If Yelp offered a rating of more than 5 stars, Embrace Medical Supply and DME Repair would be an…read moreeasy 10 star! My 15-year-old wheelchair needed repair and I found Embrace on a Google search and so fortunate that I did. The owner Jon is awesome and by far the nicest business owner you could be fortunate enough to do business with. Jon is very personable, honest and takes all the time you need to answer your questions. Unfortunately, my wheelchair was obsolete as were any hopes of getting discontinued parts. The good news was I was able to purchase a show room power wheelchair in stock at Embrace and fell in love with the comfort of it right away! As a customer that started out seeking repair at Embrace I also worked with Jon to purchase my new one. So I dealt with Jon on both of these services he offered (repair and supply). Embrace will always be my go-to now for the best in the business!

1 STAR -- Extremely Disappointing and Unprofessional Customer Service…read more I am sharing my experience with Embrace Medical Supply and DME Repair in Winston-Salem, NC, because I believe other patients and families deserve to know how I was treated while attempting to obtain medically necessary equipment. Following Achilles tendon surgery, I needed a lightweight wheelchair to assist with my mobility and recovery. I worked with this company for approximately two weeks, yet I never received the equipment. On October 12, 2026, I received an urgent message from a representative named John. When I returned his call, he informed me that a wheelchair had supposedly already been ordered for me on September 22, preventing his company from moving forward. I contacted my insurance company, which informed me that it had no wheelchair claim on file for the dates I provided. The only relevant claim identified for September 22 was for a splint for my leg and foot. When I called John back and respectfully questioned where the incorrect information originated, he could not provide a clear explanation. I expressed my frustration regarding the conflicting information, ongoing delays, and difficulty reaching the company. Instead of addressing my concerns professionally, John raised his voice, began yelling at me, and stated, "I dismiss you as my customer." He then hung up the telephone. Yes, those were his actual words. I was shocked and extremely disappointed. I was not being disrespectful or unreasonable. I was simply advocating for myself and trying to obtain equipment needed for my safety and recovery. Patients recovering from surgery should not have to deal with unnecessary confusion, poor communication, and hostility when asking legitimate questions. Good customer service is not just about selling medical equipment. It is about treating people with dignity, respect, compassion, and professionalism -- especially when they are already dealing with medical challenges. After approximately two weeks, I was left without a wheelchair, without a resolution, and with an extremely disappointing experience. Based on my personal experience, I cannot recommend this company. No patient should be made to feel that asking questions about their medical needs is grounds for being dismissed as a customer.

Bottom line: We found Dove Medical Supply just when we needed them, my father got to pick out a…read morecane that fit his needs with a nice associate at the store. Seemed a bit understaffed with one person but that staff member was so helpful and friendly. Apparently not working with insurance reimbursements at this time however, but appeared to be stocked with lots of patient/home care needs to purchase. The Deets: Out for a weekend lunch, we were discussing how it would be good for us to start investigating getting a cane to assist my father's mobility. By chance at the restaurant, there was someone with a cane there that actually informed us that they got the cane next door to the restaurant we were at...what are the chances? So we went next door after our meal and discovered Dove Medical Supply, a retail health/medical needs store. They were a good sized store with lots of things for patient/home care assistance with hospital beds, trach supplies, urology supplies, ostomy supplies, seat and patient lift, orthopedic needs, patient care needs and other things including patient mobility supply such as medical scooters, walkers, and canes. They had a great number of different cane styles along the wall and an associate came over to help answer questions and guide us to our cane of choice. The associate was very positive, upbeat, and helpful. But she had her hands full multiple customers coming in at once. This timing lead to a good line at checkout and again this solo associate rang up each one. I'd say she needs some help there, at least one person handling the floor while another at the checkout would greatly help. Again though, this lone associate was extremely nice through every transaction. I will note that they do not work with insurance currently so there is no insurance reimbursement available at this time, a bit disappointing. My father really likes his cane and thinks the choice was the best one for him. Dove Medical Supply appeared just when needed and helped us out!

Dove Medical was where my husband went to get a lift chair. His back has been broken twice and has…read morehad both knees replace. Dove supply in the Greensboro store was very helpful and they helped us fine what we thought would be the best chair for my husband. The delivery was a little slow but that wasn't the problem. The problem was the chair started to make some kind of noise. My husband called the Greensboro store back told them what the chair was doing. They said they would send someone out to take a look at it. It happened to be a part they didn't have in stock, so that had to be delivered, which was fine. They came back about 3 weeks later and installed the part. probably about a month latter the noise came back. We called the store again. And in about 2 days latter they informed us they was NOT GOING TOFIX THE PROBLEM (because they had already fixed it once.) My husband and I are both in our seventy. We paid almost $3,000.00 for that chair and it was hard for us to lose that on a chair they want fix. Please don't go to Dove Medical. I think they try to avoid warranty on the elderly. My husband chair is still under warranty. Jo Shelton Reidsville,NC

I needed a couple of small parts replaced They gladly…read morereplaced them free of charge. This was back in 2021.

We needed a lift installed in our truck. I was unable to obtain such service in the Roanoke Valley…read more (Local company in Salem never returned phone calls and clearly didn't need the business.) I then found Stalls in Greensboro. Everyone was friendly and helpful from the very first phone call all the way through install and pick up. Great communication and very accommodating. They care and appreciate your business. If you're on the fence between them and another vendor, do yourself a favor and choose Stalls!

