I moved upstate from Brooklyn about 5 years ago. After going…read moreto 3 different dentists up here I about gave up. Franklin Lackee, DDS IS the best dentist I have ever gone to, and I am 65. No pain, no fear and very professional. Nicest Man who knows what he is doing. I can't say enough about him AND the entire staff. I will be making another appointment real soon. Have a lot of work that has to be done and again, I have no fear finally!

I was PETRIFIED going to the dentist fur anything even a simple cleaning ... I had a filling that…read moreneeded to be taken care of immediately so had no choice but to face my fear! I called the office and they gave me an appointment 1.5 month out, but called in a week with a cancellation. When I arrived the front desk staff and dental hygienist were there to receive me, both were very friendly and welcoming!! Remember I said PETRIFIED of dentist! I explained (more like emphasized ) to The hygienist my fear! She took her time and was so gentle! Today I went for a filling, again totally petrified based on past experiences! Dr. Lackee was so gentle!! I didn't feel anything! It was a breeze! I have more dental work to be done and looking forward to a pain free session .

Brilliant Technical Care, Undermined by Toxic Office Culture and Shocking Dismissal…read moreOverall Rating: (2 out of 5 Stars) This is a complicated review, spanning several years of specialized care. I must separate the technical expertise of Dr. Rothstein from the administrative and cultural environment of The Smile Place. The 5-Star Dentist: Dr. Rothstein is exceptionally talented and kind. I came to him needing complex work done on a failed permanent bridge after a high school trauma left me without my front teeth. This is a very vulnerable situation, and Dr. Rothstein showed genuine compassion and the highest level of skill, successfully recreating my smile where others could not. If you are looking for cosmetic dentistry or complex restorative work, he is, without question, a genius and one of the best. The 1-Star Staff and Culture: The reason I am compelled to write this is the pervasive atmosphere created by the rest of the staff, from the front desk to the hygienists. While under Dr. Rothstein's care, I overlooked numerous instances of textbook passive-aggressive comments and behaviors directed toward me. As a patient, you quickly learn that getting in to see the doctor, who is truly excellent, takes priority over the unpleasant--and unnecessary--staff drama. It was always clear the office lacked soft skills and professional empathy. The Shocking Dismissal: The relationship ended abruptly and disrespectfully. I had scheduled cleaning appointments for my daughters in May to ensure they were seen before an insurance transition. When my daughters had an unexpected, time-sensitive conflict, I emailed the office the morning of the appointments to apologize for the inconvenience and cancel, and I immediately offered to pay the full cost of the missed slots. (By the way they are both young adults) Two weeks later, I received a certified letter formally dismissing me as a patient from the entire practice. After putting up with years of unnecessary passive-aggressive tension from the office staff, the ultimate irony is being fired as a patient via certified mail because my daughters missed their cleaning appointments--an inconvenience I offered to fully rectify financially. Attempts to reason with the front office post-firing were met with being ghosted. Final Verdict: Dr. Rothstein's talent is 5/5. The patient experience, from the day-to-day interactions to the final, shockingly cold dismissal, is 1/5. If you need great, cosmetic work and are prepared to tolerate a hostile atmosphere and risk being arbitrarily dismissed over a scheduling error, go here. If you value a warm, friendly, and professional environment where you won't be met with passive aggression or an immediate firing over an honest mistake, this is not the place for you.

I am so grateful to The Smile Place Dentistry. Thank you so much for getting me in for an…read moreemergency exam and tooth extraction. Your entire staff provided such excellent treatment. Your main concern was my good health. Special thank you to Dr.s Rothstein and Kim. You are not only THEE BEST at what you do, but you are compassionate and kind as well. What you do and how you do it really is refreshing!

I HAD to review my dentist. He is the best. The office is clean, state of the art, he explains…read moreEVERYTHING in lay mans terms. Lets just say I moved to France almost 2 years ago and I still trust Dr. O'Brien and send my children to him for cleanings when we are in the US. Please see my nightmare review on Clinique Dentaire on Rue de France in Geneva, Switzerland for why you should go to Dr O'Brien if you live in NY. He is trustworthy and wont do anything that you dont need and wont lie to you about what is wrong. Ethics, number 1. When I am there for my appointment, I make my next one while I am there, they send reminders and all is well. I have sent him many recommendations and they all love him too. He will also take you in an emergency situation as well.

I wish this were an 8, 10 or 12 star system. I would give him and his staff the highest + rating…read morein any rating system available. He has been serving my family for over 20 years. He knows the best intervention for your dental needs as well as when to refer. He will work with you for conservative intervention rather than higher costing, more extreme interventions when appropriate. He is as painless as they come, a very necessary dentistry quality for my wife. He also likes to ask you questions when his hands are elbow deep in your mouth and there's absolutely no way that you can reply.

