7/15/24, Tim's automotive, Quote for water pump replaced in my 2012 Ford Fusion sport V6 3.5L
Service advisor Clint said water pump was leaking at the weep hole, indicating it was failing. While it was up on the hoist, he said let's see if there's any other things that need to be addressed so we get an accurate quote. It was determined that the CV axle Carrier bearing "bracket" had a crack and he thought the brake pads will likely need to be replaced.
Quoted $5,323.22
"I was shocked at the price"
The owner Tim Roozenboom indicated that it's a lot of work and that's a fair price. I requested a discount if I include a second vehicle that needs to have its brakes done? Second vehicle 2017 Ford Explorer platinum V6 3.5L brake pads and turn rotors for $829.65.
$ 5323.22
$ 829.65
$ 6152.87 TOTAL CHARGE
After negotiating, he said he would do both vehicles for $ 6000.00
(I agreed to have both vehicles done)
I left the first vehicle to be fixed.
7/18/24, 3 days passed, no word from the shop so I stopped by to see how the first car was doing. They had pulled the motor out and it was lying on the floor being reassembled when I arrived. I had never seen anybody pull a motor completely out to replace a water pump, CV axle bracket and replace the brake pads before.
The shop Forman indicated this was the best way to perform the work. The car will be ready in a few days after we have tested everything. I told him that's fine, this is our extra vehicle. Please Call or email me when it's ready or if you have any changes so I can bring in the second vehicle.
7/26/24, 11 days, I hadn't heard anything from the shop, so called to find out the status. The service advisor said your car is ready for pick up. 4:30pm I arrived and inspected my car. Everything looked good from under the hood, but when I crawled under the car I seen that the passenger side was covered in Grease, including the new brake pads.
I asked the owner Tim to inspect my concerns. He said we definitely have to get this cleaned up, it's not right.
We then walked into the office together to discuss payment. Tim then indicated that the bill is $6300. I told him that's a bit higher than what we originally agreed on, and that he hadn't completed the work on the second car yet.
He said that this was a bigger job than he anticipated, and that the bill is now $6300 for the first car only. I asked him why was I not informed of the increase from what I was originally quoted on the first car?.
He said someone should've reached out to you, if they didn't I'm gonna get to the bottom of this.
I told him, I assure you nobody has informed me of extra work or cost whatsoever, either by phone or email.
You can check my phone records if you like.
I then asked him to review the estimate with me to check off each item so we can total up the price and ensure that each item was completed. As we checked through the original estimate, he indicated that the back brake pads didn't need to be replaced a savings of $ 376.90.
He also said that he had to recharge the air conditioning unit because he pulled the motor out as well as replaced the whole passenger side CV axle unit.
We went through the original price quote and deducted the cost for the back brakes.
$ 5323.22
$ -376.90
$ 4946.32
SHOULD BE THE TOTAL CHARGE.
I said, I'm willing to pay $ 5000.00 for the work to the first car, but I'm no longer interested in having Tims work on the second car being that they increased the price by $ 976.28 and that didn't include the second vehicle to be fixed as agreed. Also I was not informed of any extra work or charges whatsoever, either by phone or email.
Tim said he would be willing to lower his price to $ 5600.00 but that's it !
No second vehicle included, and he needed time to get the bottom of the car cleaned up and find out why nobody followed protocol and contacted me. He also said, I would need to come back on Monday because they're not open tomorrow, Saturday. He will call me when they get this sorted out.
He offered to give me a ride home and I opted to walk home so I could cool off. I felt as though I was price gouged and never informed about any additional work or charges.
Very disappointed in my experience.
7/29/24, Monday I hadn't heard anything all day from the shop or Tim.
7/30/24, 4:30pm, I returned to Tim's automotive and found out if my car was ready to be picked up. Tim didn't want to talk to me any further so I test drove my vehicle and paid the full bill to get my car out of hostage. $5612.41. I hand wrote on the estimate that the agreed amount should have been
$ 4946.32 and I paid $ 5612.41 and that I plan to dispute the amount of "Overpayment" ( $ 666.09 ).
And I basically have no warranty for work performed.
"See Attached recommended services Estimate and revised estimate for details" read more