so fast forward 2 years. I started having problems with my HID headlights in December 2016. I would turn the power switch for the headlights off, and they would stay on! I would have to restart the car, turn the switch on and off a few times before they would turn off. So I called NW Running Boards to make an appointment to bring it in. I was informed by the very nice lady answering the phone that they were out of warranty, which I knew and was not an issue, I knew this repair would be on me. So my appointment was at 8:30am on Monday 1/4/16 and I took the day off work, and wouldn't you know it, this would be the day after our worst ice and snow storm in 2 years. I was thinking great I took the day off and due to weather, they probably won't be open. So I called just about 8:00am to see if they would be open, and low and behold they answered the phone and said they would be open. The person answering the phone (owner maybe?) said he came in all the way from Estacada early just to answer phones for people checking on their appointments. So took it in, and they immediately figured out that it was a relay that was sticking. Ten minutes later they were done. Then to my surprise, they said NO CHARGE! Now I know it was out of warranty, so for them to put in a new relay, and not charge me was awesome! Now a faulty relay, is in no way their fault, as I am sure they don't make the Relay Switches, so for them to eat the cost of the part, and not charge labor after it has been out of warranty for a whole year, is yet another sign of what awesome customer service they have, and how much they stand behind their products. Then they apologized to me for having to bring it back in! They did NOT need to apologize to me, I needed to thank them! This company has earned my business for life. I don't care if someone else may have something they sell for cheaper, I will only take my vehicle to NW Running Boards, and I recommend you do the same. Great local company and I know they will be around for a long time and I hope they are. read more