This review has been long overdue (and was already written once last year).
Joe is the absolute worst when it comes to communication AND standing behind his work. He'll complete the work, but any follow-up that is needed such as replacing dead bushes (a few months later) he originally installed AND diagnosing issues with our drip system, goes unanswered.
Long story short, one of our bushes died a few months after it was installed, and to get Joe here to replace it was like pulling 4 impacted wisdom teeth. He went from no communication, to communicating a day to replace the bush and making me drive home for lunch, only for him to not show up, then going to no communication again. It wasn't until I left a 1-star review here that he finally reached out.
Fast forward to this year, I reached out to Joe once again as our one and a half year old drip system stopped working in our back yard. Again, this was installed by Joe. And once again, it's like pulling 4 impacted wisdom teeth to get Joe out here. And again, Joe text me that he was going to be at my house this past Monday to look at it. And again, Joe ghosted me and didn't show up. And again, he is not responding to my messages.
Joe charges quadruple the cost that anyone else charges and he touts that it's all quality work and he stands behind it. My above statements say otherwise. It has been a headache for my wife and I to deal with Joe.
At this point, I'm going to find a different landscaper to pay so they can fix the issue.
And looking at Joe's BBB complaints, I'm sure he'll come up with some excuse and not take any accountability or say how he has "100 positive reviews" with everyone from here to "Timbuktu". Joe does not keep his word.
Update:
On the morning of 7/24/2024, Joe decided to text me as early as possible and sent me a copy of his review (which he already changed) and ended the text with. "Do not contact us again".
As anyone can clearly see, Joe does NOT take accountability for his poor communication nor does he stand by his work. As already stated, Joe clearly text me that he would be at my house on 7/22/2024. He was a no-call, no-show. I text him and he never responded until I posted this review. He is more concerned about his 5-star reviews than he is with his actual service. read more