The worst customer service from the pharmacy clerk. I wait 10 minutes in the outside drive thru…read more She was busy on the phone As I waited I could see her put the call on hold or maybe answer another call. Never did she acknowledge that I was waiting. When she got off the phone she just stood at the counter. I pressed the button so she knows I'm there. She then picked up the phone & said just a minute- not even turning around. No thank u for waiting. I could see someone walk up - which she helped first. Though she said they were there before me. Very rude. This pharmacy has poor customer service & I'm not getting my prescriptions from here again!

I went to Walgreens in Kaneohe and was treated horribly. I walked around for awhile before…read morestopping at the toy section. I collect toy cars and I seen a broken box of JDM cars, these cars are like Hot Wheels, and it looked like it had some missing. I took the box to the cashier who was nasty with a bad attitude who told me these are only for display and are not for sale. I told her that there was no sign saying not for sale or display item. Then another idiot with the same attitude came and told me it is for display only and you can come back another day and wait for us to sell it. As if I have ESP to know the cars were not for sale and I guess I have to use ESP to know when they plan to sell it. Their store is dirty, there is dust on the boxes, and they need to teach customer service to the idiots that work there. They could have told me politely that the item is a display item and we are sorry someone must have taken it where it was on display and put it where I found it. I hope Longs CVS puts them out of business. I am amazed they are still in business. I predict they will fail like I predicted Sears, Radio Shack, and Sharper Image, and Dennys, was going to fail due to lack of customer service. The one time I go into Walgreens is the last time I will go there.

I happen to be in Kaneohe and went to this CVS Longs Drugs at Kaneohe Bay Shopping Center…read more This Kaneohe store was almost empty which I thought was unusual as I normally shop at CVS Longs Drugs at Pali Highway... which is always busy. Anyhow I have two items and I go up to an open register #7. To reiterate I rarely go to this Kaneohe Longs Drugs and it hardly had any customers that day. The cashier (#2900924) accused me of cutting in line. I'm confused because register #7 looked open as I saw no one near by. She then pointed to a sign further back that says "Line starts here". There was one customer waiting there. Ok my bad. I did not see the sign and was unaware about that. I did not notice the one customer standing further back at the "Line starts here" sign. I've been to other Longs where you just go up to any open register. In fact... I was just at Pali Highway Longs that very morning where customers just go up to any open register. I did not like the way this Kaneohe Longs cashier handled the situation. Accusing me of cutting in line and giving me the third degree. She could have understood that people who don't normally shop at Kaneohe Longs might be unaware of that. This Longs has a wide area with the registers spread out. Unless one is already aware... that "Line starts here" sign is easy to miss. It's just the way the store is so wide open and how the layout of the things are that I did not notice. Other stores like Target and City Mill has a "Line start here" sign... but there are partitions near the checkout counters to make it obvious and hard to miss. Kaneohe Longs don't have any partitions near the checkout counters... so it is easy to miss in the wide open layout of this store. It was an honest mistake on my part. All that cashier needed to do was inform me "The line starts back there by the sign". And I would have been good with that. This was a misunderstanding that could have been better handled with simple courtesy and understanding. There was no need to make accusations in order to make me feel bad. That was uncalled for. I've later heard from other people who live in Kaneohe tell me of similar issues concerning the lack of courtesy at this Longs Drugs at Kaneohe Bay Shopping Center. Probably no wonder why the store was empty of customers. I will never come back here again and will stick to shopping at the other CVS Longs Drugs elsewhere.

Thank you to Rebecca in pharmacy! Before ringing me up, she noticed my out of pocket cost for a…read moreprescription was 30 dollars! She had me visit the manufacturer website, sign-up with their membership program, and save me 20 dollars! HUGE help in this economy! Mahalo Rebecca!!!

What could improved?! Your cashiers need improvement! We were told the line for the two open…read morecashiers was over there (cashier pointing). Well there was NO sign stating line starts here! We decided to use self checkout, so we did not have to deal with rude cashiers! Something went wrong with self checkout, another cashier came over to supposedly to assist and was just as rude as the other cashier! What has happened to Longs not CVS, Longs Drugs! Multiple LONGS stores locations & employees are just out right rude & nasty! These are the older cashiers! Longs/CVS upper management/corporate , you guys really need to do better training for your employees! Senior employees/cashier rude & nasty to other seniors customers, like me! NEED TO DO BETTER & SHAPE UP!!

