather hose is if they didn't use a funnel when filling the oil reservoir or if they overfilled the oil reservoir, causing the oil to back up and then go down the breather hose. Their responsibility was crystal clear from their check done before the oil change, confirming no oil appeared in the air filters or anywhere else it should not have been in the engine prior to their oil change. The receipt even showed they had drained the oil after filling it and refilled it, obviously because the mechanic must have suspected his mistake. The Mercedes personnel got on the phone with them and us to explain everything, and they simply replied combatively and belligerently, "we're not going to admit anything or take responsibility" and they "weren't interested in talking about it." They caused almost $4,000 in damage to my wife's car, and we had to file a claim with their insurance company, which was decided in our favor. Even after that, they still wouldn't admit their fault and never apologized. All for a simple oil change. Tire Choice tried to hide their clear incompetence by draining the oil and refilling it to the correct 7-quart Mercedes requirement. They never admitted to anything despite clear photos and video evidence from the Mercedes dealership where their gross errors were patently obvious. Tire Choice's insurance, Travelers, agreed to pay for the full repair, but only after a 3-week delay caused by Tire Choice employees insisting that they did not make a mistake. Both GUS and TERRY (assistant manager and manager) were complete and utter jerks, wholly unprofessional and unethical. Rather than simply acknowledging their obvious negligence, Gus and Terry were extremely rude to us and the Mercedes service technician who got on the phone with them to explain how the only way oil could get where it was in the videos was by somebody making a mistake during the oil change. Gus slung in petty insults at the Mercedes technician. Neither Gus nor Terry could have cared less, repeating "my technician says he did nothing wrong," "talk to corporate," and insisting they had "no idea" how oil got into the intercooler and air filters and "couldn't explain it," making the ludicrous suggestion that perhaps the turbocharger system went bad during the oil change -- when the engine is off -- causing all the damage as soon as the car was turned on. They forced us to file a claim with their insurance company, Travelers, and continued to insist they had done nothing wrong to Travelers. Travelers ruled 100% in our favor, finding Tire Choice 100% liable for the extensive damage to my wife's car. As everyone knows, insurance companies are not in the business of giving away money, but even following Travelers' determination of Tire Choice's full responsibility for the significant damage, we never received an apology from Gus or Terry. In fact, Terry refused to refund even the cost of the oil change, which had to be redone by the Mercedes dealership. Terry hung up on both me and my wife, and both Gus and Terry spoke over us and the Mercedes service technician when we tried to have a rational conversation, not letting us get a word in or even listening to what the Mercedes technician tried to explain to them. We had to speak with the district manager, Misty, who refunded the oil change as well and apologized for Gus and Terry's conduct and the extensive damage to the car. However, Misty also promised to refund the cost of the tire warranty yet never followed through or responded to numerous phone calls and emails circling back up on this promise. We once again had to go to corporate to get this promised refund. Beware and stay away from this unethical dealership who will cause major damage to cars, take no responsibility for errors, and treat customers so abominably! Even the Mercedes technician was aghast at how ignorant and rude they were in all communications. read more

I want to give a special shout out to Gustavo for fixing my completely flat tire. I was lucky he only had to patch it up but to also not charge me made me want to cry. Thank you sooo much! These guys are the best!! read more

Came to the Tire Choice today with a bolt in my tire and asked if they were available to patch it today. Gustavo, the assistant store manager, greeted me kindly and told me he absolutely could patch it today! He told me it would take only about 2 hours to squeeze me in. To my surprise, Gustavo called me in only about a hour to let me know that my truck was ready for pick up! When I arrived to pay and pick up the keys, Gustavo told me there was no charge, he was just happy to help me out!!! To say I was completely shocked and happily surprised would be an understatement! Talk about great customer service and a way to gain customer loyalty. I had never been here before today and now I will be returning for all my tire needs!! Thank you Gustavo!!! read more

My husband went bc we had a slow leak on my tire. Well they fix it at no charge. Thank you so much and not try to rip us off by saying we can't fix it and you need a new tire. I respect a honest business!!! read more

Other reviews here state they will patch a repairable tire for free (like 99% of other tire shops). I went there for a repairable tire patch as its the nearest tire shop to me and they told me it would be $24.95. I asked why as nearly all other shops do it for free and the response i got was "well take it to one of those then". Will not be considering them for any future needs. read more

Amazing fast service! Gus was beyond helpful and amazing. Would absolutely recommend this place over and over again!

