Look I like tims but this location needs new management ASAP. Even before the pandemic, service was terrible and it's only gone downhill. Here's an actual account of one of my experiences at this store;
It's about 2 am, I'm just off a late shift, I walk in the store and I'm the only customer. I timed how long I waited there and it took them 10 minutes to come to the front and serve me. I could see the employees in the back. Clearly able to come help me.
Too often I get the wrong food here. Not like a once in a while accident, like I have to check every time to see if it's right. Usually if it's right, it's done with half the effort. I order bagels and if I ask for butter or cream cheese they only put in the effort to put in on one side, just smush the two halves together and cut MOST of the way through the bagel. Never all the way. So I have a badly cut bagel with spread on half and the other half has nothing on it.
They don't listen to any instructions. I've never had a pleasant encounter with these employees, they don't smile or try to be all that friendly. They're usually just dismissive. read more