Requested a service for my stucco to get repaired by my customer service rep at the Tim Lewis Reflections Community and Zach was able to get some out quickly. The stucco had gotten damaged from the winds after the last storm and Zach got a team member to patch it up good as new. Zach has been a tremendous customer rep when ever anything was needed on the home. Hes been readily available and very transparent with every request! read more

We bought from Tim Lewis in Whitney Ranch, Rocklin CA. Two pieces of advice: 1.) If you use their Design Center for any upgrades, take careful pictures of EVERYTHING you order. They will install random, cheap tile and grout and then tell you that's what you ordered. 2.) Hire a home inspector before you complete the purchase. We have found many defective windows with moisture between the glass panels but it took us a long time to find them. Really cheap windows that will cost a fortune to replace out of warranty. read more

Tim Lewis Homes are absolute trash. The only easy part of the home process was financing. After that, you will be left on your own. Since buying a Tim Lewis home, we have had to redo windows, carpet, hardwood, foundation, interior paint, exterior paint, and things are still breaking. Within two years the patio has disintegrated and fallen apart, the garage and driveway pavers have collapsed, the cabinet are falling off. The support has disappointing. After a year, you will be completely forgotten. Do not buy a home from Tim Lewis. Tell everyone you know so they don't experience what we have been experiencing! Couldn't be more disappointed. read more

I have owned my Tim Lewis home for almost 3 years now and have had the best warranty customer service from my warranty contact person. Any time I have a problem with service requests, Zach is on it. He goes over and beyond in making sure he responds quickly, gets things done and oversees the quality of the work. Very friendly and a complete pleasure to work with. Customer satisfaction is his #1 goal that he has achieved with me. I would recommend Tim Lewis Home Builders and give it 5 stars! read more

horrible warranty service delay, deny and defend. they will push repair tickets out to the end of the warranty period with no resolution

In Jan 2022, we began pursuing a Tim Lewis Property with a release of Feb/Mar. We were placed 11th in line. (Oof, long way.) After back-and-forth communication (in a teasing, unprofessional way) we were selected to go under contract. Being that 10 said no, I asked if the $200,000 lot premium was a reason or if some just moved on. The TLC rep responded "Both" and said, "But not for you...right?". Looking back, feels like the first bad-faith moment that should've been a red flag. But we were too excited for this dream home, all while our current home was climbing in value with the hot '22 market. Important to note here that their selected lender had been informed that the primary way we purchase was to sell our current home and use the proceeds (I used the term equity in an email follow-up, might be the incorrect word) for our down payment. We were conditionally approved without contingency. Being fairly new to the home-buying process, we thought nothing of that term. Contract signing day, we get to the page that many know has that fuzzy wording about how the deposits are handled. Bad Faith #2 where the TLC rep verbally assured us that in the event we walk away from the purchase, Tim Lewis will return the original deposits. Now, this wasn't the first time we were told this, and truly felt like a sales tactic at this point. We gave our initial $15,000 for the second home-buying wave of our lives. Wasn't long until Bad Faith #3. After dropping off the deposit, I thought to ask about the "optional" balcony. It was an additional $20,000 that my wife and I both felt we wouldn't use. I asked the TLC rep and she responded that it was spec'd into the home before the foundation and for permitting, that it was not spec'd for "non-view lots" and that it was a desirable feature. Remember this for a future point. It was not in our interest, but forced in anyways We asked about a linear fireplace and were met with pushback that the standard fireplace was already placed into permits. We had zero warning of this decision. Again, keep that in mind for future reference. We went on to put another $15-20k in floors, tile, counters, and typical upgrades. Paid our deposits on time and remained excited as our current house still climbed in value. Then the TLC rep reached out that our new build was 2-3 months ahead of schedule. We were excited and terrified as we needed to now sell our current home quickly. So we rushed to get it on the market (which had shifted dramatically since the June high) posting our home within 2 weeks for less than a previous exact comp. For about a month, we saw little to no traffic. As we got closer to the new build completion date and with our current home price dropping more to accommodate interest rates and low buyer traffic, we reached out to the TLC rep to see if there was wiggle room on price. The lot premium was an exaggerated $200k, so we thought it wouldn't be an issue to come down. Once again, we were met with teasing and unprofessional communication that Tim Lewis would help with some small parts of the transaction outside of the price and that the lender would find something to make it work. Bad Faith #4 So we chatted with the lender, who by the way knew way too much about the deal in progress (didn't seem right). We looked at 15/1, lower down payment, HELOC, none of which felt right due to risk or ineligibility. Then, we were introduced to a new TLC rep. She came in with a lot of rudeness. We basically established that we could not move forward. We would likely need to walk away unless they lowered the price. Keep that in mind. Her final response before we took a new direction was "If you go forward with a HELOC and we write for Jan 15th or sooner. Seems Fair?" Bad Faith #5. I believe that is unethical, am I wrong? So we contacted an attorney. We officially walked away from the purchase and were given a cancelation notice by TLC with "Unwilling to HELOC. Seller to retain deposit funds". Again with the HELOC. We did not sign that, returning to TLC our own version of a cancelation. We then spent and entire year reaching out trying to resolve the issue. Come to find out, our deposits were never placed in Escrow, which by contract is exactly where they should have been the entire time. Our attorney had to get them to place it in escrow. Bad Faith #6. Their reasoning for not returning our deposits is that they built the home to our spec. Remember when I mentioned the $20k "Optional" Balcony. (still listed that way on their website). The fireplace is a small factor, but still, not 100% our spec. The house also was not ready till Mar 2023 and later sold not long after they finally advertised it was available. It was for less than what we were under contract for but still a profit off the land and build. So why are they holding our money? We're not the only ones with a story like this. I'd love to meet the other 8+. They ignored us for another year. Don't buy from TLC. read more

