i've been going here for years as long as I can remember, and Dr. Hennie is very thorough. He gives…read moreyou the best treatment and make sure he checks on everything. I remember one time when my insurance didn't cover it and I have bad vision, but I'll say my eyes have been dry. A lot of things have been wrong with them and he covered it so I could get a pair of glasses and my insurance didn't pay for the glasses nor the visit but he took care of it. He knew I had a job and single mom and trying to do everything in my power to take care of things. I will say I wouldn't change my eye doctor for anything I don't even live close to him anymore and I still go there and now my children do he gets 10 stars in my book and everyone there is pleasant very kind and they explain anything and everything to you and they're definitely not overpriced. If you order contacts from them you get a good deal no matter if you have stigmatism or all kinds of different things, I could go there and get a decent price for a year or two worth of contacts and go somewhere else and it be so overpriced. It's way out of my pocket range even if I was a doctor he's never disappointed. so if you wanna true eye doctor, this is where you go.

We have been with Dr. Hennie for years. However, although he is an excellent eye doctor he lacks…read morebusiness ethics. 2 years ago he charged my son $50.00 for a consultation for contacts and did not disclose he was charging him for it. My son would have chosen glasses had he been forthcoming and honest. After a not too pretty verbal confrontation he finally refunded the $50.00. Well my daughter went in last week. She is a college student and she said no I don't need your consultation because I already had one at my previous doctor. He said okay and then charged her $25.00 anyway for the free contacts he receives to give to his clients. He said he was charging her because she put the contacts on that he gave her. He apologized because he said yes he should have disclosed it to her that it was a $25.00 charge but refused to refund her $25.00. I told him it is sad that we have 7 family members who come to see him and he has to nickel and dime a college student. Needless to say we will take our 7 insurance payments of over $300.00 each to an eye doctor who is honest and upfront. There is no reason in the world Dr. Hennie has to try to charge $25.00 for the free contacts the companies give him for his clients to try on. He also randomly charges people different prices for them. He goes well I usually charge $75.00. I told him but you are missing the point. I am a business owner as well. If a client refuses a service I don't just charge them anyway. If someone declines a service you don't slip in another charge for a service they did not agree to. Then, I said we will order contacts online then. He tells me it is illegal for us to order contacts online without his approval. It is very legal Dr. Hennie we have been ordering online for years without your permission. Shame on you Dr. Hennie.

My experience is a little different than those below. I have now been to this office twice (check…read moreup last year and again this week), so I feel I'm able to give an honest review. I have only had 2 eye doctors in my life and I really have enjoyed Dr. Denton! She is very efficient and knowledgeable. It seems to me that they have the very modern technology, which is important to me. When it comes to purchasing glasses from them, I have not done that because it just wasn't in my budget last year. However, I do like the posters she had up comparing the cost of glasses to everyday items people buy (like coffee). (But I do agree their glasses are pricey, but most eye doctors glasses are) Overall, I've had good experiences and will continue to be a patient here!