Once again. Trying to shop on my way home from work after a…read morelong drive but can't use the restroom. Guess I'll go somewhere else.

After I lost my patience with 4 days of taking OTC medicine with below average results, I reached…read moreout to my PCP where he prescribed me 2 medications and I selected my go to CVS Long's Pharmacy at Kaneohe Bay Shopping Center. He submitted my order electronically where I soon received a text from CVS Long's that they received my order with a tentative pick up time of an hour later. I did receive a text update but noticed one of them wasn't filled and still pending. I was waiting at home and desperate in getting my meds as I was exhausted from being sick and lack of sleep. I called Kaneohe Bay Shopping Center CVS Long's only to hear their recording that they are currently close for lunch and will reopen at 2pm. I waited until 2pm and called again only to be given an option to leave a message, which I did requesting a callback with the status of my pending prescription. I was called back within 10min and was advised they had no stock of my prescription and the staff suggested I go to another CVS Long's nearby and mentioned the one in Target at Windward Mall. I was in luck because Target Long's Pharmacy has the inventory and to allow about 30min for a pick up. I then hopped in my car and headed to the Windward side. I first made a stop to Kaneohe Bay Shopping Center to pick up my other prescription. There was a line of several people waiting but the lines generally don't move quickly as shoppers are given the option of also paying other Long's purchases, which also allows customers to use coupons, etc. While waiting I then noticed about 5 more people queue behind me. At this time one of the cashiers announced for more cashier help and another staff came out. When I finally paid for my meds, I received a text advising my last medication was ready for pick up at Target Long's pharmacy. I then drove across the street and made my way to Target. I saw the Long's Pharmacy signage on the bottom left of the front entrance. Don't let that sign fool you. I made my way where the signage was only to realize that it's Target's cashier area. Long's Pharmacy at Target is located 1F deep inside the store. I was pleased that no customers were waiting at Long's Pharmacy and there were 2 staff sitting down looking at the computer monitor screens. The young male staff greeted me and asked for my ID and soon brought me my prescription. I was advised my co-pay of $5 and I paid via contactless payment. I was so impressed on how quick my transaction was where I'm thinking of picking up future prescriptions from this location instead. Lots of parking at Windward Mall and less foot traffic at this CVS Long's Pharmacy. 2025 #5

Picking up a prescription in Kaneohe, Oahu, Hawaii…read more.. I knew that there were two Longs Drugs Stores in Kaneohe: one at Kaneohe Bay Shopping Center and one at Windward City Shopping Center, but I didn't think that Longs Waipahu would send my aunty's order to Longs Pharmacy inside of Target at Windward Mall. Note: I had gone to Waipahu Longs three times, and they didn't have the medication even though it's on auto-fill! When the Waipahu pharmacist told me the address of the Kaneohe Longs, I thought she meant the Longs by Safeway... No... The pharmacist said, "inside Target". Ah... I've seen the "Longs" sign in the past, but never sent my own prescriptions here. I usually use the Longs across the street because the Longs at Kaneohe Bay Shopping Center is a 24-hour Longs. Because it was a holiday (Labor Day), I wondered if there were special hours. I knew I couldn't make it there after dinner or the next morning, so I drove from Waipahu to Kaneohe. Of course, when I got there, Longs at Target in Windward Mall was closed for lunch. They opened promptly at 2pm. I picked up the medication, which was 100% covered by Medicare... yay! Thank you... especially for processing my transaction before the family of 4 who were getting their flu and COVID vaccines!

Such a cute tiny little pharmacy tucked into a little shopping center in Kailua, right next to the…read moreCinema. Surprisingly this is the only place on island that could provide a special prescription I needed (I guess they're the only one that makes it). So although I had to drive really far to come out here, I appreciate this place because now I won't have to wait for my medication to be shipped :) They even texted me the address and when it was ready to be picked up! I also saw a sign that says they have CBD products, pre-rolls etc if anyone needs that. mahalo nui loa! Oh, and if you ever have to stop here- check out the Food Company for a bento or plate lunch while you're in the area!

I'm not sure if it was my provider or their dispensary... but I needed a medication for my ESA,…read moreasap... and it took two days, when I was told I would be contacted that day. I hadn't complained because I didn't know who it fell on. But the front desk lady was so kind and descriptive for me. The store seemed well maintained and clean.

