To my surprise the bottom of the coffee cup was mostly coffee grounds...makes that last swig all the more special!? Service is okay 50% of the time,other wise it's terrible. Work area is always hit. read more

Tim Hortons - Coffee grounds galore - Coffee & Tea Near Me - Rochester Hills, Michigan

I'm not from the area, so any chance to get Tim Hortons is a great stop. My family and I all ordered iced peppermint mocha coffees which were flavored nicely. This is a busy spot, but the staff were efficient, friendly, and kept the space clean. We enjoyed our coffee to go. read more

Tim Hortons - Iced Coffee - Coffee & Tea Near Me - Rochester Hills, Michigan

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I stopped in around 10:30AM, so everything should be fresh, right? I chose a patriotic donut because it was the Fourth of July after all. It was a plain donut with frosting and covered with red white and blue sprinkles. Very pretty, but very meh. It did not have the super soft texture of a Krispy Kreme doughnut. It tasted more like the donut you get in the Kroger bakery department, except these are $2.00 each. I will stick to bakery sweets from Trader Joe's across the street next time. Every breakfast sweet is delicious there, and cheaper. read more

Tim Hortons - Coffee & Tea Near Me - Rochester Hills, Michigan

Quick service, and the coffee was very good would recommend the iced Capps to start you day. Eating areas were a bit dirty but nothing crazy. read more

Tim Hortons - Iced Capp® Light - Coffee & Tea Near Me - Rochester Hills, Michigan

really enjoyed the food, as we had ordered ice cappachinos and a multi pack of donuts. the service, however, was a bit of a challenge. they ended up charging us for a twelve pack instead of the six pack that we had ordered. we corrected him and it ended up being okay, however, when we went home to eat our donuts they were not the donuts that we had ordered. our order was not complicated, so I was a bit disappointed with the service. this location is in a gas station/liquor store, which makes it feel like less of a stand alone location; however, it is convenient due to the busy road that it is on. read more

Tim Hortons - Iced Capp - Coffee & Tea Near Me - Rochester Hills, Michigan

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July 2024: Good stop for a quick coffee and treats in the early afternoon The timbits were decent read more

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Best Tim Hortons in the area! People are always friendly, and the service is always fast! I prefer this one much more than the one by crooks. Don't forget to roll the rim on the app and on the cup for better chances! I love getting my free coffee after so many using the rewards app. My go-to for sure! Thank you Tim Hortons team! read more

This is by far the worst Tim Horton's in this area. Drive a little further to either the crooks or Pontiac location. This one consistently gets the classic double double wrong, and one time, I ordered donuts and watched our server stick her nail into my donut and still served it to me. I had to ask for a new donut but ew! I keep giving them second chances but no more! The last straw was getting my coffee with all milk and barely any coffee. read more

Tim Hortons - This is supposed to be a double double. - Coffee & Tea Near Me - Rochester Hills, Michigan

I come here most mornings on my way to work. I went in today to get a latte that was advertised in the app as $2.49. Well when I pulled to the window. The latte rings up at its original price and I tell the cashier what the price is supposed to be. He couldn't change the price so he goes to ask someone else who I'm assuming is the manager. She comes and says "Oh no it just gives you points" I say "I activated the offer to get the latte for $2.49." She says again, "no it just gives you points".. I was about to ask her what does she mean when she rolls her eyes and walks away from me like I wasn't speaking to her. I said that to say.. customer service is hard to find these days and I WON'T be back after the attitude I incurred today! I was polite and everything.. some people just don't need to work in customer service. Tragic that they lost a customer because of an unwarranted attitude. read more

Tim Hortons - The activated offer code - Coffee & Tea Near Me - Rochester Hills, Michigan

If the coffee upsets your stomach, take some Tums Hortons. Another bad location of Tim Hortons in the Detroit area. This area is full of them but they don't seem to have hired very responsible people running it. The company has billions of dollars. Just pay your crew a few dollars more and make sure they're doing a good job. There was absolutely no Sweetness in our coffee. We ordered a 4 and 4 it's supposed to be sickly sweet. It was not even a hint of sweet. Get your house in order. It's part of a carwash and if the coffee here is anything to go by then you don't want to get your car washed here either. read more