The beginning stages of buying our home was a little stressful. Delay after delay. However, we enjoyed the process and appreciated all the help. Buying a home is always stressful especially after taking keys for the first time. There will always be minor mistakes with new construction homes but I have not encountered anything egregiously wrong with the home that could not be easily fixed. My warranty rep, Zach, is amazing. Always would do a simple check in on us. He would bring up issues with our home that I didn't even notice as he came in. Overall a great post home purchase experience. I have been trying to get other friends of mine to purchase homes from them. read more

We were deceived when we had our walk through. There was a major drainage issue and they assured us they would take care of it. Well they didn't and we had to put $31,000 in the landscaping to help resolve issue. And when I called customer service they basically said it's your problem. Don't ever buy a house from them! read more

We bought our new home in the Elk Grove Oasis Tim Lewis community back in September 2024 and we are still thrilled with our dream home. No major issues at all thus far and any little things that needed to be addressed, our customer service representative, Zach, has been the best. Easy to get a hold of, responds in a timely manner and always checks with us to make sure the issues were addressed and fixed. Would definitely recommend Tim Lewis communities to friends and family! read more

Amazing service by Jessica Eriks! She helped us from the beginning to the end and still checks on us. David Naranjo Rodríguez has been checking to make sure the house is perfect. He even replaced the dishwasher within a few days to make sure we had everything working before our move in date. Tim Lewis in Galt has an amazing team! read more

Its been about two years since we purchased our Tim Lewis home. Recently, we had a warranty issue. We were worried that once the building company sold us the home, they would forget about us and ignore any of our issues. This was not the case. We contacted our Customer Care Representative Zack who immediately took care of the issue. Construction Manager Mario even stopped-by to check in on the issue and to see how we were doing. Again, I would not hesitate to recommend purchasing a luxury home from the Tim Lewis company. read more

We bought in Gardnerville, Nevada. We had never bought a brand new home, so the process was new to us. There wasn't a model for the home we chose, so just had a floor plan to guide us. Getting to choose options to personalize our home was fun and exciting. We got great advice and guidance from the design center. The construction time took less than originally estimated and we were able to frequently see things moving along. This was also the first model/elevation build and the Construction Manager Mario found some oddities and made sure we were aware of options for changes needed. Official Walk-through's were extensive and only minor issues were found. All the staff members we had contact with were pleasant to work with. Michele in Sales and Mario kept us up to date on progress. Brian and Conner in Quality Control were very helpful in explaining our home systems to us. Conner even continues to make sure any problems we have are addressed quickly, sometimes doing the minor work himself. We have a 3 month QA review coming up as well as a few more up to 1 year. Haven't had any warranty issues yet. read more

