Subject: Extremely Disappointing Experience with Front Desk
I regretfully give this establishment a one-star review because of the emotionally distressing, continuously disappointing and awful experience we had with their front desk from the first time we visited until the last time. We kept making appointment there because Dr.Farah was great and very knowledgeable. However, the last time I was there, I walked out of their office crying out of disappointment while my 4-year-old watched me.
My frustration primarily stems from the poor service provided by the front desk lady, Jenny G.
Jenny G' was unprofessional, passive and not helpful at all. She possessed a stuck-up attitude that made it difficult to communicate the entire time. The core issue we faced was her inability to locate my child's insurance information, despite providing both parents' social security numbers. This incompetence led to multiple instances of us paying out of pocket for procedures that should have been covered. If this was going to be an issue during our appointment they should have called us ahead of time and made sure to locate our insurance information. Isn't that a normal procedure for all the medical facilities?
The extent of Jenny G's lack of knowledge about her job became apparent as she consistently gave us a hard time during every visit. Her inability to efficiently navigate their system or contact the insurance company for assistance was baffling. We had our child added to the insurance coverage since a while ago, yet they never managed to locate the information, leaving us frustrated and paying out of pocket for procedures.
Contrastingly, every other medical facility we visited had no trouble identifying our insurance coverage or promptly reaching out to the insurance company for verification. It is incomprehensible how a supposedly professional establishment could have such a dysfunctional system that fails to find basic insurance details.
I had to pull my child out of school for a dental procedure, only to leave the clinic without it being done due to their front desk lady's incompetence. This not only wasted our time but also left us emotionally distressed. It was a heart-wrenching experience, especially considering I am not accustomed to being a difficult customer.
In my professional life, I deal with customers regularly, and I understand the difference between a challenging customer and an establishment failing to serve its customers adequately. This pediatric dentist, unfortunately, falls into the latter category.
I regretfully give this establishment a one-star review, as I have no intention of subjecting myself or my child to such stress and incompetence again. I sincerely hope others can learn from my experience. read more