Dove Medical was where my husband went to get a lift chair. His back has been broken twice and has…read morehad both knees replace. Dove supply in the Greensboro store was very helpful and they helped us fine what we thought would be the best chair for my husband. The delivery was a little slow but that wasn't the problem. The problem was the chair started to make some kind of noise. My husband called the Greensboro store back told them what the chair was doing. They said they would send someone out to take a look at it. It happened to be a part they didn't have in stock, so that had to be delivered, which was fine. They came back about 3 weeks later and installed the part. probably about a month latter the noise came back. We called the store again. And in about 2 days latter they informed us they was NOT GOING TOFIX THE PROBLEM (because they had already fixed it once.) My husband and I are both in our seventy. We paid almost $3,000.00 for that chair and it was hard for us to lose that on a chair they want fix. Please don't go to Dove Medical. I think they try to avoid warranty on the elderly. My husband chair is still under warranty. Jo Shelton Reidsville,NC

Bottom line: We found Dove Medical Supply just when we needed them, my father got to pick out a…read morecane that fit his needs with a nice associate at the store. Seemed a bit understaffed with one person but that staff member was so helpful and friendly. Apparently not working with insurance reimbursements at this time however, but appeared to be stocked with lots of patient/home care needs to purchase. The Deets: Out for a weekend lunch, we were discussing how it would be good for us to start investigating getting a cane to assist my father's mobility. By chance at the restaurant, there was someone with a cane there that actually informed us that they got the cane next door to the restaurant we were at...what are the chances? So we went next door after our meal and discovered Dove Medical Supply, a retail health/medical needs store. They were a good sized store with lots of things for patient/home care assistance with hospital beds, trach supplies, urology supplies, ostomy supplies, seat and patient lift, orthopedic needs, patient care needs and other things including patient mobility supply such as medical scooters, walkers, and canes. They had a great number of different cane styles along the wall and an associate came over to help answer questions and guide us to our cane of choice. The associate was very positive, upbeat, and helpful. But she had her hands full multiple customers coming in at once. This timing lead to a good line at checkout and again this solo associate rang up each one. I'd say she needs some help there, at least one person handling the floor while another at the checkout would greatly help. Again though, this lone associate was extremely nice through every transaction. I will note that they do not work with insurance currently so there is no insurance reimbursement available at this time, a bit disappointing. My father really likes his cane and thinks the choice was the best one for him. Dove Medical Supply appeared just when needed and helped us out!

Waiting 16 months for Medicare and insurance for a wheelchair was exasperating. We went to Penrod…read moreand bought a chair to make due and received excellant help. They found an inexpensive model for us and my wife likes it better that the $16000 chair Medicare sold us for more copay than the other cost. They also have done great work for me through the VA, building a ramp and repairing my scooter.

Well, What I had heard about your business must be true! I, being a 77 year old Senior, came into…read moreyour store this week looking for a Rollator for myself. I still am walking pretty good but due to surgerys and other illness, I have gotten very weak. My Dr. suggested that I go ahead and buy a rollator and use it when I take my excercise walks. I had studied many different ones and liked the new style Drive Rollator and had found out that Penrod sold them. I go into the store and Finally some one comes out of back office and ask if they could help me. I explained what I was looking for and lady showed me the style they stocked which was very expensive and she said Medicare would not pay any of cost even though my Dr. had written a script for it. I told her I really did want this new style but needed to add Foot Pedals on it, so eventaully, when needed, I could use it as a wheel chair. She said they didnt have but went to look up and give me prices, etc. By this time, I need to use the restroom and asked where their restroom was and I was told they didnt have one and I could go next door and use the Ace Hardware! What a Joke. I picked up my bag, and toldthe lady I had to go and I WOULD NOT BE BACK. They lost a 400 sale today as I was ready to have them order the one that I wanted. I will go to Kannapolis/Concord and get it. These people deal with Senior Citizens all the time and should know that as we get older, sometimes, we need to use the restroom. Also lady that apparently was owner was in office and never looked up or smiled or said anything to me while I was asking the other person questions. Very poor salesmanship. I was an ouside sales rep. in the furniture and gift industry for almost 30 years, and if I treated a customer like I was treated today, I would have been fired! I had heard from other sources that these were not nice people and acted like they were doing you a favor to wait on you. Maybe someone else will have better luck!!! M Frye

My husband has been in and out the ER and hospitals. He has been in PT & OT Rehab since Oct 2023…read more I have been to GDMS since that time off and on. My report is: They are GREAT, CARING and very PERSONABLE sharing the best products, pads & gauze I would need. He is pleased with the items I use on his injuries. A Young LADY by the name of Sophia usually helps me and if she is busy, someone always checks immediately when I come in. It feels good to have a neighborhood store such as this and we are grateful for it!