This is an over due review for Tim Lewis where I was very pleased with the home I purchased at their Sutter Park community in Sacramento. The sales staff was very friendly, helpful, informative, provided updates (including personalized videos) while home was being built during COVID in 2020. The completed product, was top notch in quality, features and craftsmanship. I am especially pleased with the energy efficiency of the home with Solar panels. After taking ownership of the home, I was especially pleased with the customer service I received from Tom H. who was our customer success person. Tom addressed any of the issues that came up, was quick to respond and resolve. I had minor issues, nothing major and now 3 years later, I am still very satisfied, and happy with my decision to purchase and build a TL home. read more

I always enjoy writing positive reviews for organizations and very rarely do I create negative ones, as I am always about helping people and their businesses within the community. Unfortunately, I have to take the necessary time on my Friday night to create this negative review as I feel it is worth sharing. A couple of months ago, my other half and I saw a Tim Lewis modeled home in Roseville that had been on the market for a while. He immediately fell in love with it, but didn't want to make an impulse decision; rightfully so. We did explore other options while the Sales Rep, Linda Sender had been texting my other half throughout the month of December to purchase this home since she had no interests and assured him he'd be able to get it for $600k. This particular molded home started out at a high point of around $784k. It decreased down to around $656k in December and Linda assured us that she'd give it to us for $600k. While exploring other options, my other half did have his heart set on this particular Tim Lewis home for us to start a family, but needed to wait until the first week of January/2018 due to VA loan limits, they were set to increase. Long story short, Linda advised us yesterday afternoon, out of nowhere, that another couple was also interested and we had to wait 24 hours because the other couple wanted to make an offer on the ticketed price which was now $636k. My other half had already applied for the home and got approved on Wednesday! We provided Linda with a check for $500 and the necessary paperwork she had requested for the home, but she still wanted to wait until today to hear back from the other couple because they wanted to see if the couple will take the home for the ticketed price and get approved for it. Furthermore, she also advised a lady who was interested in the home that this modeled home is already taken by us! As you can tell, Linda has been very disrespectful, deceitful, dishonest, and unethical. I am disappointed to say the least. Today, I receive this horrid text thread (see attached) from my other half. After processing it, I reach out to Linda myself and she immediately states "Zane could have had the house at the end of the year for $600k, he didn't believe me that they'd raise the price (although she advised us this week we'd have it for $600k!) because it's a new year, and now there are a few more families interested." She said, "another couple came in today, and the guy from yesterday was sick which is why he didn't respond last night, he's supposed to reach out to US Bank this afternoon. I need to entertain these ticketed offers because I am in the business to take the highest offer." What a disgrace Linda and shame on you, Tim Lewis, for hiring individuals whom have zero integrity. I am a strong believer who strives to treat others the way that God treats me. I would never stay in close contact with a family, motivate them about this beautiful home, tell them they'll get it for $600k, and then, complete a 180 by doing a "take away," become disrespectful, entertain other prospects for ONLY $29k because you are only looking out for the company's best interest; not caring for the clients. Very tacky. Remember, customer centric service is highly recognized as we are the reason as to why Tim Lewis has been successful all of these years. After this horrific experience, I will never refer anyone to the Tim Lewis Communities. read more

Tim Lewis Communities - Real Estate Services Near Me - Roseville, California

We have had an amazing experience with Jessica Erik's and Harvey Edwards. They were both incredibly helpful while we were in the purchasing phase of our home. They provided weekly updates and made us aware of any deadlines we need to meet with lots of time in advance. Once completed we did our walkthrough with David Naranjo and he explained everything related to our new home in details. In addition, after we moved in they have continued to check in with us to make sure everything is still up to my standards. read more