UPDATE 8/18/2022.. On 8/16/2022 I was refunded the $690 for…read morethe eyeyglasses. This was only after I filed a dispute with my credit card company, filed a complaint with the BBB, wrote reviews on social media and told them if this could not be settled between us or through my credit card company I would file a claim with small claims court. They had replied to the credit card dispute with "Notification that goods were as described and received in good condition ". This was not true at all. Read my review. So know if you purchase eyeglasses at Salisbury Eyecare and Eyewear, you will be required to pay for the glasses in full when the order is placed. They have a sentence at the bottom of the paid receipt in small print that states, "Orders of frames and lenses are custom and as such cannot be returned." This applies to defective lenses due to repeated poor workmanship. If I had reviewed Salisbury Eyecare and Eyewear in May 2022, I would have given them 5 stars. That was when I went in to order new glasses during the Modo frame trunk show. I had never ordered glasses here. ordered glasses here. The staff was so friendly and helpful. I was blown away by the assistance I received with choosing new frames. It was absolutely the best experience I have ever had choosing frames in my 60 years of wearing glasses! So, why the 1 star review in August? If you don't want to read this entire review, here is the takeaway....The owner of Salisbury Eyecare and Eyewear, Dr. Melanie Denton, and her office manager, Kristin, are more concerned with getting refunded from the lab for lenses that they have returned to the lab multiple times due to poor workmanship than with refunding the $690 that I paid upfront in good faith that I would receive glasses free of defects within a reasonable amount of time. As of August 6, I do not have the glasses I paid for on May 19. Now, to the more detailed review.... It seems that friendly customer service was only good until I paid $690 upfront on the day I ordered the glasses. I will not go into the long version of what has occurred between picking up my new glasses on June 2 until August 4. I will be as brief as possible while letting others know what to avoid. At the time of this review, I still do not have my glasses. They have been in my possession a total of 6 days since June 2. The remainder of the time the glasses have either been at the lab, on the way to or from the lab or at Salisbury Eyecare and Eyewear. The glasses have been sent back to the lab 4 times now. All issues with the lens being cut incorrectly so there were gaps between both lenses and the frame and failure to polish the edges of the lenses as I requested. I have made 5 trips trips from Kannapolis to Salisbury between June 2 and August 3 to pick up the glasses. Each time, when I looked at the glasses there was a glaring issue with the lenses. Don't you have to ask...why someone in the lab or in their office didn't see these things before having me make the drive to pick them up? Up until my final trip there on August 3, I have remained patient and understanding that this was a lab issue not the fault of Salisbury Eyecare and Eyewear. When I saw the lenses once again cut incorrectly with gaps between the frame, I asked for a full refund of $690. There was nobody in the office that could issue refunds. Hannah kindly said she would have Samantha call me the next day. The following day around 6:20 pm, Kristin left a voice message. I immediately returned her call. Kristin proceeded to tell me she had called the lab and they asked that the glasses be sent back for evaluation. She told me if the lab does not refund Salisbury Eyecare and Eyewear for the cost of the lenses they will lose money because "eyeglasses and lenses are custom made". And, if the lab makes this "right" with their office then they will decide what they can do for me. She said their policy is to not give full refunds as stated on the paperwork I received. I argued that the no refund policy must be for situations where a person changes their mind about the frame, etc. not when there have been repeated poor workmanship issues. She stuck to the no refund under any circumstances even though none of these issues have been my fault. So, this brings me to the no refund policy that is on the paperwork. I was NEVER verbally told about this policy. And, the no refund policy was NEVER pointed out to me on my paperwork. I went back to my file to look for where was this policy stated. I found it in very small letters on my receipt that I received AFTER I paid $690 up front. The conversation with Kristin has left me to conclude if they get reimbursed by the lab for the lenses, I may get a partial refund. If they do not get reimbursed by the lab, I will get no refund. In any case, I will not get a full refund. I have taken immediate action in an attempt to get the $690 refunded.

Saw Dr. Grace yesterday and she was friendly, knowledgeable and easy to talk to…read more if you need an eye exam, I would recommend her!

We stopped in because my husband's glasses broke. Although it was over a year since we purchased…read morethem , they were able to replace the frames on the spot for a great price! I didn't get the name of the young lady who helped us, but she was wonderful.

This place is a scam. They bait you to get you in. When you call for an appointment you get someone…read morefrom a call center in INDIA! and they tell you they accept your insurance and what a price will be and I get there and none of it was true. They estimated me $600 when I arrived and said now they don't take my insurance and tried to sale me a promotion so I had to walk out. Such a shame I drove all the way here to be let down. HUGE INCONVENIENCE!!!!!!!

Friendly funny professional & patient staff. Great selection of eyewear I would highly recommendread more

I used to go this location when it was Salisbury Eye Care. My most recent experience took the…read morebetter part of 2 months to receive my glasses. I was also told I needed a referral. After the almost 2 months when I went to pick up my glasses i asked about the referral as I've heard nothing. I was told more than once that I was not an emergency therefore the referral place would call me after all more important patients were tended to. I explained that I know an appointment could take months and it had already been almost 2 months. I said If the referral place didn't contact me till June and my appointment was for several months out that it was a long time. Again i was told basically I wasn't a important as others with a true eye emergency. I called the referral place myself and was told they call immediately when they receive a referral to make the patient an appointment. They also replied they had received no referral for me. The lady at the specialist office was very cordial and offered to call Peak Eye Care on my behalf to get the referral letter. After this experience I will never go to Peak Eye Care for future needs. I really like Dr. Sie but everything else has made me not want to go there again.