I would give zero stars if I could. They have the worst customer service. They don't acknowledge…read morethe customers who are waiting. We were given a 3 hour wait, came back in 4 hours and it still wasn't ready. As they laughed and made rude little comments under their breaths. We love Gabby, she is the sweetest. Too bad she can't work every day. They need proper customer service training. If you don't like dealing with sick patients, you're in the wrong field.

Worst experience of my life. Had to track down a specific med and found here. Worst year of my…read morelife. Of the four people I dealt with, only one would smile and be nice. The rest treated you with disdain and contempt even though every visit I would say "good morning/afternoon " with a smile. I can't understand the inability to be even remotely pleasant. I would drive across the island to another pharmacy before I ever go back.

Made an appointment for a 11:10 am flu shot. Checked in…read more Have been waiting now for more than 20 minutes. Why make an appointment if they are just goi g to make you wait. Then they told me I needed to show my Medicare card when I know for a fact the hmsa card is all they need. Did not get the shot - will not go back.

Pharmacy is understaffed which sucks for staff and customers alike. Girl with the stupid eyelashes…read moreis sassy. Maybe she had to work a double? Maybe her eyelids are tired of holding up such heavy, artificial lashes? Who knows?

I have no idea where some of the other reviews are coming from. CVS-Long's, Kailua is clean,…read morestaffed with knowledgeable, friendly, professional staff. This is an excellent pharmacy, drug store, establishment whatever you want to call it.

Overcharged and extremely rude! The "lead" lady named Lorna,…read morewas first rude when I was interested in purchasing two birthday balloons for my father's 79th birthday. Beside being rude, when I was being rung up by the nice cashier, Lorna came over and thought the cashier was incorrectly ringing up the balloons. Lorna went on to be rude and insulting to the cashier saying "you cannot make up your own prices" which she wasn't, she was actually scanning the price sheet provided to the at the register. She rang two different prices for two different ballon sizes which is correct. The mean lady Lorna insisted it was incorrect and tried to charge me $18.99 for a circle ballon that clearly stated "shaped or cut out ballon" on the sheet. How can a lead be so blind. Anyways, the cashier explained the price difference and still the "lead" had to much pride to even admit she was wrong. Lorna went even further and said "well u want me to charge you $18.99?" Which she clearly knows was incorrect. Who's making up their own prices now??? Long story short, she over charged me by charging the higher price for two different balloon sizes where it was clear as day that it wasn't right to do so. Please beware of Lorna who likes to make up her own prices, likes to talk down to employees and customers and who needs to smile if she wants to be in any customer service roll. She also lingered at the register to make sure we were overcharged dispite other customers asking for assistance in the photo area. She made them wait and basically ignored them because she was wrong and couldn't admit it. May be time to find her a better position in the back of the store where she will not be giving Longs a bad wrap. I'd like to make longs a part of my day, but def not when a mean, untrained Lorna is working.

Okay, I have to admit I shop at Walmart waaaaaaaaaaaaaaaaaaaay more than Target, but what led me…read morehere today is because after doing work at a local financial institution (just next door from Target), I actually had to use Target's restroom to wash my hands after touching multiple bags of coins (your hands actually become black from touching a lot of coins). After using Target's very clean restroom, I thought I'd walk around & check out the Kailua Store. Making a small observation.......... ever noticed that Target's store layout is pretty similar to the other Target stores in da 808??? I guess this is kinda neat, as it makes it easier to find things in the store. I noticed that the Kailua Target store also had a Starbucks coffee shop, & a Pizza Hut within the store. I really didn't have anything to buy today, but while browsing around, I came across some DEALAGES on a microwave oven. DARN! I just bought a new microwave oven for my dad, as his microwave had broke down recently. Guess where I bought my microwave??? Yes gangies..........Walmart! And ya know what???? Target actually had a better sale price on the microwave, as the microwave I bought on sale at Walmart was ($60.73 w/tax). I guess Walmart doesn't always have da best DEALAGES! Lol! The Kailua Target store is very spacious & clean. A very nice store to visit, should you need groceries, or any other item.

i do not recommend this store! there are so slow no matter what time of year, no matter what…read moreseason!! the busiest stores that cover more areas are faster than kailua!! windward mall for instance. they have a greater area to service, yet they get your order out and ready for pick up within two hours or less!! i put an order in just a they closed, but somehow they changed the time i made the order and i didn't get my items until 3 o'clock pm!! today, i made an order at 0930, and i'm still waiting!! they need to make it so you can change stores after an order was placed without having to cancel and reorder!