I just wanted to give Luke and his business, NW Headlights, a shout out because he did a great job retrofitting my old 2004 Toyota 4 runner with a new projector HID kit. The reason I started looking at an upgrade to my current lighting was I found that when as I was driving at night it got more difficult to see. At first, I thought it might be a function of my age. Hmm 54. But, it also just seemed frustrating driving at night without adequate lights particularly when I found myself in the country. Luke most appropriately mentioned it was probably a bit of both. Ha Ha.
So, I looked online and decided to take the plunge and visit in person at a local shops to see what my headlight options might be. The first place I went to (A business in Clackamas) was immediately a negative experience. When I walked into the place no one greeted me. I wandered into a backroom full of product before some gal said anything at all to me. I mentioned I wanted to speak with someone who could help explain products that would be appropriate to upgrade my headlights. She said she didn't know anything about that but she would go grab some guy that could help me. I waited and then some guy came out and he had a less than friendly demeanor. I told him about the information I was looking for
and he just didn't seem interested in taking anytime to explain what products were available or options.
I practically had to throw a pork chop to the ignorant wolf to get him to got outside in the parking lot to look at my rig. I asked him to show me an example of the product he was talking about because I had never seen a upgraded light kit, and that seemed like an inconvenience for him. I started thinking perhaps it was because I was a gal that maybe I just wasn't worth talking to? Hmm I thought I don't like the way I feel here. Before I left, he shoved a catalog at me and said take one of these. I mean I spent all of fifteen minutes in this business. I left thinking I will never set foot in their business again, I would never order anything from these fools or spend my hard earned money with this business.
Frustrated by their crappy service, I got my trusty I Phone out in their parking lot and found NW Headlights. I walked into the NW Headlights shop on a Saturday, no appointment, music was blaring, things were moving and shaking inside the shop. I thought here we go again. Then,
a cute little dog ran up to me to say hello. Next, a couple of humans asked if I were looking for some headlight work to be done on my rig?
I said yes. One of them said, "let me get my friend Luke, he owns the place, he is a good guy, and you will be in good hands."
Out from behind a monster truck he was working on appeared a ginger snap man, friendly, shook my hand, stopped what he was doing, and we started having a discussion about my headlights. He put his jacket on, he went outside with me to look at my vehicle, (probably making sure I was not riding a horse or something like that) and he gave the basics about how to improve my nighttime driving experience. I told him about the negative experience I just had thirty minutes before at the other shop in Clackamas, and he seemed disappointed as well that I was treated this way.
Well, he invited me back into his office, we explored options, and I ended up scheduling an appointment a week later to have projector retrofit HIDs installed on my 4 runner, upgraded the interior lights, upgraded my fog lights, and back up lights. This, after I told Luke, was I was not spending any ridiculous amount of money on lights, especially in light of how the other shop just treated me. Those fools in Clackamas.
So, let's just say the 4 runner is now equipped with some cool new lights.
I drove it home in the dark last night, my partner was in the car in front of me said how awesome it was that my lights were not troublesome in the rear view mirror. My vision on low beams was outstanding!! Wow, I think I might feel more comfortable driving at night now. I feel way safer. What a difference.
I want everyone to know how much in this day and age of shitty customer service how refreshing it is to find someone who is committed to quality work and great customer service like Luke. A rarity indeed. I will certainly tell others I have a chance to about NW Headlights.
By the way Luke, you better keep an eye on that cute dog of yours,
(Mr. R) or he might find a way into the 4 runner for a ride with his new friend.
Thanks,
Leah M read more