No confidential area at all and receptionist will say everything at least once. The doctor didn't…read moreeven do the eye exam. Poor service, attitude, and no confidentialilty.

Dr. Adrien ELFERSY and his nurse made up lies they said that my mom was going to bring a gun to…read morethe office the next time she came to see the doctor .at Charlotte eye ear nose and throat of Salisbury on July 17th 2022 Day of my visit & my mom never said a word about bringing a gun to harm anyone that was the most ridiculous thing I ever heard and my mom started crying when she heard that from Security over the phone she was telling them she didn't say these things I was right there and my mom never said a word about any of this I was there for my exam and to get extra eye pressure medicine and a note for Social Security we were told that my mom said this to several people all lies . My mom ask about a note for Social Security and he got angry when she ask him the second time that she needed the note to send to Social Security about the vision in my eyes and what his diagnosis at that moment. he got really irate " and said that I'm not going to argue with you and my mom was not arguing she was just asking for a his opinion because she really needed the note he said I'm only doing you a favor because of my other colleagues that asked me to do this I am not your doctor . but yet he treated me many times and I went to him many times for him to do the same thing that the other doctors were doing it was all about the money .but when we didn't come as many times as he asked us to which was every month . That's what I'm thinking he wasn't getting enough money from us and he just didn't want to see us anymore and only way to get rid of us was to tell that my mom threatened him with a gun wow. I was sitting right there and that's all my mom asked him to do was write a note"his nurse made up a lie and said that my mom wanted to bring a assault weapon !!! over a note ?? and Security let us out and we couldn't figure out why they had told Security this .this is a devious doctor and nurse made up lies to remove us from the building well why didn't they call the police ?? because my mom never said this " then security called my mom the next day and started asking her questions and trying to coax her into agreeing that she said this . my mom literally could not believe that they were doing this and she said no I'm not saying I did this I never said it and I'm not agreeing that I said it !! I had asked the doctor for pressure medicine the nurse brought me a 2.5 mg a very tiny bottle I said that's all that you had ? she said yes we don't have anymore in the closet when pharmaceutical sales people who bring tons of medicine to the doctor's office every week Because I have less than 10% vision in one eye and the other eye is completely blind he said I'm only going to treat your good eye I'm not going to Treat the eyes that's blind but if anybody has ever had glaucoma knows that the blood vessels swell and can cause hemorrhaging even in a blind eye and horrible pain .he said I don't care about the eye that's blind and I don't care about the pain .and that I am only treating the good eye This is exact word for word that he said to me and that he didn't care how much pain I was in with the blind eye " that he was only going to look at the eye that could still see some and he was only going to treat it and it only !!! my mom said you can't do that that would be wrong . My daughterd would be in pain and that's not what you're supposed to do you're supposed to follow The code that doctors follow you can't just treat the good eye you also have to treat the eyes that's blind because she will be in pain .this doctor has no ethics , or morals or values he is self-serving white privileged he is hateful he is narcissistic he is evil he and his nurse made up this lie against my mother who never said nothing to this man out of the way .I want people to know what this man did he had me banned from coming back to Charlotte Eye Ear Nose And Throat forever and because we don't have money to take them to court For what they did and how they treated us and the lies they told on us and then tried to get my mom to confess to saying something she didn't say .it's only shows you how low some people will hurt people that get Medicaid and Medicare why a doctor and a nurse would go this far to get someone banned and make up a lie over and note to social security to prove that I am blind in one eye and progressively going blind from glaucoma Dr. ELFERSY and his nurse he treated me and my mom as though we were beneath him and he wanted to get us away from him and never see him again so they fabricated this lie Charlotte Eye Ear Nose And Throat in Salisbury North Carolina this is disgusting and deplorable.......,