Don't do it, look elsewhere! If their way of doing business is anything like pulling teeth to get a refund on my lot hold which was cancelled over 3 months ago and still not refunded then spending hundreds of thousands on a home is probably gonna be the same issues. You have been warned. Now back to figuring out how to get my money owed. read more

I just got the keys we are so excited to move in. Its winter and heater is not working. 2 vents are not running. Installed the pendants on the day of our 2nd walked through. Came back the next and they installed a wrong 1. read more

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The sales process was great. Kevin was great and provided regular updates regarding the status of our new construction. Post purchase customer service leaves a lot to be desired. They would send someone to do the walk through/inspection, then they would tell you to expect an email from them. More often than not, I had to follow up several times to get the email they promised. When they did send the email with a list of things to be fixed, they would be missing some things. This happened several times and with different customer service reps, so clearly they need to work out a better process for whatever they're doing. One rep would give excuses such as "oh your email went to my spam" and "oh I thought I sent the email but it got blocked on my outbox." So, either their IT team needs to fix something or this is "the dog ate my homework" of customer service. When they schedule the trades to come, it's hit or miss on whether or not the trades actually show up to fix things. Either their subcontractors are fleecing them, or things never got actually scheduled. First time it happened, I tried giving them benefit of the doubt. After all, this is some crazy time with the pandemic. But seeing how disorganized the customer service process is, I have little faith in their process and whether or not things will actually get done. I'll cut them some slack because I am working from home, but if I had to take time off from work to wait for contractors that never showed, I would be a lot more upset. My advice to new buyers: when selecting options for your new build just get the structural upgrades that would be difficult to do later on, on your own. In particular, things like paint, etc. is pretty good value upgrade. For cosmetic things like flooring/carpet, just get the basic and hire your own contractor if you want to replace. The warranty promised by Tim Lewis may seem nice, but unless things change with their customer service process, you're likely to encounter the same frustration I did. read more

While walking around the Sutter Park development earlier this year, talked to two people that live in the Sutter Park community. These two people lived next door to each other and were standing in front of their homes when we started talking. They both said the builder had ignored ALL their warranty requests to fix problems in their houses. They also said the customer service guy (Tom?) who works on-site, had also ignored all their emails and voicemails. Definitely a big red flag. We also noticed one house on old burns way had a basketball hoop setup in their side yard. Their music was blasting and we could hear kids and adults yelling and dribbling. The ball hitting the rim sounded like a dumpster being dropped. The obnoxious noise (including several barking dogs) all coming from this one yard could be heard a block away! With the houses being so close together, it's surprising that Tim Lewis doesn't prohibit such inconsiderate behavior. The pluses about the neighborhood: Nice landscaping around the mini park and in front yards. Fun playset for the little ones. Cool architecture for many of the homes, especially some of the one-storey houses, the modern farm house and the craftsman. Nice bricked alleys. Close to Sellands and Starbucks. Prices are what you would expect for East Sac. Overall, we had a very poor impression of this builder!! read more

SHODDY CRAFTSMANSHIP and HARRASMENT at the Latitudes at Monterey Village is the norm for this TIm Lewis Community. I almost bought a house here but choose to rent which I am so thankful for. I get to leave unlike many of my neighbors who paid way to much for a thrown together home and poorly designed neighborhood. I got a parking while parked in a parking space. Their lack of planning is now our problem. Neighbors Tip, the parking enforcement signs at the entrance to the community are non in compliance with the law. Something they should probably check before towing people's cars from their own houses!! Save yourself, save your family. DON'T MOVE HERE!!!!! read more