Located on Battleground behind Wingstop. They have a vast array of medical supplies. We rented a…read moreramp here a while back, and today they helped me find what I was looking for. Very friendly service.

Excellent customer service. Keeps track of my needs and contacts me when I need refills.read more

Met with Ezequiel in obtaining a new CPAP Machine. Very friendly and knowledgable about their…read moreproducts and explained everything to me in detail. Great experience!

Forsyth Medical supply is a staple in the Winston Salem community. We utilized them for a rental…read moreknee scooter for my daughter after a foot fracture and they were great.The rental agreement was simple, cost was reasonable and the place was busy! The people who work there are always helpful and understand you never want to need a medical supply, but If you do, they will walk you through it.

We paid for a $1,761.00 custom lift chair for my 102 year old mother on May 8. It was supposed to…read morebe delivered in one month. It is almost two months later and now we are being told that the computers of the manufacturer have been hacked by some kind of ransom ware. That sounds fishy. We are not impressed nor pleased.

Our purchase from Family Medical Supply representative, Krystal, was outstanding! She was very…read morepersonable and concerned with making sure we were getting exactly what we came to buy. Her patience with us was over and beyond that of a sales rep, and the cost was comparable to other places we had checked. Elaine Simon Pinehurst, NC

I need a shower chair my name is Timmy Oxendine can you help me please i stay in Rowland r you open…read moretomorrow is Saturday is you going to be open call me at 9102586370

great service a 10 for all work done highly recommend for any work or purchases thank you for all…read moreyou do

Craig has saved us twice with scooter repairs while we were away from home! He is such a rare find…read morebecause he knows all of the technical aspects and does his own tech work! He even came to our rescue when we were in another state trying to get a rental to work when the place that rented to us wasn't open! These people are the best of the best and we are so thankful!!

If Yelp offered a rating of more than 5 stars, Embrace Medical Supply and DME Repair would be an…read moreeasy 10 star! My 15-year-old wheelchair needed repair and I found Embrace on a Google search and so fortunate that I did. The owner Jon is awesome and by far the nicest business owner you could be fortunate enough to do business with. Jon is very personable, honest and takes all the time you need to answer your questions. Unfortunately, my wheelchair was obsolete as were any hopes of getting discontinued parts. The good news was I was able to purchase a show room power wheelchair in stock at Embrace and fell in love with the comfort of it right away! As a customer that started out seeking repair at Embrace I also worked with Jon to purchase my new one. So I dealt with Jon on both of these services he offered (repair and supply). Embrace will always be my go-to now for the best in the business!

1 STAR -- Extremely Disappointing and Unprofessional Customer Service…read more I am sharing my experience with Embrace Medical Supply and DME Repair in Winston-Salem, NC, because I believe other patients and families deserve to know how I was treated while attempting to obtain medically necessary equipment. Following Achilles tendon surgery, I needed a lightweight wheelchair to assist with my mobility and recovery. I worked with this company for approximately two weeks, yet I never received the equipment. On October 12, 2026, I received an urgent message from a representative named John. When I returned his call, he informed me that a wheelchair had supposedly already been ordered for me on September 22, preventing his company from moving forward. I contacted my insurance company, which informed me that it had no wheelchair claim on file for the dates I provided. The only relevant claim identified for September 22 was for a splint for my leg and foot. When I called John back and respectfully questioned where the incorrect information originated, he could not provide a clear explanation. I expressed my frustration regarding the conflicting information, ongoing delays, and difficulty reaching the company. Instead of addressing my concerns professionally, John raised his voice, began yelling at me, and stated, "I dismiss you as my customer." He then hung up the telephone. Yes, those were his actual words. I was shocked and extremely disappointed. I was not being disrespectful or unreasonable. I was simply advocating for myself and trying to obtain equipment needed for my safety and recovery. Patients recovering from surgery should not have to deal with unnecessary confusion, poor communication, and hostility when asking legitimate questions. Good customer service is not just about selling medical equipment. It is about treating people with dignity, respect, compassion, and professionalism -- especially when they are already dealing with medical challenges. After approximately two weeks, I was left without a wheelchair, without a resolution, and with an extremely disappointing experience. Based on my personal experience, I cannot recommend this company. No patient should be made to feel that asking questions about their medical needs is grounds for being dismissed as a customer.