Tim Hortons - They don't even cut hair. So why are they called Trim Hortons - Coffee & Tea Near Me - Rochester Hills, Michigan

My niece and I rolled in at 6:30am (they open at 6:00am) and were informed breakfast would be another 15 minutes. When she looked through the drive thru window they were doing some huddle thing, but mostly scuttlebutt going on. Per Tim's directive, food is ready for prepare PRIOR to store's opening time. Where's the manager? After waiting every bit of that 15 minutes, we were given a burnt bagel and a half cooked sandwich. They also explained the baker didn't make any vanilla cream or maple donuts. YOU'RE A BLOODY CANADIAN BAKE SHOPPE and you have no maple donuts!?!?!?! I've already filled a formal complaint with corporate. Trying to protect the brand name is getting harder and harder! BACKGROUND: If you're new to the world of Tim Horton's, Tim's is currently Canada's largest "quick service restaurant chain". The bake shops are Canadian in origin but can be found in about a dozen states in the Eastern/Midwestern U.S. They are also represented in a few foreign countries such as Ireland, The Philippines, Qatar and even China. Yes, they are best known for coffee and donuts but offer quite a bit more. A small selection of breakfast/lunch sandwiches, soups, paninis and wraps. Baked goods include donuts, cookies, muffins and Timbits, their signature bite sized donut holes. STEVEN E. weighs in: It's a matter of apples and oranges with me. Visit a Tim's and you'll understand it's a totally different animal than a krispy creme or a duncan donuts. I review TH locations by comparing them to other TH locations and TH standards. 11/20 read more

Would be zero, there is mold in coffee, service workers are super rude. Do not come here!

They get things wrong often, cold mocha latte last time. Not even lukewarm. Too late to turn around and go back.

The absolute nasty/rudest Tim Hortons employee waited on me. TH needs to find new employees. Just terrible. On the bright side One employee was awesome and observed the nastiness and helped me out. Wish I could give a zero read more

DO NOT GET THEIR ICED CAP, it literally tastes like they put half Coca Cola in it. I asked for a toasted bagel.. they literally just put it in the bag without it lol Not only that, but I heard two ladies inside yell "OH MY FU***** God, WHO TOOK MY BAGS?!" Like I'm sorry, but poor employees who gotta work in that hostile environment.. shame on the manager for not putting a stop to that.. there's a reason this place is not rated good.. I will NOT be returning here ever again. Someone needs to make some improvements.. please! Unacceptable. read more

insanity fire every one of these worthless employees! rudest laziest people on the planet! close this place down. i will not be treated with such disrespect! the entire order was incorrect! Ordered a plain sausage biscuit- I got cheese and egg on it too-NOPE my son won't eat that! Thanks for the day old Tim bits that were also the wrong kind. The bagel with cream cheese was no better. The abhorrent attitude from the low level employee is where I draw the line. We were treated with such disrespect in the drive thru at 5:30am it's mind blowing! This employee in particular MUST be fired or she will bring this entire place down. The reviews all over the internet for this location are quite disturbing to say the least! read more

Good service and good food! They know me by my name and have my coffee ready as I'm walking inside

Staff was rude and I waited over 20 mins for our food. Spoke to the manager and he didn't even apologize or care! Won't be back!!!

Yes I only leave reviews when it's bad and this was bad. Went through the drive through and when I arrived at the first window I had the privilege of over hearing their manager speaking ill of me and my order. The other guys were cool though read more

This is absolutely the worst restaurant anywhere, hands down, all because the staff there is the most rude, uncaring group of people you can possibly imagine. Don't waste your time going here...ever. I gave them four chances, and it was always extremely rude service that makes it apparent that they are superior to you and they pretty much hate to do any work. I have always been polite when talking to them, thinking maybe something will change, but it never will. Whoever hired the employees must have been only checking to see if they have a heartbeat. Absolutely abyssmal! read more

Horrble service can't even get an order right after u repeat ur order to them. The staff just play around in the back and are extremely ghetto and rude. Very unprofessional place do not go here till they clean house read more

Absolutely horrible service. Dumped out the coffee/ latte it was so bad. Would not go here, even if you are a Tim's fan, find a different one. Read the reviews all around read more

