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Tim Hortons

3.8 (5 reviews)
InexpensiveCoffee & Tea

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Dunkin'

Dunkin'

(4 reviews)

The orders are always coming out wrong or they forget to make it and you will be waiting for a…read morewhile. We heard multiple employees saying they didn't want to be working and said they should ignore the drive thru line. Out of certain foods early in the day. They do not put enough cream cheese on the bagel.

I'm a regular through the drive through and as a barista myself, I completely understand wait times…read moreand mistakes happen with shortage of staff. today I had one of your employees be extremely rude to me out of the blue and is why I'm deciding to write a review. I ordered a cold brew with sweet cold foam. There is no screen at the speaker box so I can't see what she put in, but she didn't read it back to me, so at the window I noticed she put in sweet n low instead of foam. I wasn't rude or impatient; I understand it's hard to hear things through the head set. I even apologized even though I didn't do anything wrong, and told her I said sweet cold foam. She goes "oh. So you don't want sweet n low?" In a rude tone. And I go "no, just sweet cold foam". and she says "well /that's/ just cool and awesome" SO sarcastically and didn't even apologize for her error or snapping. I wasn't being rude or short with her at all, and she had the audacity to not control her sour mood and anger and make customers who didn't do anything to her, like me, feel upset. at this dunkin specifically, I have always had the worse experience not comparable to any of the other dunks nearby. One of the problems is the food is usually over cooked and/or they tend to forget to put all my items in my bag so I will have to check my bag at the window and tell them. I usually come here at least 2x per week and I will not be after this experience. I genuinely hope you guys realize it's really easy as baristas to put on a smile and be nice to people who are being nice to you. As one myself, we tend to have to apologize even when it's a customer's mistake, because we always try to "make the moment right" by creating the most positive energy we can. It is inexcusable and extremely immature that this crew member decides to take her anger out on innocent people who are really patient and pretty understanding (like me).

Tim Hortons - coffee - Updated May 2026

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