Tim Lewis Communities - Real Estate Services Near Me - Roseville, California

Tim Lewis property sales associates are terrible people who are only concerned about making money; willing to lie, cheat, and steal to get ahead at their buyers expense. After shopping extensively for a home, I found a Tim Lewis build I thought would be a great fit for my up and coming family. My fiancé and I were very excited to buy and went back and forth with Linda Sender at Creekside (Roseville, CA) for over 1 month. Sender told me the property was 756k, but was discounted to 656k-it was a model and 1 of the last of 3 in the entire build. I thought it a great fit but had to line up the proper financing, during December 2017. Now, I needed to wait until January of 2018 to buy as the VA raised the loan limit. Sender told me I could buy the house for 600k as they needed to close out the build. However, she said I needed to start the application immediately. I waited 5 days until the loan limit increased. The 1st week of January came, and I was excited as this was a big purchase for our family- I submitted my pre-approved offer. Sender then told me I couldn't buy the house for 600k as Tim Lewis now wanted 636k for the same house. She argued it was a new year, and more people would make offers that would reach their new sale price. How can a house go from 756k to 600k, and then back to 636k within the matter of a month? These deceitful sales people are doing anything they can to stretch our communities to profiteer. I am a 100% Service-Connected disabled, combat veteran, who has been denied a great home because Sender wants to make money on my family. When I asked her why she would do this, she stated, "I have the builder's interest at heart and need to make as much money for Tim Lewis as possible." I feel utterly disrespected, as I fight a war for our country, and I come home to be treated as cattle for corn beef hash. This woman is a disgusting human being and doesn't care about your family nor mine; she will only be sweet to you, to take your money. And, to make matters worse, she called me constantly throughout the month of December urging me to take the house saying it was in its final stages, only to change her entire story 3 weeks later. Make America Great Again, support our veterans and rebuke Linda Sender! read more

Crystal Cove in Lathrop. Unprofessional Sales Agents and Sales Director. Putting buyer(s) in grief is what they are good for. The bad reputation is filling up and it seems like the Business Owner doesn't care. Homebuyers: Go to the other builders that CAN accomodate your need(s) of buying your dream home. read more

Purchase March 2016. This is my first negative review out of many positives, but feel I ned to speak up. The high end homes are beautiful. We love the house and the neighborhood. The purchase experience and the customer service are another story. We were mislead more than once by sales. We were lied to on one critical construction issue. We had code issues they tried to pass off as "As Is" conditions because we bought a model. Our neighbors have the same kind of stories. "As Is" does not include improperly constructed. If it's the right home for you, buy it, but be sure everything is in writing, check what you're told, and seek outside construction advice if you have a warranty issue. Do all that and you'll have a lovely home. read more

Closed on my Tim Lewis home at Creekside in Roseville... it was a pleasureful experience. The collective acumen of the Tim Lewis team was truly outstanding. Linda Sender was a joy in all our interactions. She made the experience effortless. I really felt like she represented our needs as we navigated the field of choices along the way. Her 'above and beyond' attitude engendered trust in the quality of both the home product and the process. Denis' meticulous attention to detail together with his friendly demeanor as well as his intentional communication style took any confusion out of the process. It was easy to know what to expect and when it was going to take place. Denis is also very much a above and beyond kind of person. Lonnie puts his best effort forward -I am looking forward to further interactions with him on the customer service end of the process. He is a pleasure. He is a high end kind of person and I am confident that the home is in good hands. Tim D. works tireless to make sure things go smooth and on time. He has an eye for quality and is committed to making sure things are done well and on time. I would recommend Tim Lewis homes without reservation. This has been a joy. Thank you for the personal touches and for the quality and detail in all aspects of this process. read more

We had an offer on a Tim Lewis home a few months ago. After getting so much misinformation we decided not to move forward. They didn't seem very organized. Tonight my neighbor was telling us they were buying a Tim Lewis home and discovered they lied about the sales price and some of the upgrades which were supposed to be included. He mentioned they gave him a hard time about returning the deposit. So glad we didn't buy from them. We ended up buying a resale home. Buyer beware! read more

Monterey Village in elk Grove salespeople are Unprofessional & DISHONEST.. yesterday afternoon 04/20/21 The sales manager told my buyer that she would hold the unit for him & asked him to bring a $5K cashier check. My buyer brought in the check today 04/21/21 and they said there is another buyer ahead of him. MAKE SURE TO record your conversation or have it in writing! read more