Excellence! That's the word that comes to mind when I think of Triad Choice Pharmacy. I am not…read moreexaggerating when I say this independently owned local pharmacy is excellent in every way. My mother has used this pharmacy since it opened in 2014 and they have been awesome at ensuring that all of her needs are met. Pharmacists Tony and Miss Joe run a tight ship to make sure customers have what they need when they need it. Rwan and all the other team members are great at customer service. I really appreciate that everyone knows my mother and me by name when we call because it indicates a willingness to personalize our interactions instead of making it only about business. I love the fact that, unlike larger retail companies, Triad Choice Pharmacy makes an effort to get to know its customers. In addition to their retail services, they also offer home delivery and pill packs, both services my mother enjoys. Oh, and I can't forget to mention that there are staff members who speak Spanish for customers who may need that. Whatever you need, they will try to help! The business is located on the Southside of Winston-Salem off of Waughtown Street, and is easily accessible from the highway. They have drive-thru access as well. If you value excellence like I do, I highly recommend Triad Choice Pharmacy. When you go by, tell them Mrs. Anderson's daughter, Kindra Speech, sent ya!

Worst pharmacy I've seen in my 20 years of practice in the Winston Salem area. I have one patient…read morewho is a customer with Triad Choice Pharmacy. Every month he has problems receiving his medications. This month, they told him that his diabetes medication was out of their stock and would not be available for 4 days. They put this patient's health and wellbeing at risk on a constant basis.

I've been using Lewisville Drug Company since they opened. They are hands down the best pharmacy…read moreI've ever been to. I wouldn't go anywhere else even if I was told to. Over the years they've done their best and succeeded to save me money with coupons and alternatives.

Bottom line: Lewisville Drug displays "big time service, small town care" and that is exactly the…read morefeeling using this local pharmacy. As close as possible to personal service with a pharmacy experience, positive as well as timely and professional. Definitely five stars here. The Deets: I recently visited Lewisville Drug to assist my mother by going to pick up her post surgery medications. They treated me just like they have known me, a personal small town feeling (yes, they followed correct procedure in checking ID, very reassuring). They had everything we needed and the prescription was ready with no issues. My parents have sworn by this local pharmacy and Keith/staff here for their medication needs for years, and I can see why. When my father had surgery in the past and as soon as we knew the new roster of medications from that point on, the pharmacy made his new premade a.m./p.m. daily packets of his meds on the correct schedule as soon as the information/new prescriptions were available. This service is so amazingly helpful for my father and so appreciated. I've seen my folks pick up the phone to consult with the pharmacy and I can tell they have a rapport with the staff there. It means a lot. Their slogan I've seen says "big time service, small town care" and I think that sums it up pretty well.

I cannot say enough good things about Adams Farm Pharmacy! From the moment you walk in, you feel…read moregenuinely cared for -- their website says they believe healthcare is a caring service, and that philosophy shines through in everything they do. Conveniently located in the Adams Farm Shopping Center, it's easy to grab your prescriptions while running errands, grocery shopping, or grabbing a bite to eat. But the real standout is the staff: they are incredibly kind, professional, and truly take the time to listen and help in any way they can. They answer the phone promptly, work closely with insurance companies and discount programs, and even hold prescriptions until you're ready to pick them up -- thoughtful touches you just don't find at the big chain pharmacies. They also offer a good selection of over-the-counter medicines and wellness products, all at very reasonable prices. Whether you need a quick remedy or help choosing the right product, they're always there to guide you with personalized service. After bouncing around between corporate pharmacies for years, I have finally found my pharmacy home. If you're looking for a local pharmacy that treats you like family, offers excellent value, and genuinely cares about your health, I highly recommend giving Adams Farm Pharmacy a visit. They are a true gem in the Greensboro/Jamestown community!

I first used this pharmacy because one of my child's prescriptions was backordered at CVS. As a…read morebusy mom, one thing I wish they did notify customers when prescriptions are ready for pickup. They don't send notifications, so you have to remember to call or stop by to check. My biggest concern is that when they answer the phone, they often have the call on speaker. While they're asking for your name, date of birth, and other personal information, everyone in the pharmacy can hear the conversation. If you have questions about your medication or a private health concern, that doesn't feel very comfortable or appropriate. I ended up coming back because my doctor's office accidentally sent my prescription here instead of the Target pharmacy next door, and I had the same experience again. I also think the customer service could be a little more welcoming. If you're someone who doesn't need reminders and doesn't mind calling to check on your prescription, this pharmacy may work fine for you. But if you value pickup notifications and privacy when discussing your health information, this probably isn't the best fit.

Love love love!! All the staff are amazing and the products are the best on the market! Mrs…read more Cynthia is so knowledgeable and I can tell she puts care and love into every product!! I will drive, fly, and row any distance to shop here. It's truly a family outside of family. I love it!!

If you are looking for natural soaps, candles, herbs, tinctures and anything to heal body, mind and…read moresoul run to Eden's Alcove. More people need to know about this place. Ms. Eden is a wealth of knowledge and will help you find the right solution to your problem. Repeat customers say it all. I have been a customer for about 10 years and even when I moved away, when I returned to the area, this was a must stop to stock up on soaps and shea butters and immunity supplies. The staff is friendly and healthy and the prices are reasonable. Some products can be customized to suit your preferred scents. The deodorant is aluminum free and lasts for months. I can't recommend this place enough. Go!

I was in need of a Covid-19 test and while I had to pay, it was well worth it to have the results…read morethe same day to protect my loved ones. Dr. Ahunna Freeman was an angel, and I was blessed to have ended up at her pharmacy. Her compassionate care meant and one on one time was unlike anything pharmacy experience I have ever had in the U.S. Additionally, I appreciated her recommending a pulse-ox measuring device to monitor my oxygen levels. If you need a pharmacy, check this one out. You will not be disappointed.

Best personalized healthcare from a very professional staff. Pharmacy gives more one on one care…read morethen some larger ones. They also deliver!!!!!