A hot, hot mess of a Tim Horton's. Nothing better then being made to feel like you are inconveniencing employees by placing an order. The employees that take your order are beyond rude. Oh, and good luck getting an order correct. Do not leave this location without checking everything. Pathetic excuse of the country we currently live in. read more

Update: I went to write a review about this location and realized I did 2 years ago! If I could give less than one star I would. Solely due to convenience, I have to stop here every once in a while. The staff has never once been polite, professional, or welcoming. Not one smile, no manners. They act like you're an inconvenience for coming to their store. The other morning, at 6:30am, I went to order a breakfast sandwich and was (rudely) told they were not serving food at that time. No explanation or apology. That really was the last straw for me and when I'm in a pinch I will have to choose McDonald's next door instead. read more

Ordered 3 dozen donuts and 20 Timbits for our office an hour and a half ago.... Huge line at the drive thru so I ran in to see if I could pick it up at the counter.... Younger girl said oh I think he is working on that now. So I went over to "him" I explained the big line in the drive thru and asked if I could pick it up at the counter (that I was standing in front of) he said "who who told you that?" I said "no one, I was just hoping I could pick it up here instead of waiting in the line (paid for on line - just needed to hand it to me) told me I had to go through drive thru. Gave me time to write this review. Not coming back. read more

They got order wrong, but insisted they got it right--so I had to explain to them the sandwich I ordered came on an English muffin and when cashier tried to make it right by just giving me the wrap sandwich, I said I didn't want anything but she insisted I take it because it was already made and only charge me for the coffee I ordered. The Manager, Cee, then came up; and she questioned the cashier as to why she was giving me a free sandwich--the cashier said that they already made the sandwich so she was just going to give it to me and only charge me for the coffee. The manager, all of a sudden said they were going to make me my sandwich--after I accepted the wrong sandwich from the cashier and insisted that I should hand back the sandwich already in my car. When I suggested they were just going to throw it out because it left the building, and I handled it; she said that they were not going to throw it out and they could do something with the sandwich instead. I was taken shocked and taken aback. Proceeding to hand it back, the sandwich dropped on the ground. The manager said, I was crazy and should have myself checked. I got my coffee and I left. Needless to say, never ever going back to this Tim Horton's! Worse manager ever!! read more

This Tim Hortons is exceptionally poor. The food is okay some times , but the service is always awful. There is one employee with a tattoo sleeve (nothing wrong with that, just an identifier), who often takes orders. He always sounds like he doesn't want to be there read more

Got my order completely wrong. When corrected, managed to make an awful cup of coffee with a surplus of coffee grounds inside.

This place is terrible! 3 weeks in a row, No Donuts, at a donut shop? The employees act like they are doing you a favor. Let me just add if they were short handed I'd be more understanding but that's not the case,no donuts yet 3 people standing around! Coffee was ok, I guess that earns them the one star! read more

I have been to many Tim Hortons restaurants. Quality really varied by location and though one is literally on my path to work, I go out of my way for this one as of late. Dont let the fact it's in a gas station building fill you. This is separate Tim Hortons and regardless, both are nice places as the gas station is a large and we'll kept facility. At Tim Hortons here I find the food to be hot and prepared properly. I can't remember how many times over the years that the Farmer's Wrap with Bacon was mistakenly rung up wrong or made wrong. This facility has not made that error. Heck, they verify the food they drop off instead of shoving you out the door. The iced black tea also is good here. Clear, refreshing, and delicious. Lately my old Tim Hortons kept having iced tea that was so cloudy it looked like iced coffee.... Yuck! But do not be mistaken, this location is not plagued by such issues. Overall it's a great establishment. There seems to be a slight service difference between the men and women as all the women are really active and working hard but the two men I've seen and interacted with are a but more 'slow' or not paying attention. Still, no mistakes and I think everyone is trying. Much appreciated early in the morning. read more

I love Tim Horton's, but for some reason this place is a mess. They never have donuts, they get the order wrong, often speak to you in an unprofessional manner, leave you at the drive thru for several minutes on end with no service and rarely give napkins. I wish it was just the one time but it is consistently a bad experience. Super disappointing and frankly embarrassing for the company. I expect this kind of stuff at a white castle at 3AM but not at a coffee and donut place at 6:30AM. read more

