Brilliant Technical Care, Undermined by Toxic Office Culture and Shocking Dismissal…read moreOverall Rating: (2 out of 5 Stars) This is a complicated review, spanning several years of specialized care. I must separate the technical expertise of Dr. Rothstein from the administrative and cultural environment of The Smile Place. The 5-Star Dentist: Dr. Rothstein is exceptionally talented and kind. I came to him needing complex work done on a failed permanent bridge after a high school trauma left me without my front teeth. This is a very vulnerable situation, and Dr. Rothstein showed genuine compassion and the highest level of skill, successfully recreating my smile where others could not. If you are looking for cosmetic dentistry or complex restorative work, he is, without question, a genius and one of the best. The 1-Star Staff and Culture: The reason I am compelled to write this is the pervasive atmosphere created by the rest of the staff, from the front desk to the hygienists. While under Dr. Rothstein's care, I overlooked numerous instances of textbook passive-aggressive comments and behaviors directed toward me. As a patient, you quickly learn that getting in to see the doctor, who is truly excellent, takes priority over the unpleasant--and unnecessary--staff drama. It was always clear the office lacked soft skills and professional empathy. The Shocking Dismissal: The relationship ended abruptly and disrespectfully. I had scheduled cleaning appointments for my daughters in May to ensure they were seen before an insurance transition. When my daughters had an unexpected, time-sensitive conflict, I emailed the office the morning of the appointments to apologize for the inconvenience and cancel, and I immediately offered to pay the full cost of the missed slots. (By the way they are both young adults) Two weeks later, I received a certified letter formally dismissing me as a patient from the entire practice. After putting up with years of unnecessary passive-aggressive tension from the office staff, the ultimate irony is being fired as a patient via certified mail because my daughters missed their cleaning appointments--an inconvenience I offered to fully rectify financially. Attempts to reason with the front office post-firing were met with being ghosted. Final Verdict: Dr. Rothstein's talent is 5/5. The patient experience, from the day-to-day interactions to the final, shockingly cold dismissal, is 1/5. If you need great, cosmetic work and are prepared to tolerate a hostile atmosphere and risk being arbitrarily dismissed over a scheduling error, go here. If you value a warm, friendly, and professional environment where you won't be met with passive aggression or an immediate firing over an honest mistake, this is not the place for you.

I am so grateful to The Smile Place Dentistry. Thank you so much for getting me in for an…read moreemergency exam and tooth extraction. Your entire staff provided such excellent treatment. Your main concern was my good health. Special thank you to Dr.s Rothstein and Kim. You are not only THEE BEST at what you do, but you are compassionate and kind as well. What you do and how you do it really is refreshing!

I HAD to review my dentist. He is the best. The office is clean, state of the art, he explains…read moreEVERYTHING in lay mans terms. Lets just say I moved to France almost 2 years ago and I still trust Dr. O'Brien and send my children to him for cleanings when we are in the US. Please see my nightmare review on Clinique Dentaire on Rue de France in Geneva, Switzerland for why you should go to Dr O'Brien if you live in NY. He is trustworthy and wont do anything that you dont need and wont lie to you about what is wrong. Ethics, number 1. When I am there for my appointment, I make my next one while I am there, they send reminders and all is well. I have sent him many recommendations and they all love him too. He will also take you in an emergency situation as well.

I wish this were an 8, 10 or 12 star system. I would give him and his staff the highest + rating…read morein any rating system available. He has been serving my family for over 20 years. He knows the best intervention for your dental needs as well as when to refer. He will work with you for conservative intervention rather than higher costing, more extreme interventions when appropriate. He is as painless as they come, a very necessary dentistry quality for my wife. He also likes to ask you questions when his hands are elbow deep in your mouth and there's absolutely no way that you can reply.

Peter Masci and Timothy Hale have been my family's dentist for roughly 20 years. They are by far…read morethe BEST in the area. They have done crowns, cleanings, emergency cosmetic work, emergency jaw infection that another dentist poo-poo'd as nothing while my husband suffered in terrible pain, invisiline, a permanent bridge --- all with expert care and skill. I believe they have taught other dentists around the country how to do intricate skilled procedures. AND the office is filled with extremely upbeat friendly outgoing staff. It must be a job requirement to have a good personality because while a visit to the dentist could be stressful, the whole staff seems to do their part to make it a great experience. Jeanne M

From the owner: "People come from all over the Hudson Valley and say, 'I need my smile fixed.' And that's what we…read moredo. We create new smiles that give our patients confidence and help improve their lives."

This dentist office is awesome! I've been coming here regularly for teeth cleaning and recently…read moreneeded a chipped tooth repaired that I chipped over 30 years ago. The dentist was able to fix the small chip on my tooth in a matter of minutes and the tooth looks brand new. Super happy with the work done and continue to be happy with the regular hygenist cleanings I get here. Solid dentist office, wonderful staff and they make great recommendations if necessary (i.e., dental surgeons for tooth extractions).

Beautiful office, great staff plus Dr. Torres saved me a lot of money compared to another dentist…read morein the area.

I love my veneers. they look and feel perfectly natural. I…read morewas also impressed with the new office. It's beautiful and comfortable. Every room Has a TV that's easy to see. IPAD stations in the waiting room kept the kids happy. Dr Cohen is GREAT! Thank you.

I was looking for a dentist with a personalized touch. I went to a couple of those large group…read morepractices and I hated them. No one knew who I was and I would see a different dentist every time I went. Dr. McMahon cares about who you are and what your needs are. His assistants are very helpful and conscientious about their job. Dr. M is my dentist now and I'm not letting go.

From the owner: Full service, family dentistry in a comfortable, modern environment.read more

My review is for Chelsea a Dental hygienist that provides more than cleaning my teeth. She has…read moresuch compassion and patience. I have a difficult gum problem and she calmed me and helped me bare the pain and discomfort associated with this problem. Thanks Chelsea! Joseph Wilhelm

I have been going to Masci and Hale for 23 years! My husband sees Dr. Masci and I see Dr. Hale…read more.. My sons also went to them until they moved on.... There are too many wonderful things I could share about them! To date my grown son will still drive up to Montgomery to have his teeth cleaned! He was one of Dr. Hale's first veneer patients when he was in high school. The entire staff is professional. . Office is immaculate.... But most of all they are two wonderful kind professional men. While on vacation out of the country I did not hesitate to call them when I had an accident.....They told my husband just what he should do and told me not to worry my teeth would be as good as new! Which they are thanks to the talented Tim Hale! I have recommended friends who now see them and they could not be anymore pleased! So if you are looking for a great dental experience do not hesitate to give them a call.