Peter Masci and Timothy Hale have been my family's dentist for roughly 20 years. They are by far…read morethe BEST in the area. They have done crowns, cleanings, emergency cosmetic work, emergency jaw infection that another dentist poo-poo'd as nothing while my husband suffered in terrible pain, invisiline, a permanent bridge --- all with expert care and skill. I believe they have taught other dentists around the country how to do intricate skilled procedures. AND the office is filled with extremely upbeat friendly outgoing staff. It must be a job requirement to have a good personality because while a visit to the dentist could be stressful, the whole staff seems to do their part to make it a great experience. Jeanne M

From the owner: "People come from all over the Hudson Valley and say, 'I need my smile fixed.' And that's what we…read moredo. We create new smiles that give our patients confidence and help improve their lives."

This dentist office is awesome! I've been coming here regularly for teeth cleaning and recently…read moreneeded a chipped tooth repaired that I chipped over 30 years ago. The dentist was able to fix the small chip on my tooth in a matter of minutes and the tooth looks brand new. Super happy with the work done and continue to be happy with the regular hygenist cleanings I get here. Solid dentist office, wonderful staff and they make great recommendations if necessary (i.e., dental surgeons for tooth extractions).

Beautiful office, great staff plus Dr. Torres saved me a lot of money compared to another dentist…read morein the area.

I love my veneers. they look and feel perfectly natural. I…read morewas also impressed with the new office. It's beautiful and comfortable. Every room Has a TV that's easy to see. IPAD stations in the waiting room kept the kids happy. Dr Cohen is GREAT! Thank you.

I was looking for a dentist with a personalized touch. I went to a couple of those large group…read morepractices and I hated them. No one knew who I was and I would see a different dentist every time I went. Dr. McMahon cares about who you are and what your needs are. His assistants are very helpful and conscientious about their job. Dr. M is my dentist now and I'm not letting go.

From the owner: Full service, family dentistry in a comfortable, modern environment.read more

I have been going to Masci and Hale for 23 years! My husband sees Dr. Masci and I see Dr. Hale…read more.. My sons also went to them until they moved on.... There are too many wonderful things I could share about them! To date my grown son will still drive up to Montgomery to have his teeth cleaned! He was one of Dr. Hale's first veneer patients when he was in high school. The entire staff is professional. . Office is immaculate.... But most of all they are two wonderful kind professional men. While on vacation out of the country I did not hesitate to call them when I had an accident.....They told my husband just what he should do and told me not to worry my teeth would be as good as new! Which they are thanks to the talented Tim Hale! I have recommended friends who now see them and they could not be anymore pleased! So if you are looking for a great dental experience do not hesitate to give them a call.

From the owner: Welcome! For more than 30 years, we have been the preferred provider of quality dental services…read morethroughout the Hudson Valley. Our experienced team offers comprehensive dental exams, general and cosmetic dentistry, Oral Surgery, dental implants, Clear Correct Orthodontics, teeth whitening, cosmetic bonding, dentures, bridgework and more at our new, state-of-the-art office conveniently located less than a mile off I-84 in Montgomery, NY. We use the most advanced technology and are committed to improving the quality of life for each of our patients through enhanced dental services.

I'm still finding that years after my treatment it was a huge waste of money. My one tooth has…read morebegun to shift back to the position that prompted me to attempt correction. The permanent retainer hurts my tongue and there suggestion of wearing my "night guard" during the day is ridiculous. As well, a new tooth has begun to shift back to its original place as the night guard does nothing to protect it. A third tooth has now shifted and is causing a dental issue that needs to be addressed. Pachter took a good chunk of money from me, promised results when the results weren't delivered pushed it on me for not doing things correctly and then on the program not being able to predict patterns and having to be adjusted to just not helping at all because I signed that I accepted treatment was over. Be very aware of stubborn teeth, future results and discrepancies in the treatment plan and do not be guilted into having them recreate trays or replace attachments that they prematurely take off. Had Pachter not attempted to avoid losing money because the computer didn't predict the way my teeth would move, perhaps my smile would not be reverted back to the place it was when I first saw them. Had they took the time to re-assess as well as not cared what it would cost them to fix the issue after I paid for their service, I may have turned out like the other success stories. Be aware as your teeth can place you into the same position I am in. For your sake I hope not, but if you are considering using them - find a different practitioner as they are not about the end result and success of all patients.

I called to try to make an appointment for my daughter who is on the spectrum. someone named Rose…read moreanswered the phone only to hang up on me. I then called back 6 times only to be sent to the automated system each time. one of my children has already been seen and was gonna start treatment in 6 months. when I finally goT ROSE back on the phone she was extremely rude like she didn't just hang up on me. front desk is your first line and braces ARE NOT cheap. People are paying for a service. Lucky for me I didn't start treatment yet. This office should do better when it comes to answering the phone. Just awful.