Went 3 times during the last week. First try: coffee is not ready. Please come back later... Second try 2 days later: sorry our system is down and cannot accept any drive thru orders. 3rd strike: we're out of ice caps for today!!!??? You can totally tell that the guy working there could care less about anything remotely resembling customer service. Sad to see this. Trying to spend my money and they simply don't want to accept it... read more

I went in today to order 2 bagels, a very simple request that I've never had any problems with at past Tim Hortons. I'm a big fan and consistent supporter of the Tim Hortons brand, and it is disheartening to see a franchise owner throw the company name down the toilet so-to-speak. I was sitting at the closest table to the register and my name was not taken when ordering. I watched as multiple people walked up to get their orders after me and minded my own business because maybe they ordered online or something similar. 10 minutes go by and my food is still not up. I walked to the register to ask the clerk that took my order what happened, he made an excuse for his coworker not putting in the order and taking no responsibility. He then proceeded to tell us he just sold the last customer the bagel type that I ordered and they have no more bagels. THIS WOULD HAVE BEEN FINE. I would have simply picked a different bagel. But before I could say anything the manager said that it was our fault because we weren't keeping an eye on the orders they were making and giving out. IM SORRY I didn't know my job was to make sure they were doing their job and I didn't know the customers had to inspect every order that comes off the line to check if it was mine. I assumed they would make eye contact, take my name, save my order on the side, etc. Essentially, be a service to the customers. Instead they put the blame on us and soured my, otherwise daily, patronage at this establishment. I will be calling corporate ASAP. read more

This place is the absolute worst Tim Hortons I have ever been too. I keep trying to give this place a second chance but after today I will never go in there again. The service is horrible. The attitude is despicable and they are always out of things. Today while I ordered my kids donuts the lady at the register clapped her hands in my face as I was a child. I just don't understand how Tim Hortons allow this franchisee to have a license and have not tried to fix the issue. All the employees have headphones in their ears and talking to each other while there is a line of customers just waiting while they are hanging out at work. The appearance of the employees is embarrassing from a branding stand point. This store needs to be addressed or you will never do the numbers you projected. Good luck as you lost another customer! read more

I drive through around 7:30 am, and they NEVER have oatmeal ready. First time I thought, bummer. 2nd time, annoyed. 4th time- unacceptable! You have a menu item that is never available to your morning customers, WTH? I went to the Lapeer location to see if it was a corporate thing, nope. Got my oatmeal every time there. Get with it Walton Timbos! read more

Each time I've ordered apple fritters, bagels, coffee, etc it has been extremely fresh. The venue itself is very clean and fits perfectly on that corner. Service is as it should be, quick and easy. Thumbs up to this place! P.S. read some of your reviews, I'm in the restaurant business, most reviews are typically from people who either will never be satisfied and should just make their own food or coffee at home, or they complain to try and get something for free. There's always room for improvement, but the easy "in and out" service I received from your location definitely makes me question some of your reviews. read more

This is by far the WORST Timmies I have ever been to. The employees are so incredibly rude to the customers. They get orders wrong then yell at you for asking for the right thing. This truly deserves 0 stars. I wish the owner truly knows how bad this Tim hortons is. read more

I love Tim Horton's, I really do. And I really try to give establishments the benefit of the doubt, not letting one bad experience cloud my judgement. But I/my family have now had two separate experiences at this location where we have been treated rudely by the staff. The most recent, they mixed up our order, which fine, I understand that it happens, but the lady acted as if it was our fault that the order was wrong, and as if we were causing her a huge inconvenience. Unacceptable. read more

Worst experience I've had in a drive thru. I asked for 3 separate orders, the guy doing the orders said it was fine. We got up to the window, some lady opened the window and said "We don't do special treatment. Next time don't do 3 orders because that's 3 too many." I replied by saying we were told it was fine. Then, she gave us our food and not drinks and shouted your welcome when nothing was said yet because we were still getting stuff. Then, she opened the window to see if I said anything and I said I didn't and she shouted "That was the point." Extremely rude and made me feel uncomfortable the whole time. read more

Wish I could give 0 stars. Some foo gave me the wrong donut he didn't Know how to use a coupon or even which donut to give me :( never go here read more