Very reasonable. Great customer service. Honest and reliable. Great for all tire and brake service in Orangecrest

After getting 2 flats in one week this place saved the day. On a Friday I ran over a nail and this place is right around the corner from work. Not only was I greeted with a smile as a walk in but they were able to take me right away and there was no charge. I would definitely come back here for my tire needs. Highly recommend this place if you need a flat fixed. read more

The guys here were very helpful! I think one of the mechanics that helped me out was Thomas. Patched the tire hole quickly and had me back on the road asap! Customer service here is great! read more

Tire Choice Auto Service Centers - Something in my tire. - Tires Near Me - Riverside, California

I went to Tire choice cause it was the closest to my job because my tire pressure turned on. I am just a girl so I called to ask if I am able to come in and Mike was able to assist me in putting air in my tires & told me if the light was to come back on to just come back. Lo and behold, I had to go back a couple of days after. I then was helped by Gus who had let me know I had a nail in my tire. They were extremely helpful and unfortunately had to break off one of the lug nuts because the last place I went stripped it & it did not want to come off. Truly appreciate the help they provided & definitely recommend. I also appreciated the time they open 7:30am, enough time to stop by and then head to work. Thank you Mike & Gus! Appreciate yall! read more

While driving home from work, I noticed my tire pressure sensor light up and took my car in to get the tires checked early on a Saturday morning. Terry, the manager, found a screw in one of my tires, and they quickly fixed the tire in less than two hours. The staff at Tire Choice is very friendly and professional, and I will gladly continue coming for their tire services. read more

Tire Choice Auto Service Centers - Tires Near Me - Riverside, California

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Phenominal and expedient customer service. With a line at the door at store opening, they took each request efficiently and the service on my flat was completed within two hours of dropping off my vehicle. They put everything back where it was supposed to be (spare, tools, etc.) and it was clear these guys value care and service. read more

They did a great job on a Sunday fixing my tire that had a nail in it. It's nice also they are open on the weekend and Sunday! You get your value. Very nice and great customer service! read more

I like to wait a bit on reviews till I've used a place a few times and see how it goes after you've become a customer and not just the first time when they want to get your business. I have mixed feelings about this place and maybe it just depends who you're dealing with or who brings in the vehicle how they handle things. We've took our car here a few times , new tires , brakes , shocks and all went fine paid a couple grand. But we have a constant squeak in the front passenger side that I've asked them to look at a couple times and they say it's a break rubbing and basically just deal with it. So we do but with my teen daughter taking over the car it be nice not to just deal with things that can lead to bigger issues. We took our suv to also get tires and breaks as this place is just across the street and the suv fairly new so no squeaks or anything. Had my son drop off his truck just to rotate tires, no rush said it be 3 hours he can walk home being across the street. $25 for something that takes what 15 minutes to do on a lift. All good I get it they gotta make money but you think you bring a few vehicles to them something simple like a tire rotation ya might give a little discount. Seems a women comes in with a flat or such they get taken care of maybe I'll have my daughter or wife bring in the car for it's rotation then again the car probably something we can handle on our own. So I guess if you have a newer car without issues don't mind paying this an easy place to visit get it done and on your way. If the car is older with unexpected sounds and such probably better to use those little hole on the wall that will get down to the source of the issue and want to keep your business. So not great - not bad . read more

I've had the best experiences coming here whenever I randomly get a flat. They saved the day yesterday! Woke up to a flat, but I was able to go in and have them patch it up. I was in & out within 30minutes. Thanks Terry for the awesome customer service and Thomas for patching up my tire so quickly and going above and beyond- even giving my kiddos some transformers magnets. Thanks again! I'll be back! read more

I've been coming here for a few years for all my patching tires, new tires, and brakes. I recommend you ask for Terry. He takes care of anyone and everyone that walks in. Service is exceptional, and exceptionally quick. Thanks, Terry!! read more

Great service! Gustavo was great help with kind curtesy. I had a piece of glass in my tire, they were able to fix it up quickly for me to get back on the road. read more

Great customer service! Brought in a new tire to get mounted on my wheel after blowing the old one, Mike helped me out and was quick and efficient with getting the job done with a good price! read more

See Terry! Awesome guy. Will take care of your auto needs. Was in a bind and took care of my problem and quick!

I most highly recommend Tire Choice . Great punctual service and honest work. Very thankful for the business they offer and fantastic customer service . read more

Came in to get a tire patched up, they were professional and they took less than a hour and it was only 25$.Came in with a Miata, and I was scared to bring it, because I have expensive wheels on and didn't know if they were going to damage it. They didn't. And they were quick. Thanks Michael for quick and reliable service. read more

My stepdaughter gave them the coupon and asked for the $29.99 oil change. When she went to pick up they charged $49.99 plus tax. Why would they do that? Complete ripoff of a hardworking young lady. We have been loyal customers but now we must find a different place for all of our vehicles. Manager shows as Chris Huante. Chris, is this how you run your shop??? Very very bad style. Avoid this scam place. Unless they make it right by her. read more

Tire Choice Auto Service Centers - Coupon they did not honor - Tires Near Me - Riverside, California

I had a tire that was losing air. Went to Tire Choice on Trautwein and they patched it for me within 30 minutes. No charge Very friendly staff. I would go there again. read more