Never again. For 4 years, I couldn't recommend a better place. That changed quickly. Went in to…read morehave a part replaced a diagnostics done. The diagnostics never got done and had to do that myself. Bought the parts for repair and was quoted for 2 hours. Took it in and they tried to tell me I had the wrong part. More conversation discovered that the part was correct and they were trying to replace the wrong part. Instead of an apology, they put it back together and left the keys in it. Wife of the owner called to figure out what went wrong and it was explained. She said she would call us back and never did. We called the owner and he gave us another quote. When we called back, the quote and changed yet again. Called another shop in town who gave a much more honest quote. Never again. Place has gone to hell.

I had the best experience at Mike's SerVice Center in Berkeley Springs as I was on my way from…read moreWashington DC to Ohio. My low coolant light came on (despite just having it at the dealer for service) and I went into Hancock MD hoping to find someone to help me. I didn't find anything there but googled service and Mike's shop came up. I was nervous about my car, but Mike and his crew made me feel at ease. They are friendly, knowledgeable and through. They made sure my car was road ready again. And I felt safe on the road again! Thank you Mike and team!

New to the Martinsburg area. Needed to get my car inspected within 10 days of getting my new…read moreplates. A coworker suggested Penningtons across from SuperShoe in Martinsburg. I got an appt. swiftly. Mechanic was good and thorough. In and out in 20 minutes. $14.21 charge. Receptionist very friendly.

This place should not be in bussiness!! Last week my brother made me a appointment for 9am in the…read moremorning and I had to come all the way from Rockville, Maryland and when I dropped off my truck he said he would call if there were any problems, I said ok and my brother and I left for 2 hours and 15 minutes only to find that they hadn't even moved my truck!!!!! He started to tell me how long it would take to fix my truck,which he already had before! I told him I had a appointment and why didn't he honor it or call me and tell me he couldn't do it!!!! He had nothing to say! DO NOT GO THERE!!!!! I DO NOT WANT TO GIVE THEM A RATING, BUT I HAVE TO SO I CAN POSY

I purchased new tires and 2 out of the 4 tires were mounted backwards. Seems like a pretty basic…read morejob especially since there are arrows that show the correct way theu should be mounted. I also had to return the day after due to 2 of the valve caps were missing. Now I find out that 2 were mounted backwards. Extremely dissatisfied with the service. The cost was also double what it was when I went to a different garage nearby and received a better tire and they were mounted properly.

After over a week of them having my car and not getting a single thing done, Jack kept telling me…read morehe would call me back in "30 minutes" regarding what parts I needed to order vs. what he was going to order, but then I wouldn't hear from him again. After 8 days of being pushed to the side, I decided to post to a FB group looking for other recommendations of mechanics in the area because I need my car fixed ASAP and he wasn't getting back to me. I didn't mention his shop name at all, I just needed to come up with a backup plan since this seemed to be going nowhere. Well Jack saw the FB post and called telling me to come pickup my car and he was refusing to work on it. Not once did I mention his shop but after this experience I decided to actually speak about how I was treated as a potential customer here. He called me, scolded me for "bad mouthing him" even though I not once mentioned his business, told me to come get my car, and then hung up on me without giving me the chance to say a word. I was honestly in tears after the phone call.

Very nice business with honest upfront individuals. Brian and Angela are definitely some of the…read morenicest people that I know and they don't overcharge or make up issues like some other business around the area.

I take all my vehicles to Brian at b&m he does excellent exhaust work. And he stands behind all his…read morework. If he fixes something and the issue isn't resolved bring it back in and he will make sure it gets fixed. I have nothing to say but good things about his shop, and he's usually cheaper than anyone else around here.

RNR did really awesome work on my car. It's like my car was never even in an accident. Sometimes…read moreyou find when you have an insurance claim, a shop will take forever to finish your car, not RNR, they are honest! their service is very very quick, I was in and out for the estimate and when I picked up my car. The gentleman at the front are very kind. Another pro is that they offer overnight drop offs for your car, I didn't have to use that, but it's a convenient thing to mention. Hopefully I don't need to, but if I ever need body work on my car again, I will be taking it to RNR. Thanks guys! *will edit after I take some pics*

Expected date was Monday received a call on Friday to pick up my vehicle early. Quality, customer…read moreservice, color matching, was all top notch. Nothing but happy with the results!

Billy, Cook and the guys are very friendly and knowledgeable and quick. And they know the good…read morelocal coffee shop to wait while the car is being serviced. Will definitely be back.

They are great!!! Bill was so helpful repairing my wifes vehicle. Great service at a fair price…read more Not many auto mechanics we trust, unfortunately my wife has been taken advantage of at other locations I won't mention. But not here!!! Great peeps.

Jim repaired our 1995 Toyota T100 recently and we were very pleased with the entire experience…read more Finally feel like we have found a great mechanic that is also honest and upfront.

What I like about Hoffman Automotive is their honesty and quality of work. They always gave me the…read moreoption to decide on how I wanted to proceed under the given circumstances. They asked what grade of break pads I wanted and allowed me to look and determine if I wanted new rotors. They were honest and up front from the beginning every step of the way. If it's trust and hard work you're looking for when getting your vehicle fixed in an affordable manner, these are your guys.

One star is too many. A simple oil change resulted in $114 in repairs completed by another shop…read moreafter Doc's didn't attach my splash guard properly causing it to fall off, dragging down route 9. This happened the day after Doc's did the service. I had to secure it with zip ties on the side of the road to get home. I left them a voicemail on Friday evening and haven't heard from them about the situation as of yet, Tuesday afternoon. The competent auto shop said either no fasteners were put in, or incorrect fasteners were put in causing them to fall out. The razor blade they left in my driver's side footwell, likely to remove my inspection sticker, would have been overlooked otherwise. Go anywhere but here.

The quality of service was spot on, I would recommend this establishment without hesitation.read more