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Stillwater Nutrition

5.0 (1 review)

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4 years ago

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A & B Naturals

A & B Naturals

3.6(44 reviews)
41.0 mi
•$$

Nice little natural foods store with a bunch of aisles full of non-perishables, some produce in the…read morefront, and a counter for ordering food. We bought some wild blueberries there and walked around the store to take a look around. We didn't see too much gluten-free at the counter, but everyone there was nice. The blueberries were pretty good; we ended up picking up some more at a farmer's market that were tasty too.

There is no guarantee of great customer service anywhere. But the apparent free fall in customer…read moreservice at A & B Naturals stings. For years, this store has been an oasis of good vibes, healthy food and employees who seemed genuinely aligned around better food, better health, better community and a better kind of commerce -- one that puts people and community first. What I experienced in mid-July 2026 felt more like the customer service I'd expect from a cranky big-city bodega employee pushing scratch tickets, vodka nips, cigarettes and herbal Viagra at the register. I'm a longtime, loyal A & B Naturals shopper. But maybe not anymore. I recently learned that more than $300 in receipts I had carefully saved for redemption through the store's loyalty program are now worthless. I always liked being able to redeem old receipts for a modest discount on future purchases. Apparently, that program changed during the dead of winter. Under the new rules, only receipts from the same calendar year can be redeemed. As a 20-plus-year summer resident of MDI, maybe I missed the 2025 messaging. I assume there was some warning. But the change landed harshly for someone like me who had saved receipts in good faith. What bothers me is that A & B Naturals apparently gave longtime (summertime) customers no grace period or soft landing -- no window to redeem older receipts before making them worthless. It feels abrupt and unnecessarily unfriendly to loyal shoppers. But that alone wouldn't bring my review down to two stars. What really gets my goat is how ONE employee treated me when I expressed disappointment about the change. Let me be clear: I love the A & B Naturals staff. Most are salt of the earth. They represent a diversity I celebrate, and they are a big reason I've shopped there for years. The nutritionist, in particular, is amazing -- knowledgeable, patient and genuinely helpful. But one bad apple can ruin the cart. An older employee named Katherine met me at the counter and was defensive, smug, condescending and rude. She told me I was the first person ever to complain about the new loyalty rules. When I asked to speak with the owner, her response was: "It won't do you any good." When I told her I was disappointed by both the loyalty change and the way she was treating me -- and that I was considering leaving a review or writing a letter to the editor -- she again essentially told me it wouldn't matter and nobody would care. Her tone and demeanor made it clear she wasn't interested in hearing me out or de-escalating the conversation. Quite the opposite. I felt dismissed and talked down to. There was no acknowledgment that a longtime customer might reasonably be disappointed, no sympathy, no attempt to explain the change constructively and certainly no effort to preserve goodwill. Maybe I missed the notice about the loyalty program. Fair enough. But good customer service isn't about always giving the customer what they want. Sometimes it's simply about listening, showing a little empathy and treating a loyal customer like their business still matters. That part should never expire.

Photos
A & B Naturals - Vegan kale pesto pasta from grab and go fridge

Vegan kale pesto pasta from grab and go fridge

A & B Naturals
A & B Naturals - Savory scone

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Savory scone

Flexit Cafe - Feta, spinach, tomato quiche

Flexit Cafe

4.3(176 reviews)
26.5 mi
•$

I absolutely love this place. Great food and great atmosphere. Great service, sometimes…read more However, you guys need to get someone else in front of that register. The young brunette that typically operates the cash register has the personality of a turnip. Never smiles, barely says anything to you when you order, if anything at all. Zero customer service skills. I'm not inspired what so ever to tip 20% when she is working as she comes across and being incredibly unfriendly and like she would rather be anywhere but here. There are job fields this would be well suited for, but this is not one of them.

I went to Flexit Cafe about three years ago and was pretty weirded out at how unfriendly the staff…read morewas. So much so that I didn't go back in until today. They're in a new location. It's been a while. I figured there would be new, and hopefully friendlier, staff. I was half right. There was new staff, but unfortunately, they were as unwelcoming as the last batch. This place has no prices on any of the premade sandwiches or pastries in their cases (why??), so we asked "Hey there, how much are your pies and cookies?". The employee was in the lobby sweeping and said "I'm not sure. Somewhere between $3- $5. Maybe more". She doesn't look up. Doesn't offer more clarity. She just shrugged this non-answer to us and carried on. It was awkward. So my husband, trying to make light of it, says "Sounds like it's up for debate so how about I give you $2.50" and this girl gives us a dour look and snaps "Well, I'm not behind the cash register so I can't look at the prices, can I?". So, we have now learned our lesson with this place twice. Not sure what it is about the culture there that results in such bad service years apart and by different people. We won't be returning.

Photos
Flexit Cafe - Inside

Inside

Flexit Cafe - Breakfast burrito with pickled onions... pleasantly surprised and tasty!

Breakfast burrito with pickled onions... pleasantly surprised and tasty!

Flexit Cafe - Art for sale...

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Art for sale...

Stillwater Nutrition - juicebars - Updated October 2026

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