Well after almost a year and a half of Tim keeping my deposit, I took him to Small Claims court. He really thought that because he was a corporation, that he had the right to do what he wanted without regard to being a decent human being and local builder. He took from his own people and greased his pockets off my money. what morals, values and character are the Tim Lewis Homes built on ? The night before I was supposed to appear I was contacted to see if I was willing to drop the case and pick up a check for my deposit the next day! That's what it took, he had no customer values or integrity to just do the right thing and return my deposit. It took legal action for him to refund my money a year and a half later. He refunded me my complete $7,500! It's still bah hum bug and the Grinch that took my money. read more

I would give a "0" if I could to the CORPORATE OFFICE, I would give a "10" to the onsite Sales (Sherry) & Customer Care (Lonnie) team! Hi everyone - We are in escrow for a home in The Summit Community in Whitney Ranch. We LOVE our Selling Agent, Sherry & Lonnie, the head of Customer Care who has done both of our walk-thru's. However, we are VERY frustrated with the service from the main office. We have provided $15K in earnest monies and an additional $10K 2 days ago as the 50% deposit for Solar. We simply need a Purchase Agreement Addendum for our Lender to draw docs for escrow but still waiting for the Escrow team to prepare an addendum which we were originally told would be done within a few hours at most as soon as we brought in our Solar deposit (which was pending the close of sale on our current home). We love this home and have had a wonderful experience with Sherry, however, from Day 1 we have not felt like Tim Lewis wants our business. I am a Director of Customer Experience in the Tech field and understand how important the Experience is in making a purchase. There have been multiple times where we have considered dropping out of our contract, but the market in our area hasn't offered what we're looking for. Tim Lewis corporate team.. if you're reading this. I would appreciate a direct callback to understand why this experience has been so difficult. You can reach Sherry or Leilani for my contact information. SAME POST on FACEBOOK: https://www.facebook.com/timlewiscommunities/posts/10158942581729684 read more

At the time of my first review, I was happy with the sales process but now that we have been in our home for about 6 months (after many, many months of delays) we are so disappointed with the lack of quality control and the number of serious problems, I have to update my review. When we closed on our house we had 60 items on our punch list. 60!! They tried to blame us for rushing them, but in fact, they assured us at 90 days prior to closure that they'd be finished (which they were not). They even took ovens from the model so we could close and then installed our ovens, using the wrong cabinet and installed the ovens incorrectly, causing them to be uneven and installed with incorrect hardware. This is just one of the many serious problems that we have encountered. They did try to fix a number of the problems, and many of them were finally completed, but to our continuing disappointment, every time a sub actually shows up (this doesn't happen often) they do such a bad job, they have to come back. The inability to manage their subs and focus on quality control continues every single day. We had a serious water issue that they did work hard to fix for us, (it wasn't their fault and we appreciate their concern and what they did to try to get the demolition and repairs done in a timely manner) but when the subs actually showed up they didn't compete the job with any attention to detail and had to come back, sometimes numerous times! I am aware that they can't control their subs, but to have this happen time after time, I have to wonder why. The list of problems, both inside and outside (we've been waiting since May for our backyard to be graded properly and now it's winter again!), continue to grow and we have been shocked with the low quality (i.e. windows, tile installed on floor that weren't level, cabinets, etc). For the price we paid for our house, we should have received high quality workmanship and materials. I have been impressed with the attempt at support and the fact that their Customer Service team try to show us that they care, but the lack of management and quality control overshadow those feelings. My house is aesthetically beautiful but under the covers, it's a just so disappointing. read more

Shoddy work. I complained of incorrect duct work years ago and was ignored . Also many build quality issues.

