So when the toilet broke in our motor home while up in the San Juan mountains I called Centennial…read moreRV and talked with Brandon in the Parts department. He jumped on my problem and got the necessary unique parts delivered to me in a hurry. Two days from call to parts in hand ! Considering my distant location and current COVID 19 delivery issues this is outstanding customer support ! Now we don't have to waddle out to the campground restroom in the middle of the night anymore. Thanks to the team at Centennial RV and Brandon in particular. Phil Smith

Really bad customer service at this place. My wife and I went in there ready to buy and we put…read moredown an offer. We were told they had to contact the seller with our offer and would let us know when they received an answer. After three days and no news, we reached out. They said they weren't going to contact the seller unless we put money down. The salesman never said this was a requirement when we were there, he just gave us the option and simply said that not doing so would just keep it on the market for the other potential buyers in the meantime. So, we were waiting on a call that was promised that they had no intention of making. It was just a massive waste of time. This would have been our 4th RV purchase, all from different places...this was the worst experience we have had with service at a dealership. If you're buying your first RV, you can do much better.

The sales experience was fine, although my salesman quit right after our deal was done. I purchased…read morea used Gateway Heartland to have somewhere to live. Doing the walk around and inspection before I took it off the lot, was not hooked up to electricity or sewer. We ran all the water and couldn't test anything else. I told the gentleman it was a lot of trust to take it off the lot, not knowing if everything worked and he said they could be trusted because they wouldn't still be in business if they sold things that didn't work. What a joke. I moved in and the refrigerator and TV breaker won't work so I have to run extension cords to run either. The shower leaks and filled my under storage with water. My washer leaks and my toilet leaked. The worst part is that the seal on my slide out leaked and filled my bed with water during the first rain storm after I got it home. I did not call to complain, they called me and asked me if I was satisfied, and I told them everything that was wrong with this trailer. The salesman said they would do everything they could to help me and would have their service manager call. She called and said they would do nothing for me. I didn't purchase a warranty because I assumed everything would be working at least when I pulled it off the lot. They wouldn't run diagnostics for me even at a discount. They want my money to fix it, but they do not stand by their product. They said that this unit passed inspection and asked me if I wanted to schedule service. If their service department passed this trailer through inspection, I don't want them anywhere near this trailer again. They cannot be trusted!

Excellent customer service! One morning I couldn't get my topper closed, so I ran over to Rocky…read moreToppers shortly after they opened that morning. After explaining what was going on, the supervisor and another young gentleman took a quick look, and informed me my topper had slid forward. They graciously helped me get my topper aligned back to the bed (I'm a tiny woman and don't have the strength to move the topper myself), and I was good to go! Even though this was probably a very minor issue for them, I really appreciated their help. Otherwise, I probably would've struggled for a few hours to try and get this fixed on my own.

From the owner: Rocky Toppers and Campers Provides Cargo & Bed Storage, Custom Truck Accessories, Truck Campers,…read moreTonneau Covers, Commercial Toppers, Diamondback Covers, Toppers, Truck Accessories, Trailer Accessories to the Grand Junction, CO Area.

Jerry from Rimrock called me this afternoon yelling curse words at me. After giving them two…read moremonths of consignment time to sell my travel trailer - during which they never ever took the time to list the trailer ON THEIR OWN WEBSITE- they got upset when I pulled the trailer and sold it myself. Can't really recommend any deal with a consignment dealer that is 'professional' enough to call their clients dropping f-bomb's. There are lots of choices to buy and sell an RV. I'd look elsewhere.

These guys were the only RV outfit in town with the right sizeRV to pull behind our Jeep. No…read morenegotiations with Rimrock regarding price- Rimrock manager has a "take it or leave it attitude". There were a few things wrong with our brand new 2017 travel trailer under warrant, we had to tow it down and one item was not repaired. Now we have an electrical problem. I called about it and Jesse said to double check it - and my husband is an electrical engineer! Rimrock needs to replace the plug. Rimrock is saying we should haul it down to the yard because they only have one person that can service it - bad service! I called today, left a message with a sales guy; Jesse did not return my call. Day # 2 I would say bad service Look around Grand Junction

Shout out to K C, Lacey, and Trent! I landed on their doorstep with a minor emergency. The wall…read moreof my motorcoach had severely separated from the floor to the point you could clearly see the ground. With over 500 miles to go I knew it wouldn't make it intact. K C, the service manager, totally stepped up and made arrangements to repair it on the spot. Totally empathetic and really knew his stuff. 2 hours later I was back on the road, Who could ask for more? Thanks to Lacey and Trent for excellent and friendly customer service. And Trent, the G.M. btw, took great care of my dog. They are on my permanent go to list. Highly recommend!

BUYERS BEWARE OF HUMPHREY RV. Well. Looks like Trent at Humphrey's backed out and will not work…read morewith me. He initially said he would. I had contacted the State to see what options I had due to the fact that i had not heard from him in a timely manner. They initiated an investigation. Trent got mad and backed out when he learned of it. To be clear the state said he broke no law. Just bad practices. I really thought that a dealer would be a better route. I learned that Humphreys does not care about their customers.

My wife and I were headed down 70 in our RV when the front airbags lost pressure around the UT/CO…read moreborder. We pulled off in Grand Junction and started making calls to find someone who could take a look, and hopefully get us back on the road within 24 hours as we were meeting up with friends for my wife's birthday. The problem with our plan was that it was 4:00 pm and every shop in town that I talked to said 'They were closing for the night, and that Grand Junction, being a small town, nobody would even look at our rig for the next 2 or 3 days'. That was, until I called Transwest Truck Trailer RV and talked to Marvin. Marvin told me that he would be working until midnight, and he would do his best to get someone to take a look at our rig, maybe not until morning as there were several jobs in the queue ahead of us, but he'd try. Well he didn't just try. He talked to Wil, one of the mechanics whose shift had just ended as we pulled in, and explained our situation. Wil clocked back in and was under our coach within half hour of our arrival. He determined the problem (bad air leveling rod bushing), rebuilt, and resecured it in under an hour and had us back on our way with barely a couple hours lost; and the cost was a lot less than it would have been at the Freightliner shop back home. I can't praise highly enough the care, courtesy, and professionalism shown us by Marvin and Wil. They went the extra mile for us and made sure our trip wasn't ruined.

The parts department for the semi side of their business are always friendly and helpful.read more

We purchased a trailer here this summer. Possibly because they had a lot of inventory, we got a…read moregreat deal and everyone was helpful in getting the transaction completed and installing a new hitch. Later service visits were fast and easy.

Never returned my calls while my trailer was broken down in the southwest, called twice!read more

Stay away from these people at all costs!! I brought them my RV and negotiated a consignment deal…read more Once the trailer was sold and never received the funds owed. There has been countless issues, and always some reason why they will not come through with the funds. I contacted the attorney general, and they are currently under investigation as they took the case. I have placed a Lien on their business as well for default of payment. These guys are crooks, and deserve to be thrown in jail! I have heard other cases very similar.

THIS COMPANY IS GOING OUT OF BUSINESS! If you have a unit here best come get it. They promised to…read morebuy our trailer from us, and we've been waiting for 3 1/2 months to get our money. There's always some lame excuse. Now we're told there's no money to pay us. TERRIBLE company to do business with.