My family recently purchased a new Tim Lewis community home in Dublin, California and have had nothing but excellent services from start (purchase process) to the present, 8 months after move-in. Jason Mackin, our advisor and customer service professional since move-in, has been particularly helpful getting us settled, fixing problems that we discover during the 1-year builder's warranty period, and answering all of our questions -- he showed us how to get hot water running the first few days, brought in technicians to adjust doorknobs and seal cracks in the grout between bathroom tiles, did paint touch-up work on the doorframes, checked on window seals, and handled a thousand other questions and requests we had for him -- always promptly, with a smile and the utmost professionalism. I'd give 10 stars if I could. read more

BE AWARE!!! Definitely was not the right builder for us in Rocklin. They lie in a hard way. We were a out of state buyer. Whenever we were in town we looked at the model homes couple of times before we made our decision. We met the sales person ( Leilani) at the model home twice to go over with everything and whatever they say is included,guess what it's NOT. I wish I could have recorded what they said so later when they tried to screw us we could have told them what they told us before. Whatever options they show you at their office, they don't have them at the design center. Oh first of all I don't think TIM LEWIS even have a design center. They rushed us to go to their design center to meet Hailey because they had no time to waste. We paid double amount on tickets to get down there so we took the earliest flight to get there. As soon as we reached the Sacramento airport we got a call from Hailey that there was some issues so we had to go to another design center(NOT a Tim Lewis design center).Oh well ok no issues because we were still on our way there but when we got there she was not ready. So we waited for 45 minutes. I don't believe it was Haileys fault because they didn't give her the right keys. After a while she came and took us to another room and we looked at couple of things. We were surprised when Hailey said in the master you have 2 choices of bathroom, an upgrade or standard. But we were told that whatever size bathroom is in the master ( meadowlark)it will be the same size if you choose this home. She showed a picture of the standard bathroom for that home. After about 6 hrs we were done at the design center. Leilani scheduled an appointment with our agent to meet us and him around 4pm that same day. We got to the office but she was not there. There was another lady in the office. She said she took off at 4pm to show someone a house in the neighborhood. Our agent called her couple of times but no answer. Well she left but at least she could have told us what time to expect her to be at the office. We went to the construction site and there was one guy working by himself. After 30 mins we decided to go to the office and see if she was there. We got there and she was there at her desk talking to someone and told us to go and check out everything again at the model home and she will meet us there. After about 35 minutes she came rushing and said we have to leave because she is closing up so she ran upstairs to lock the doors. My husband and I went behind her to ask about the bathroom and she was rude and said this is an upgrade so you will get the standard and my husband said no I want exactly what you have here in this model. And you know what she said, NOOO it's toooo late to get the structure redone. What structure was she talking about I have no idea because they were still working on the frames. Than we went downstairs and asked her again about the cabinets that they have on the sides where the TV is installed, if you have seen the model (Meadowlark) home than you would have an idea what I am talking about. Why I asked her AGAIN because she did say to us on our first visit that the good thing about this area here is that the cabinets are included but guess what those words changed as well. She said nope it's an upgrade. My question is so what was I paying $906 THOUSAND for. Just the land and the structure because I was also going to pay extra $46 THOUSAND for upgrades. Anyways fun part was when we went and sat with Leilani in the office to discuss about everything else But we had no idea what the total cost was going to be so we didn't take a check and omg Leilani said well if I don't get the check today I will be FIRED. WOW I just couldn't believe this. So these people at the sales office are well trained to manipulate people. We found a brand new home way bigger than what they have and $350 THOUSAND less. There are lots of other good builders out there. We are glad we didn't pay them a penny. Crook people with crook service. STAY AWAY from them and don't be fooled by looking at the model homes because pretty soon they all will be falling apart too like others say their quality is no good. Your time is precious. DON'T waste your time and money. read more

DOESN'T DESERVE A STAR DO NOT GET FULL by the SALES AGENTS in CRYSTAL COVE Lathrop. Buyer agreed with decent sales price and once they are in contract, they will find a way to increase the price and force the buyer to pay the higher sales price. What a very disgusting business strategy is that?....There are other builders in the community has an amazing Sales Agent that you will never experience with TIM LEWIS CRYSTAL COVE. read more

We just purchased a home at Sutter Park in East Sacramento and we are so excited! This community is so thoughtfully designed and we know it will be absolutely beautiful when it's constructed. It's very fun to watch it all come together! Dan Kelley, Sales Manager, has been wonderful to work with and we are thrilled to be part of this community. read more

My family and I have purchased Tim Lewis homes. The management at Tim Lewis communities provides unsatisfactory customer service. The designer at studio is just terrible and rude. Please feel free to contact me and I would be happy to share our experience with you in lengthy detail. Crown Pointe community of $700k plus homes are poorly constructed using inexpensive materials. We have not even lived in this home for a year and things are already falling apart. Gaps in the hardwood, missed paint areas, cracking sounds when walking on the hardwood, lifted hardwood under the carpet, stair banisters that shake to name a few. The purchasing process is unsatisfactory. Linda, Karen, and Hilary are very rude and difficult to work with. The lack of customer service by these individuals is the worst we have ever experienced. They do not hold true to their word. Document everything, keep copies of all your documents, ask questions, do everything to make sure you are aware of all before signing. If you have the opportunity walk around the community and ask home buyers living there to share their experience with you. You will find many who have had a difficult buying experience. Again feel free to contact me for details about our experience. I hope no one has to go through what we did. read more

If I could give ZERO stars I would. Purchased our home from Tim Lewis 4 years ago and still suffering from the traumatic experience. Beautifully designed homes constructed on the cheapest labor and finishers out there. Four year later, we still have outstanding work orders that I have no hope will be fulfilled. This builder is only in it for the money. Based on our dealings, his company and Tim Lewis himself could care less about quality work. All I can say is RUN far away from a Tim Lewis home. read more

Jason Mackin is the customer care representative for my community. He is very friendly and always tries to help me out with the problems of my new house. He is very responsive even I went to him between inspections. And he always goes above and beyond as long as they are in his control. I can gave many examples, like he helped me do the touchups caused by the furniture movers, inspected any holes(mice problem) around my house and garage, suggest pest control device, etc. He is very experienced about lots of things about houses and he treats every problem carefully even it is small. Glad we have a customer care like him to help us out. Jason, keep up the good work! read more

The house quality is poor, materials used are cheap and the customer service... Well, let's just say, they don't have customer service AT ALL. I made the mistake of purchasing their home and am regretting the decision for the last year and a half. Things constantly falling off the hinges, inconsistent designs, and poor planning. I have speakers pre-wired but can't install the speakers where the slots are because there are studs. I have constantly tried to get hold of their incompetent staff to get issues resolved and after leaving several messages, no response. Finally after trying to get hold of the right people, frustrated i called the customer service manager and left her a message and guess what, "NO RESPONSE". I can tell if the leadership is so incompetent, the effects trickle down to the staff. Bottom line, NEVER buy a time lewis home. You will regret it, just like my neighbors and I do. read more

My husband and I purchased a Tim Lewis home in Sparks Nevada. It's a great community and has amazing views. We do love our home (now after spending a lot of money to fix all the mistakes), but the experience we had purchasing was so terrible, we will never consider another Tim Lewis home again. The quality is non existent, so many mistakes (we are talking Executive Homes here-at least that was what was advertised), We've had wiring problems, many of our neighbors have had plumbing problems. The customer service is horrible, and my husband repainted our entire interior as the paint was so thin and unprofessionally done (we heard many excuses about firing the paint crew and hiring a better crew...that was just as bad-no thank you). We paid for courtyard walls only to find out when the home was more than halfway done, they weren't going to do it...and didn't have the courtesy to tell us, it was written on the work detail sheet...Not doing!!!!!! This is suppose to be our last home, the home we retire in and enjoy....The experience was so bad, I'm still a bit angry over it and it's been almost a year. We have had to hire professionals in the area to fix the mistakes, we do not want any of the unprofessional, unskilled workers in our home from Tim Lewis!!!! I now have my beautiful courtyard, my outdoor extended patio, but not built by Tim Lewis, no way! read more

The sales agents at crowne point are absolutely horrendous. Rude and pretentious to boot. I get this is supposed to be an upscale community but I don't need the realtor who is meant to sell me on the community to be a snob and shoo us a way. It's a shame because we love the community and would have bought a house here but we're not so sure now because of the bad customer service. read more